Freya London 

This is a scam company. Please avoid. They have taken Freya name (I don't know why Freya have not sued)
I ordered £121 worth of stuff. Thank god through PayPal and not actual bank details. They claim in London, they're not, it's a Chinese scam company. 3 weeks later my counterfeit items arrived smelling like a dead cat. Trash clothing. I'm in a ongoing dispute via PayPal now to get my money back. They tell you they will refund if you close the case. If you close the case you WILL NOT GET MONEY BACK and you can not open another case. They also tried to tell me to send the stuff back hahahhahahhahahahahahhahahha. Scammers asking for their crap clothing back. At MY EXPENSE? NO!
They'll get so tired of my emails and PayPal case they'll end up paying me whats owed!

Appalling. WARNING do not use this company

I so wish I had read the reviews for this company as I have had the same experience.
Looked lovely on the website and absolute tatt arrived
After 3 weeks. This company should not be allowed to be trading and passing themselves off as a British company. Don’t hold out much hope of a refund

This company is not based in London! The dress I ordered was unwearable but could not return it as it would cost almost the cost of the dress to return it to their Asian warehouse. Appalling products, unreturnable and a dishonest company.

Do not use this company I also had the same experience as the other reviews. Cheap products photographed well.

Appalling. The quality of the shoes i bought were disgraceful and lookee nothing like it said on the photos. Both sizes of shoes werent correct. Absolute rubbish. Nothing looks like the pictures. They DO NOT (although it clearly says refunds and returns available) give full refunds and instead offer credit notes to shop with them and buy more unwanted rubbish. Do not touch this lying scamming company. Albeit they are in contact - they tell you they can give you some pennies back and a credit note or send it all back to china at your cost and IF they receive the parcel they will then give you a full refund.. they advise not to send it to china as everything gets lost in the post. Theyre a complete scamming operation and need to be closed down.

If I could give zero stars, I would! Avoid ordering from this company. I found them through an Instagram ad and ordered a pair of black leather boots, thinking they were based in London. I became worried when I kept receiving updates, and the item took three weeks to arrive.

When the boots finally arrived, they looked nothing like the photo—cheap, poor quality, and definitely not leather. I've contacted them for a refund, but based on other reviews, I doubt I'll have much success.

Ordered what looked to be beautiful boots online from what looked to be a UK based company!. They turned up in a plastic bag, no box, awful quality too small definitely not the correct size as they don’t fit and they took over 3 weeks to arrive!. I have tried to contact the company to ask to have a refund and return the item but they have replied its for my cost to be shipped back to Asia!. You are not in Asia market, you are selling in UK!
I am contacting the ombudsman and every institution under the sun to report the scammers.
Do not order from this company!.

Ordered a dress in size small. Took 3 weeks to arrive. Dreadful looked nothing like the dress advertised. Sent me size large. Have offered me percentages off of pay myself to send back to Asia. Dreadful company. Never buy from them total rip off

Wish I would have read these reviews first. They are NOT based in London, and have sent the wrong size, trying to send the boots back is proving challenging... being offered all kinds of refunds and gift vouchers, total con. Then being told I am responsible for sending to Asia, even though the returns address on the package is a UK address. AVOID!

Ordered what looked to be beautiful boots online from what looked to be a Uk based company!. They turned up in a plastic bag, no box, awful quality too small definitely not the correct size as they don’t fit and they took over 2 weeks to arrive!. I have tried to contact the company to ask to have a refund and return the item but they have not replied!. Do not order from this company!.

Freya is awful. Can't return, isn't what you're buying. I should have done more research too. Total scam

Saw this company Freya London on instagram and assuming it was Uk based ordered what looked like a lovely jacket from them. How wrong was I as what arrived was a piece of trash that wouldn’t fit a doll. Turned out to be shipped from China and after many e mails to return for refund was told I would have to pay 20-30 euros to ship back to Asia. Being a pensioner the whole ordeal has completely stressed me out… I hope others read reviews first and unlike myself are not taken in by fancy advertising. Total scam

I should have done more research before buying from this company. My item obviously shipped from China. It took an age to get here and when it did, I was so disappointed. It’s basically a piece of cheap tat. I’ve learned my lesson and hope others take something from my bad experience. I daren’t try and get a refund I think I would lose my sanity so I’m going to hang it up as a reminder not to shop with them again.

Absolute rubbish! Boots are not leather at all! Coat nothing like picture on their website!
Do not waste your money!!!!

Like all other reviews - utter rubbish quality and impossible to return. E mails to company not acknowledged. There are a number of other companies with names of 1 single name followed by London. Please be careful of these scams

Terrible products. A total scam. I bought 1 pair of shoes that look nothing like on images. Smell, are poorly stitched. Wouldn’t qualify for primark!!!
Don’t but. I’m applying for a refund, but I doubt that I will receive it.

Shocking.
Lies about the product, stated leather and it was not
When I asked for a refund, it was refused!
Do not purchase anything from this company