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Freetrain Reviews 326

TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Toon meer

Beoordeeld met 4 van de 5 sterren

The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Activewear winkel
  2. Kledingwinkel
  3. Buitensportwinkel
  4. Sportkledingwinkel

Geschreven door het bedrijf

Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

326 reviews

5 sterren
4 sterren
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2 sterren
1 ster

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Beoordeeld met 2 van de 5 sterren

Freetrain Hydro 2

Loving the new Freetrain Hydro 2. I actually use a handheld water bottle and put gels in the bottle pocket thereby eliminating my gel belt which is so tedious. Love it and the extra storage on the back if needed and 2 velcro containers on each shoulder for extra gels if needed.

Update: After using on second run, stiching came loose on magnet and phone was dangling only a half mile into a long run. Had to remove phone and stopped run and walked home disappointed in a product I was so excited about. Fortunately my iPhone 15 Pro Max did not fall out onto the road and bust. I had used expensive running carbohydrate supplements that went to waste. Totally disappointed in this poor quality. Maybe the snap should have remained from the original version. I see others are having the same issue.

12 juni 2025
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Antwoord van Freetrain

Hi Abe,

Thanks for your fantastic review & feedback - we're so pleased you're enjoying your new Hydro 2 :)

Freetrain

Beoordeeld met 2 van de 5 sterren

Adverts are not clear on details of…

Adverts are not clear on details of what is and is not included. Extremely vague and poor customer service. 2 garments that have zips have both failed. Pretty disappointed overall though some of the t-shirts I have got have been good

Edit: after reply-
You replied to say that it says that water bottles are for illustration and is said in the add. This was only added after my complaint prior to this review so don’t try and make out that I wasn’t reading the add when you edited it!!!

30 mei 2025
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Antwoord van Freetrain

Hi Paul,

Thank you for your feedback. We're sorry to hear about your experience.

Our product images are intended to show the item in use, and any accessories (such as water bottles with the Hydro) are for illustrative purposes only. This is noted in the product descriptions and reflected in the images on each product page.

We’ve reviewed our records and couldn’t find any previous contact from you regarding these issues. If you'd like to discuss this further, please don't hesitate to reach out to the team at support@freetrain.com.

Thanks,

Freetrain

Beoordeeld met 3 van de 5 sterren

Quality issues

**UPDATE**
Upon first use the stitching has come away from the magnet that holds the material for the phone holder in place. Inconveniently I was hiking Ben Nevis when this happened so I had a 2½ hour hike down the mountain with my phone dangling off of me. Not best pleased with the longevity of this vest and hopefully it's just a bad batch on my one but I imagine there will be an issue with the build of this part of the vest.

Quality looks great, the upgrades against the original (which I still have) are definitely worthwhile and well thought out.

Deliver was fast and easy and communication was spot on.

27 mei 2025
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Antwoord van Freetrain

Hi Jed,

Thank you for the fantastic review! We really appreciate your feedback and hope you're enjoying your upgraded Freetrain vest.

Freetrain

Beoordeeld met 5 van de 5 sterren

Great product

Great product the new vest, better than version 1 which I really liked. Service very good, it was delivered very quickly.

30 mei 2025
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Antwoord van Freetrain

Hi Kevin,

Thanks for your great review - it is appreciated!

We're so pleased you were happy with our service & speedy delivery - we hope you enjoy your new Freetrain purchase :)

Freetrain

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service. Love the new vest

30 mei 2025
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Antwoord van Freetrain

Hi Carl,

Thanks so much for your fantastic review, we appreciate the time taken. Enjoy your new vest!

Freetrain

Beoordeeld met 1 van de 5 sterren
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Antwoord van Freetrain

Hi Thomas,

Thank you for your review.

We’re sorry to hear that your product didn’t meet our usual high standards on this occasion. We're glad our Customer Support Team were able to resolve the issue promptly. As part of our response, as explained on email to you, we’ve also made adjustments to our process and provided a gesture of goodwill as an apology, as well as a replacement.

While issues are rare, we take them seriously and always strive to resolve them with the highest level of care and service, as reflected in the way your case has been handled by the team.

Thanks,

Freetrain

Beoordeeld met 5 van de 5 sterren

The perfect way to carry your phone whilst running or hiking.

Recently purchased the Free train running vest V2 and Hydration Vest V2. This was a replacement for the original running vest, where the popper broke. That was a good few years old.
The new vests arrived on the day of release and look a good upgrade on the original. I wore it to Parkrun at the weekend and I would say I notice it attracted the heat.
They fit comfortably and are great for carrying large phones (Google Pixel 7 Pro) whilst running. I have noticed unlocking the phone via fingerprint recognition is more miss than hit.
The new magnetic clasp is a good upgrade. Overall, better than the originals and yes I would recommend.

27 mei 2025
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Antwoord van Freetrain

Hi William,

Thanks for your feedback & review - we'll ensure your comments are fed back to the relevant teams!

If you did wish to discuss any of your comments further, please don't hesitate to reach out to our helpful customer support team on support@freetrain.com

Thanks,

Freetrain

Beoordeeld met 1 van de 5 sterren

Vest broke first time I used it and so…

Vest broke first time I used it and so far email to customer service remains unanswered.

