I Ordered a skeleton hoodie 3 weeks ago, I just don’t understand I spent my own money, for it and I haven’t even got any updates or anything. The only one I got was saying it was shipped that was abo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The hoodie I bought is very nice. It's getting harder to find hoodies that are predominantly cotton as opposed to polyester. Customer service was very friendly, helpful, and responsive. Shipping was a... Toon meer
Bedrijf heeft geantwoord
I really dont know if freenewya is a scam or not i ordered a skeleton hoodie for 38.75$ 4 days ago and have yet to receive a tracking number but they did email me right when i made the purchase so id... Toon meer
Bedrijf heeft geantwoord
I received confirmation that my order was accepted and they were getting it ready. That was 20 days ago and I have yet to get any order updates. I have contacted this company 3 times on different occa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
688 Carpenter Bridge Rd, 19952, Harrington, Verenigde Staten
- support@freenewya.com
- freenewya.com
2,6
Slecht
29 reviews
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The products take a long time and apart…
The products take a long time and apart from that they do not arrive complete and he made me one and it never arrived
29 mei 2022
Antwoord van Freenewya
Hi Fernando,
We’re sorry to hear about the long delivery time and that your order did not arrive complete. We understand how disappointing it must have been to wait for your purchase and still not receive everything you expected.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and inconvenience it caused.
Our current team is committed to providing a more reliable ordering experience, clearer shipping communication, and better visibility throughout the delivery process.
Best regards,
Freenewya Support Team
Antwoord van Freenewya
Hi Del,
We’re sorry to hear that you experienced such a long wait for your order. We understand how disappointing it must have been to wait a month without receiving your purchase.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and inconvenience it caused.
Our current team is committed to providing a more reliable and transparent ordering and delivery experience for our customers.
Best regards,
Freenewya Support Team
Order not received
I received confirmation that my order was accepted and they were getting it ready. That was 20 days ago and I have yet to get any order updates. I have contacted this company 3 times on different occasions and have yet to hear back from them. The 2 pieces of clothing that I had ordered were for a birthday present. Unfortunately this young person will not be getting the 2 items they really wanted for their birthday. I received part of my order (May 28th) since I wrote the first part of this review. I was still charge for the entire amount and have not yet received the other item. I have not had any luck with correspondence with this company. The web site has been down for a couple of weeks. Still one item short that I will probably never see.
17 mei 2022
Antwoord van Freenewya
Hi SK,
We’re very sorry to hear about the experience you had, especially the lack of communication, the long wait for updates, and receiving only part of an order that was intended as a birthday gift. We understand how disappointing and frustrating that experience must have been.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the inconvenience and disappointment it caused.
Our current team is committed to providing clear order communication, reliable shipping updates, and responsive customer service so customers have better visibility throughout their shopping and delivery experience.
Best regards,
Freenewya Support Team
I Ordered a skeleton hoodie 3 weeks…
I Ordered a skeleton hoodie 3 weeks ago, I just don’t understand I spent my own money, for it and I haven’t even got any updates or anything. The only one I got was saying it was shipped that was about it, but nothing hasn’t even reached my location.
.
6 mei 2022
Review zonder uitnodiging
Antwoord van Freenewya
Hi Jaiden,
We’re sorry to hear about the lack of shipping updates you experienced after being notified that your order had shipped. We understand how frustrating it must have been to wait without clear information about the status or progress of your package.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the uncertainty and disappointment it caused.
Our current team is committed to providing clearer shipping communication, reliable tracking updates, and a more transparent customer experience throughout the delivery process.
Best regards,
Freenewya Support Team
It’s sending emails for me to rate them…
It’s sending emails for me to rate them like I’ve got it already haven’t even been shipped yet no tracking info or anything
2 mei 2022
Antwoord van Freenewya
Hi Mason,
We’re sorry to hear about the confusing experience you had, especially receiving a request to leave a review before your order had shipped and without receiving clear tracking information.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and confusion it caused.
Our current team is committed to providing clearer order communication, timely shipping updates, and a more transparent customer experience throughout the ordering process.
Best regards,
Freenewya Support Team
I ordered a brown skeleton zip up 2…
I ordered a brown skeleton zip up 2 weeks ago and I still haven’t gotten an email on the tracking information, it sent me an email but the tracking kept saying pending and wouldn’t give me an estimated arrival time, I would like to know when I’ll get my order
23 april 2022
Review zonder uitnodiging
Antwoord van Freenewya
Hi Aaron,
We’re sorry to hear about the uncertainty you experienced while waiting for your order, especially when the tracking information remained pending without a clear estimated delivery date.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and inconvenience it caused.
Our current team is committed to providing clearer order communication, reliable tracking updates, and a more transparent shipping experience for our customers.
Best regards,
Freenewya Support Team
Well I ordered this article 3 weeks ago…
Well I ordered this article 3 weeks ago all I keep hearing is because of the pandemic we don’t know when we can get your package to you the tracking of the package tells me it’s somewhere but it doesn’t tell me somewhere in the world where it is and when it’s going to get here so I don’t recommend this company bad communication bad customer service
16 april 2022
Antwoord van Freenewya
Hi Tim,
We’re sorry to hear about the long shipping delay, unclear tracking information, and lack of communication you experienced with your order. We understand how frustrating it must have been to wait without receiving clear updates about when your package would arrive.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and disappointment it caused.
