Fresh Meat Packs UK Reviews 

Sadly DPD did not use any kind of refrigerated vehicle.
Also packaging was in a cardboard box wth a foil bag inside, it did have 7 pre frozen water bags that were luke warm on delivery, the meat was at 15 degrees Celsius and 16 degrees Celsius, so we and truly out of safe temperature for eating.
I believe this should be in a polystyrene box for best insulation.
On the whats app its AI not a human, i contacted the whats app multiple times throughout the day, with no one actually contacting me.
In the end i said give me my money back, the AI said its been done and i would get an email saying ive been refunded, no email yet and no refund.
So my opinion is stay the hell away.

Order 8kg of on bone sirloin at £140 never got it . Customers service not there kept saying g they deliver it but never did Customers service in ai can never speak to human

Best customer support I've had in a long long time, used whatsapp messaging and it was instant, straight to the point, no fuss and happy to resolve my problem with options.

The meat is also brilliant, especially the lamb chops.

Late delivery, plus the quality was not the best at all for the price you pay for it, disappointed really

I purchased 4 kilos of ribeye steak for £100 , now I was expecting to have to clean / trim the silver skin from this ribeye joint of beef but I had to cut away over half a kilo of beef fat before I could remove trim the silver skin I emailed the company regarding this matter and have been met with complete silence , no response what so ever .

Absolutely appalling, I placed my first order and they didn't ship it, no person to sort this out, you have to download shop app to track, then you have to download WhatsApp to contact, all automated waste of time. I will never use you again. Not only spoilt homecoming but now have to wait for the money to be returned.

They are lying thieves.they take your money but dont send anything.

Fabulous from order to delivery...meat very good would highly recommend.
Val

sent pics and videos of the meat as was rotten after 2 days still no reply avoid this shop

Meat is of good quality, unfortunately, delivery took 18 days from order, missing the date I wanted it for.

Excellent with being kept up to date with order,delivery, and Watts app chat
1st purchase online,Excellent, will buy again
Quality of meat delivered was same as seen on there video,Outstanding

I would rate them a zero but unfortunately it won’t let me. Ordered various meats for delivery Saturday 27th June, no info on delivery time so I whatts apped at 12pm and 3pm asking for an update on delivery, nothing received back, AI reply, messaged again 5.15pm as still no reply. When a human actually bothered to reply I was told it wasn’t out for delivery today, they supposedly had sent a text to everyone other than me, joke of a company, awful customer service, whole day wasted !!! Idiots !!

In middle off heatwave order delivered day late i ave no moans there, but received order on saturday unpacked quality cold fresh well pleased during hot weather there packing top notch will be ordering again thank yoi

Fantastic steak at really great price. Delivered on time. Nothing to complain about. 👍👍

Absolutely the best!!! I became a regular customer since the first order arrived, never let me down on quality and delivery

Exceptional value and excellent meat quality - went with 20 rump and 20 chicken breasts - superb will be a regular shop

We received our first order for a farm shop box today, it is packed with lovely meat and chicken and a few extra items like cheese and butter

Having explained my dietary problem, I was so pleased that this had been noted and nothing in the box that will cause me problems

I will definitely be shopping here again

Ordered for delivery on a Saturday, in good time mid week order to guarantee the food arrived for a BBQ on the Sunday. It arrived on Sunday at 1400hrs, left on our front step, in the hottest May day ever on record in the UK. Only informed of this at 0841hrs on the Sunday so had to buy additional food for our guests and make alternative arrangements which was highly inconvenient.

Opened up the box and the lamb burgers were missing, which they knew about and then sent a refund the next day, no other contact, awful service.

We used two of the sirloin steaks and they were less than 50% meat, just gristle and fat. The ribs and black pudding were all very good and chicken thighs were basic European cuts as expected, nothing special but you get what you pay for I guess.

Complained by email twice and after 2 weeks nothing, again via Instagram and nothing still.

Will never buy from them again and will advise others to not buy also. Terrible service.

Steaks are amazing and fantastic value will definitely be ordering again

My order on 25th May has still not been fulfilled despite a reminder on 3rd of June.

Order #41687