I cannot recommend this protein powder enough. I have had a love hate relationship with vegan PP for years but I literally wake up looking forward to my morning shake now. Top tip, blend it with ice... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Royal Mail delivered my package to the wrong address. I emailed Free Soul customer support and Georgie replied to my messages really quickly and got a replacement sent out the same day! Really friendl... Toon meer
Great customer service! Kimone was so prompt in understanding my situation and sent me my favourite flavour out of goodwill after I tried a new one and it didn’t quite suite my palette. Great qualit... Toon meer
Bedrijf heeft geantwoord
I am new to Free Soul and am yet to try the products but I have to say their customer service was fabulous ! I had an issue with the delivery of my order due to my old address being provided. I conta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Free Soul: Wellbeing for Being a Woman Free Soul is the home of women’s wellbeing, the space where science meets self-care. Our products are formulated by expert nutritionists to support women through every age, stage and story. From hormonal balance and digestion to energy, focus and recovery, every product is designed to help you feel that little bit better, every day. Each formula combines premium, clinically-studied ingredients (vitamins, minerals, botanicals and superfoods) chosen specifically for women’s unique needs. Every product is rigorously tested, always free from artificial ingredients, sugars and always backed by real science. Since 2017, we’ve built a global community of women redefining what wellbeing means for them. Whatever your starting point, you’ll find honest, effective nutrition and a community that celebrates you.
Contactgegevens
Verenigd Koninkrijk
- hello@freesoul.com
- freesoul.com
4,5
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great customer service!
Royal Mail delivered my package to the wrong address. I emailed Free Soul customer support and Georgie replied to my messages really quickly and got a replacement sent out the same day! Really friendly and helpful service, would absolutely reccomend Free Soul to anyone.
17 april 2026
Review zonder uitnodiging
The subscriptions make keeping up with…
The subscriptions make keeping up with my vitamins so much easier! The subscriptions are easy to manage and I like that you can get points for purchases which then lead to discounts.
9 april 2026
The powder itself taste drinkable
The powder itself taste drinkable, im more upset about my free Gift, there was a crack in the lid and when I unscrewed it a piece of plastic came off.
10 april 2026
Helpful
Great product. Shout out for Georgie, brilliant customer service resolving my issue. Quick response, efficient, friendly service, happy customer. Thank you. 🌟
17 april 2026
Review zonder uitnodiging
I contacted customer services a number…
I contacted customer services a number of times for help with reward points. Kimone was helpful, efficient and extremely pleasant when dealing with my query. Thank you.
16 april 2026
Review zonder uitnodiging
Protein coffee tastes terrible and…
Protein coffee tastes terrible and customs was ridiculous. Was not informed that there would now be customs
8 april 2026
Antwoord van Free Soul
Hey there,
Thank you for taking the time to share this, and we are really sorry to hear about your experience.
Our protein coffee has been really popular, but we completely understand that taste is personal, and we are sorry it was not to your liking.
We are also really sorry about the customs charges. These are set by local authorities and unfortunately sit outside of our control, but we understand how frustrating that can feel, especially if it was not expected. We will take this on board in terms of how clearly this is communicated.
We really appreciate you sharing your feedback with us.
Lots of love,
Team Free Soul.
First time shopper
I ordered Free Soul because I kept seeing videos on Tiktok about how good it was for you, so I looked into the website and was keen to try after seeing that it would be a good source of vitamins. I'm really happy I got to try this, I am also happy that I got a free pack of apple cider vinegar gummies with my order which is amazing! They shipped and delivered my order very fast so I didn't have to wait much at all, amazing service and great products. Very hyped for Free Soul and i'm keen to see how well it goes.
16 april 2026
Antwoord van Free Soul
Hey there,
Thank you so much for sharing this, it is really lovely to hear.
We are so glad you discovered us and decided to give it a try, and even better that your first experience has been a positive one. It is great to hear the delivery was quick and that the free apple cider vinegar gummies were a nice surprise as well.
We hope you continue to enjoy everything as you build it into your routine, and we would love to hear how you get on over time.
Lots of love,
Team Free Soul.
I bought the creaglow on subscription…
I bought the creaglow on subscription and I really really wanted to like it as it combines all the supplements I already take however the taste was quite unpleasant which I could have handled however it gave me the most awful stomach pains. Not sure what caused it as don’t usually get bothered by anything but they disappeared within a few days of stopping. I have given 2 stars as the service from the company was decent and I was able to return an unopened pack for a refund although did charge me postage which was great. Overall I can’t recommend.
25 maart 2026
Antwoord van Free Soul
Hey there,
Thank you for taking the time to share this so openly, we really do appreciate it.
We are genuinely sorry to hear that the product was not the right fit for you, especially as you were hoping it would slot so easily into your routine. Taste can be quite personal, but experiencing stomach discomfort is understandably a step too far, and we completely understand why you chose to stop.