Our current team is committed to providing clearer order communication, reliable tracking updates, and responsive customer service throughout the ordering and delivery process.
Best regards,
Freenewya Support Team
The store is cool
8 april 2022
Didn’t get any upadates.
8 april 2022
Antwoord van Freenewya
Hi Allen,
We’re sorry to hear that you did not receive the updates you expected regarding your order.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and uncertainty it caused.
Our current team is committed to providing clear order communication, timely updates, and responsive customer service.
Best regards,
Freenewya Support Team
Where's my order and the tracking…
Where's my order and the tracking number provided doesn't work
8 april 2022
Antwoord van Freenewya
Hi Jihad,
We’re sorry to hear about the difficulty you experienced with your order and the tracking information provided at the time. We understand how frustrating it can be to receive a tracking number that does not provide a clear shipping update.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and uncertainty it caused.
Our current team is committed to providing clear order communication, reliable tracking updates, and responsive customer service.
Best regards,
Freenewya Support Team
Long time to process order
It took some time to process my order even though I had already paid for the items. I emailed them and tried contacting them through the website chat and had a response after two. I changed my rating from 2 to 4 stars. Maybe they're a young company and I will be a bit more patient. Hopefully, I'll get my items soon.
30 maart 2022
Review zonder uitnodiging
Scam company
Scam company, took my money. No conformation email, no shipping or tracking information. No refund given although they promised they would. Do not buy from here.
30 maart 2022
Review zonder uitnodiging
Antwoord van Freenewya
Hi Charlotte,
We’re very sorry to hear about your experience, particularly the lack of order confirmation, shipping updates, and the unresolved refund you described.
Freenewya has been under new ownership and management since 2026. While your experience occurred under the previous management, we sincerely regret the frustration and loss of trust it caused.
Our current team is committed to providing transparent order communication, reliable shipping updates, and responsive customer service. If you need assistance with our current products or services, please feel free to contact us at support@freenewya.com.
Best regards,
Freenewya Support Team
My order hasnt even shipped and I…
My order hasnt even shipped and I bought this march 8th this is bs
27 maart 2022
Antwoord van Freenewya
Hi Jose,
We’re sorry to hear about the long delay you experienced with your order. We understand how frustrating it must have been to wait that long without seeing your order shipped.
Freenewya has been under new ownership and management since 2026, and our current team is committed to providing more reliable order processing, clear shipping updates, and responsive customer support.
Although your experience occurred under the previous management, we sincerely regret the frustration it caused. If you ever need assistance from our current team, please feel free to contact us at support@freenewya.com.
Best regards,
Freenewya Support Team
Order something it never gave me a way…
Order something it never gave me a way to track it no tracking # or nothing havent receive my purchase
25 maart 2022
Review zonder uitnodiging
Antwoord van Freenewya
Hi Cyrus,
We’re sorry to hear that you did not receive your order or tracking information. Freenewya has been under new ownership and management since 2026, and our current team is committed to providing clear order communication, reliable tracking, and responsive customer support.
Although your experience occurred under the previous management, we truly regret the frustration and inconvenience it caused. If you would like to give Freenewya another chance or need any assistance from our current team, please feel free to contact us at support@freenewya.com.
Best regards,
Freenewya Support Team
Ordered and it never came
23 maart 2022
Antwoord van Freenewya
Translator, hello, your package has now been shipped and the package is in transit
I really dont know if freenewya is a…
I really dont know if freenewya is a scam or not i ordered a skeleton hoodie for 38.75$ 4 days ago and have yet to receive a tracking number but they did email me right when i made the purchase so idk if its legit or not so yeah lol it says its under fulfillment so a response would be nice.
16 maart 2022
Review zonder uitnodiging
Antwoord van Freenewya
Hello, I am very sorry that I only reply to you now, your package has been delivered, if you have any questions about the order, please contact us at our email, this is our official email info@freenewya.com
I didn’t receive no package and I can’t…
I didn’t receive no package and I can’t track in because is say not found…like scam out of 38 dollars…so broke I don’t want the jacket nomore i want my money back with all that scams
24 februari 2022
Review zonder uitnodiging
Wish it would come faster but still good
20 februari 2022
Antwoord van Freenewya
Thank you for your support of freenewya!
Delivered quickly
My great newphew was very happy to receive his vintage Jordan Shirt! Well done.
18 februari 2022
Antwoord van Freenewya
Thank you for your support of freenewya!，We will try to do better！
20 minutes after ordering i realized…
20 minutes after ordering i realized there was no proof of purchase or order number. And there was no email verification or phone. Watch out for scams ig
30 januari 2022
Review zonder uitnodiging
Antwoord van Freenewya
Hello, if you have not received the order confirmation email, please check whether the correct email address is reserved for the order. If you have any questions about the order, you can contact us by email. This is our official email address info@freenewya.com
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