French Arabian Perfumes Reviews 

89
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Absolutely disgusted with this company. I ordered an item off their tiktok shop and returned it the very day in the same condition as I received it (had not even opened the outer packaging box!) and t... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a really good experience from beginning till the end. I contacted Lataffa on their instagram account and I was recommended by them to place my order with French Arabian Perfumes. The custo... Toon meer

Beoordeeld met 5 van de 5 sterren

I just made my first purchase after searching many suppliers and finally I found French Arabian website which I trusted on the quality of the products since I started to find the essence I wanted.... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve bought several fragrances and they are all exquisite, beautifully packaged and sensibly priced. I did have an issue with one I ordered being out of stock but customer services were quick to resp... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Parfumerie
  2. ook in
  3. Geuren- en aromaleverancier

Geschreven door het bedrijf

French Arabian Perfumes offers a curated selection of luxurious perfumes, body sprays, home fragrances, and more for men and women. - Wide Brand Selection, Exclusive UAE-Made Fragrances: We offer both our prestigious brands (French Arabian Perfumes, Nylaa, Maryaj, Pearla Nera, La Beaute, Brandy) and authorized resale of popular brands (Lattafa, My Perfumes, Al-Rehab). - Wholesale & Retail: We cater to both wholesale and retail customers, offering competitive pricing and a diverse range of products. - Fast & Easy Delivery: Enjoy fast and convenient shipping throughout Europe from our UK stock. Explore our captivating scents, perfect for every occasion.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

89 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 27% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,8

Alle reviews

(89)

30 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Wonderful service

Great service, the whole process from order to delivery was quick and easy. Love the perfume, Amara is a lovely scent at a great price. I would definitely order from French Arabian again and would highly recommend.

30 april 2025
Logo French Arabian Perfumes

Antwoord van French Arabian Perfumes

Thanks for your valuable feedback :)

Beoordeeld met 5 van de 5 sterren

Fantastic service!

Ordered a product from this wonderful company the other day and I was really impressed with the super fast delivery… took under 48 hours from ordering to being delivered fantastic. Product was well packaged and I absolutely love the product. Will definitely be using this company in future.

2 mei 2025
Review zonder uitnodiging
Logo French Arabian Perfumes

Antwoord van French Arabian Perfumes

Thanks for your valuable feedback :)

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Got my perfume in time and it is a genuine product. Highly recommend this shop.

19 maart 2025
Logo French Arabian Perfumes

Antwoord van French Arabian Perfumes

Thanks for your valuable feedback :)

Beoordeeld met 1 van de 5 sterren

Lost a repeat customer due to terrible customer service.


Despite being a repeat customer and not having any issues with my past purchases, my most recent purchase the atomiser stopped working. Despite showing proof of the atomiser not working, they only offered a measley £5 discount to buy a whole new bottle. I first contacted them asking if they could direct me to wear I could get a replacement for the atomiser, they ignored me and then eventually answered asking when I purchased. I purchased on the 30th of January, I had used the perfume about 4-5times before the atomiser stopped working, so it's still a full bottle. I showed then video evidence of the atomiser not working. They claimed that as per TikTok return policy I can't get a return after 30days, but I didn't ask for a return or refund, just a replacement for the atomiser because the perfume is currently useless.
After checking my Consumer Rights, I learned that I would still be entitled to a refund or replacement as the item no considered satisfactory for intended use. Under the Consumer Rights Act 2015, I am entitled to a refund or replacement for a faulty product. A £5 discount on a repurchase does not resolve the issue, especially as it would cost me more than I originally paid. In fact, even with the £5 discount it still ends up costing most than what I originally paid because they've increased the price now, like they're trying to scam me into buying another one when the one I already bought is faulty.
What I don't understand is that, I've bought 4 perfumes from them, so clearly it's not like I don't like their products, I've left positive reviews before, so I understand why they can't do the honest good faith thing of at least offering to replace or offer a discount that covers most of the cost of a new perfume +pp.
I am quite disappointed by their response, I might understand if I was maybe a first time buyer, but no, I've been a repeat buyer and now they have absolutely lost a customer. I am business owner myself and I absolutely would never treat clients who have patronised my business especially multiple times like this. This is not an honest way to trade.

24 maart 2025
Review zonder uitnodiging
Logo French Arabian Perfumes

Antwoord van French Arabian Perfumes

Dear Customer,

Thank you for reaching out, and we truly appreciate your continued support as a valued customer.

As your order was placed through TikTok Shop, we kindly ask you to also get in touch with the TikTok support team for assistance. In addition, please feel free to email us directly at info@frencharabianperfume.com with your order details and the video you mentioned, so we can look into this further from our side as well.

We understand how disappointing this experience must be, and we're here to help resolve it as quickly as possible.

Regards,
French Arabian Perfume Ltd

Beoordeeld met 5 van de 5 sterren

A great product sold at a very…

A great product sold at a very reasonable price in comparison to other retailers. Pleased with the swift delivery. A great service. Thank you.

1 maart 2025
Logo French Arabian Perfumes

Antwoord van French Arabian Perfumes

Thanks for your valuable feedback.

Regards,
French Arabian Perfume

Beoordeeld met 5 van de 5 sterren

J'ai commandé de la France

J'ai commandé de la France.
Articles conformes à la description et envoi rapide. Site fiable, je recommande vivement...

11 februari 2025
Logo French Arabian Perfumes

Antwoord van French Arabian Perfumes

Thanks for your valuable feedback.

Regards,
French Arabian Perfume

Beoordeeld met 5 van de 5 sterren

Great!!

Very prompt free delivery, on something that cost £5!!! Packaging was pretty dire, but I'd say that's the couriers fault, perfume bottle fine though, would deffo buy again👌

4 februari 2025
Logo French Arabian Perfumes

Antwoord van French Arabian Perfumes

Thanks for your valuable feedback.

Regards,
French Arabian Perfume

Beoordeeld met 5 van de 5 sterren

Mashallah

Mashallah. perfumes smell is very nice.. thank you so much for very fast delivery 🥰

1 februari 2025
Logo French Arabian Perfumes

Antwoord van French Arabian Perfumes

Thanks for your valuable feedback.

Regards,
French Arabian Perfume

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