27 mei 2025
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Antwoord van Freetrain

Hi Lee,

Thanks for your review - this is disappointing and certainly doesn't sound like our usual standard!

Sadly we've been unable to locate any contact made to our support team. Please reach out to the team at support@freetrain.com & they'll be happy to help!

Freetrain

Beoordeeld met 5 van de 5 sterren

What beautiful quality items

What beautiful quality items. They were a gift and the recipient is very happy.

6 mei 2025
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Antwoord van Freetrain

Hi Sandra,

Thanks so much for your excellent review!

Freetrain

Beoordeeld met 5 van de 5 sterren

Easy ordering

Easy ordering, fast delivery. It feels comfortable when i tried it on, haven't gone out on a run yet though.

28 april 2025
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Antwoord van Freetrain

Hey Sundras,

Thanks for your brilliant review - we're so pleased you're loving your new Freetrain vest :)

Freetrain

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER FROM THEM!

DO NOT ORDER FROM THEM!
Not sure how they are so bad with customer service but having waited almost a month for an order that never turned up, they have decided to post me another rather than refund as I asked. I can’t help be think this is not a genuine company based on how they operate.
Do yourself a favour and don’t order from them!

30 april 2025
Review zonder uitnodiging
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Antwoord van Freetrain

Hi Jamie,

Thank you for taking the time to leave another review.

To clarify, your first contact with us was just before the recent bank holiday weekend. As the issue involved a courier delay, we began investigating promptly and explained the expected timeframes involved. Throughout this process, we’ve done our best to keep you updated and respond quickly.

We understand delays are frustrating, and while we did offer to send a replacement to ensure you received your item, we’ve cancelled this & we are investigating the issue fully with the courier, as per your request.

We’re a genuine business that cares about customer satisfaction, and we’re always open to feedback, though we’re disappointed this is your second negative review about the same issue, we’re still here and ready to help resolve it.

As explained via email yesterday, the team will be in touch very soon with an update once available.

Freetrain

Beoordeeld met 5 van de 5 sterren

Cheap quality product

Cheap quality product, far cheaper than other brands. Impressed

8 april 2025
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Antwoord van Freetrain

Hi there,

Thanks for your 5* review!

Freetrain

Beoordeeld met 1 van de 5 sterren

I’m disappointed to have to write this…

I’m disappointed to have to write this review but unfortunately the vests I have purchased last month were not as good quality as the previous 2 I purchased a few years ago.

The standard vest seems smaller than before.

And the hydration vest phone holder pops open when running.

I have tried to contact the company twice to resolve but no response. I will look at other brands from now on..

26 maart 2025
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Antwoord van Freetrain

Hi Perrey,

We're sorry to hear you were disappointed - this is most unusual & we're keen to look into this!

We've double checked with our Support Team and they've confirmed no contact has been received from you. Please email support@freetrain.com & the team will be happy to assist with your concerns.

Thanks,

Freetrain

Beoordeeld met 5 van de 5 sterren

Excellent Service 10/10

This was my first purchase from Freetrain and everything went smoothly, from placing the initial order to receiving the goods. I was after a running vest and after seeing a few members of a local running club wearing them, I decided to order one direct from their site. The item received was exactly how it was advertised and the quality is 10/10.

7 april 2025
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Antwoord van Freetrain

Hi Jamie,

Thanks for your review!

We love to hear it :)

Freetrain

Beoordeeld met 5 van de 5 sterren

Hydro Original Vest

Had my last vest in lockdown and it lasted up until now! Got the Hydro original and it’s incredible! Fast delivery and easy checkout too!

4 april 2025
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Antwoord van Freetrain

Hi Powell,

Thanks for your fantastic review - we're so pleased to hear you're happy with your Freetrain vests!

Freetrain

Beoordeeld met 5 van de 5 sterren

Super fast delivery

Super fast delivery. Great Quality as always !

3 april 2025
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Antwoord van Freetrain

Hi Neal,

Thanks for your great feedback - we appreciate it :)

Freetrain

Beoordeeld met 1 van de 5 sterren

My orders estimated delivery time was…

My orders estimated delivery time was 03.31.2025. But still I didn’t get my parcel, nobody’s helping me

18 maart 2025
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Antwoord van Freetrain

Hi Nazim,

Thanks for your review.

As your order was shipped internationally, delivery can take a bit longer compared to UK orders. We can see you've been in regular contact with our Support Team, who have shared guidance on how to get the details you're looking for. If you need any further assistance, feel free to reply to the existing thread, they're always happy to help! 😊

Freetrain

Beoordeeld met 5 van de 5 sterren

Love these!

Love these. I'm a Personal Trainer and bought 2 sets of Hybrid Shorts & short sleeve Aero t-shirts. They look professional and art, but also functional and great for training.

I ordered so much sportswear this week and sent 90% of it back due to terrible cuts and cheap fabrics, but Freetrain is chic and sexy so am gonna order more.

More pastel and neutral colour options please!

7 april 2025
Review zonder uitnodiging
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Antwoord van Freetrain

Hi Adam,

Thanks for your fantastic review! We look forward to welcoming you back to our site soon :)

Freetrain

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