It is reassuring to hear that things settled once you discontinued, and we are glad we could support you with the return for the unopened pack. We always aim to make that side of things as smooth as possible when something does not work out as hoped.
Thank you again for giving it a try and for sharing such balanced feedback. It really helps us continue to learn and improve.
Lots of love,
Team Free Soul.
Great products
Every product I’ve purchased from FreeSoul is great.
So far I’ve purchased and repurchased: vegan protein powder, intimate probiotic, greens, magnesium.
8 april 2026
Antwoord van Free Soul
Hey there,
Thank you so much for sharing this, it is really lovely to hear.
We are so glad you have been enjoying the range and coming back to repurchase, that kind of consistency means a lot to us. It sounds like you have built a really well rounded routine with the Protein, Greens, Magnesium and the Flora as well.
We really appreciate your support and you taking the time to leave this.
Lots of love,
Team Free Soul.
I love it!!!
9 april 2026
Antwoord van Free Soul
Hey there,
Thank you so much, we are really glad you are loving it.
We appreciate you taking the time to share that with us.
Lots of love,
Team Free Soul.
Great customer service and more!
Great customer service! Kimone was so prompt in understanding my situation and sent me my favourite flavour out of goodwill after I tried a new one and it didn’t quite suite my palette.
Great quality and packaging, great products overall! I’m hooked!
15 april 2026
Review zonder uitnodiging
Antwoord van Free Soul
Hey there,
Thank you so much for sharing this, it is really lovely to hear.
We are so glad Kimone was able to step in quickly and sort things out for you, especially getting your favourite flavour sent over. We will absolutely pass this on to her, she will be really pleased to hear it.
It is also great to know you are enjoying the quality, packaging and products overall, and even more so that they are part of your daily routine.
We really appreciate your support.
Lots of love,
Team Free Soul.
Antwoord van Free Soul
Hey there,
Thank you so much for sharing this, we are really glad to hear your order arrived quickly and that you are enjoying the product.
We really appreciate your support and you taking the time to leave this.
Lots of love,
Team Free Soul.
Products are great and customer service…
Products are great and customer service exceptional!
15 april 2026
Review zonder uitnodiging
Antwoord van Free Soul
Hey there,
Thank you so much for sharing this, it is really lovely to hear.
We are so glad you are enjoying the products and that our customer service has made a positive impression too. We really appreciate your support.
Lots of love,
Team Free Soul.
100pc give it a go!!
I cannot recommend this protein powder enough. I have had a love hate relationship with vegan PP for years but I literally wake up looking forward to my morning shake now.
Top tip, blend it with ice to make it extra nice. I put Biomel chocolate gut powder in mine as well. It tastes like it should be a lot more calories than just over 100 per serving.
23 maart 2026
Antwoord van Free Soul
Hey there,
Thank you so much for sharing this, it is genuinely lovely to hear.
We are really glad this has helped shift your experience with vegan protein powders in such a positive way, especially after a bit of a love hate relationship over the years. Waking up looking forward to your morning shake is exactly the kind of routine we hope to support.
Love the tip as well, blending with ice is a great shout for that extra smooth, refreshing texture. And it sounds like you have created a pretty indulgent combo there with the added gut powder too.
We really appreciate you taking the time to leave this.
Lots of love,
Team Free Soul.
My order took 3 weeks to arrive
My order took 3 weeks to arrive . Customer service was not helpful
15 april 2026
Antwoord van Free Soul
Hey there,
We are really sorry to hear your order took so long to arrive, we completely understand how frustrating that must have been.
From what we can see, the order did not go through correctly at first, but as soon as you got in touch, our team actioned this straight away to get things moving for you.
We are sorry again for the delay, this was an unforeseen issue and not the experience we aim to provide. We really appreciate your patience while this was resolved.
Lots of love,
Team Free Soul.
Antwoord van Free Soul
Hey there,
Thank you for sharing this, we are so glad you are loving the product.
It means a lot to have your support, and we hope it continues to be a great addition to your routine.
Lots of love,
Team Free Soul.
Absolutely amazing xx
15 april 2026
Antwoord van Free Soul
Hey there,
Thank you for sharing this, it is so lovely to hear.
We are really glad you are enjoying everything and we truly appreciate the support.
Lots of love,
Team Free Soul.
Flavours of the protein is nice
Flavours of the protein is nice. And the hydration sticks are delicious too. However my shaker bottle is sometimes ish.. it leaks now and then just never know with the bottle.. checked the seal and make sure its shut but it leaks from the rim.
23 maart 2026
Antwoord van Free Soul
Hey there,
Thank you for sharing this, we are really glad to hear you are enjoying the protein flavours and hydration sticks.
We are sorry to hear about the shaker bottle though, that does not sound right at all.
If you can, please send us a quick email with a photo or short video and we will get this looked into and sorted for you as quickly as possible.
We really appreciate you flagging it and for your support overall.
Lots of love,
Team Free Soul.
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