Poor communication causing serious delay
I am the seller of a property in Taunton where the buyer is represented by Freers Askew Bunting Solicitors / freersaskewbunting.com, Hartlepool office.
For over three weeks, there appears to have been little or no meaningful communication from the buyer’s solicitors, either to my solicitor or, as I understand it, to the buyer herself. This has delayed the transaction and is now causing unnecessary cost, uncertainty and frustration.
Today I telephoned the firm and spoke to “Marie” on reception. I was told that nobody was willing to speak to me or provide any information. I appreciate that I am not their client and that there are confidentiality limits, but they were not even willing to take my telephone number or pass on a message.
Based on this experience, I would be very cautious about relying on this firm for a conveyancing transaction where timely communication is important.
Update:29 July 2026
Having reached out to the senior director Mr Andrew Dixon, we did get some movement but for the past week it has gone quiet again. I understand that Aimee McAllister, a paralegal and trainee is handling the case for the buyer. No date has been proposed for exchange of contracts and the buyer and I are getting very frustrated and it is costing us money. This is not a company you want to be dealing with if you want speed and efficiency and being kept up to date with regular communication.