Friars Reviews 80

TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

A fast and secure delivery but the chocolates..... well they were absolutely delicious!! They look amazing and taste divine, I purchased both the dessert and coffee collections, Christmas Day they wen... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Rather expensive liqueur chocolates were delivered (on a heatwave day) with the outer box actually hot. Royal Mail had obviously ignored the big warning label Do Not Leave In Direct Sunlight. The choc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I ordered the Dubai chocolate truffles but unfortunately they taste nothing like the pistachio chocolate. The chocolate is so tough and dry, the inside is a bright green gel like cream that tastes of... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Chocolatier
  2. Chocolaterie

Geschreven door het bedrijf

Welcome to Friars! As an independent family company for nearly 100 years, our legacy is rich, giving rise to a unique blend of heritage and innovation.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

80 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 3 van de 5 sterren

Chocolate coating too thick and hard

I bought a small Signature Collection box of chocolates on Amazon to try before ordering anything larger. Sadly, the chocolates were so hard - like biting into pieces of marble - that I could not bite into them. The ball-shaped pieces were impossible and would have needed a hammer to crack. The only one I could eat was the praline square, and that was very tasty, but to buy a whole box and eat only one of them was such a waste. The chocolate covering is so thick and hard that I don't want to try them again. I did not check the best before date on the box, so it's possible that I got an old box that was out of date. Even so, chocolate should not be too hard to chew! It is surprising because all the other reviews for this chocolate were very good, and I wonder whether I got a fake product? I am disappointed because I had planned to buy a bigger box for the family at Christmas, but I don't think our teeth could cope with them.
PS: I have updated this review to give 3 stars, because I now believe the box I got must have been a fake. The one chocolate I was able to eat was very good. I am still very disappointed with this purchase and will not buy it from Amazon again.

22 oktober 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Elizabeth,
Thanks for bringing this to our attention. This is really surprising and not something that we have had mentioned before. We recommend you contact the seller.
Kind regards
Friars customer services

Beoordeeld met 1 van de 5 sterren

Avoid Dubai chocolate truffles…

I ordered the Dubai chocolate truffles but unfortunately they taste nothing like the pistachio chocolate. The chocolate is so tough and dry, the inside is a bright green gel like cream that tastes of almond and marzipan and not pistachio as advertised. Also doesn’t look like a truffle inside, the ‘cream’ was in its own blob not like the pictures. Bought as a gift and not sure I can give them, I couldn’t even finish one truffle! Such a shame and really let down especially now as my review isn’t being published on the website page which is suss… bought two packs as sounded so nice but what a waste!

28 augustus 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Lauren,
Sorry you didn't enjoy your chocolates, they are not always to everyone's personal tastes. In regard to publishing reviews, these are collected by a third party so we have no control over what is and isn't published.
Kind regards
Friars customer services

Beoordeeld met 1 van de 5 sterren

Out of date in 7 weeks!

My wife bought 4 boxes of chocolates at nearly £20 each – she wanted to give them gifts in a couple of weeks – and was bitterly disappointed to find they would be out of date in 7 weeks time. Not good enough!

EDIT: Order 64289, I've amended my review. My wife paid full price. You only guarantee your chocolates have a two-month life. That still seems too short.

2 september 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi,
Sorry you were not happy with your purchase. Our chocolates are made with fresh ingredients and have a minimum 2 month self life from purchase. If the product has a shorted date them this would be displayed on the listing and the item would be listed at a reduced price.

Kind Regards
Friars customers services

Beoordeeld met 3 van de 5 sterren

The chocolates in the boxes are…

The chocolates in the boxes are difficult to get out, I have to lift the plastic tray and push upwards. The chocolates are nice but I wouldn’t buy them again, I think I prefer the chocolates from a shop in Piccadilly.

12 augustus 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Sean,
Thanks for your feedback.

Kind regards
Friars customer services

Beoordeeld met 5 van de 5 sterren

Very happy with the service and my…

Very happy with the service and my order. Made a mistake on my order and emailed them immediately. The next working day I recieved an email that they had amended it and granted a refund for that item. Package was delivered exactly with the items I wanted. All packed neatly.

5 juni 2025
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Antwoord van Friars

Hi Drea,
Thanks for your lovely review. We are glad to hear that you had a great experience. Enjoy your chocolates!
Kind regards
Friars customer services

Beoordeeld met 5 van de 5 sterren

The quality of the Cherry Liqueur…

The quality of the Cherry Liqueur chocolates are gorgeous- taste, texture, everything. My daughter and I
absolutely adore them- Thank you Friars

20 juni 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Pamela,
These are delicious and so popular, the fact it has a real cherry stone is crazy. Thanks for taking the time to leave this lovely review.
Kind Regards
Friars customer services

Beoordeeld met 5 van de 5 sterren

Just when I thought Friars chocolates…

Just when I thought Friars chocolates couldn't get any better,the Company are selling the Ice Cream Collection. Wow they are outstanding. Beautifully packaged,the Ice Cream Collection box is full of fabulous chocolates which are truly lovely to taste and they refresh the mouth. Definitely worth purchasing.

28 mei 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Anon,
Wow, thank you for such a lovely review. The ice cream chocolates are really popular, such a fun idea.
Kind Regards
Friars customer services

Beoordeeld met 5 van de 5 sterren

Vegan chocolates and easter egg.

The vegan chocolates and vegan white chocolate Easter egg I bought for my husband were by far the best vegan chocolates he has had. We have never been able to get a good box of mixed chocolates till now, they were lovely and he enjoyed every one, the egg was delicious and crammed full off chocolates, it was heavy! We are delighted with them and will definately be buying more!

20 april 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Cath,
Really lovely to hear that you enjoyed our vegan chocolates! We don't like thin chocolate egg shells, so we are pleased that you noticed ours are thick.
Kind Regards
Friars Customer Services

Beoordeeld met 3 van de 5 sterren

The chocolate is very expensive and…

The chocolate is very expensive and although it’s okay it’s not worth the money they charge . Lindt chocolate is far cheaper and much nicer

12 april 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Andrea,
Thanks for the feedback, it is always appreciated. We understand our chocolate might not be to everyone's personal taste.

Kinds Regards
Friars Customer Services

Beoordeeld met 5 van de 5 sterren

Best chocolates on the market(I find…

Best chocolates on the market(I find Hotel Chocolat ones slippery)I received Signature Collection and I find ALL of the variety on offer appetising,interesting and delicious
What more could you ask

Big up Friars.

1 april 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Pam,
Thanks for the lovely review, it's really great to hear that you enjoyed our chocolates.

Kinds Regards
Friars Customer Services

Beoordeeld met 5 van de 5 sterren

Delicious vegan truffles and boxed chocs

I ordered my first Friars vegan truffles by Kakoa and box of chocolates on Friday and on Monday they've arrived

Fast delivery at just £2.99 and luxury quality chocolate with a sale that had £10 off the box I bought as well as 10% off automatically applied to my order.

I've already posted on a vegan FB page because I know others will really love these quality chocolates for themselves or as gifts.

I highly recommend Friars and will be back for more . . .sooner rather than later

24 maart 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Natasha,
These vegan chocolates are the best on the market in our opinion. By just eating them you wouldn't know they were vegan. Thanks for taking the time to write this review.

Kind Regards
Friars Customer Services

Beoordeeld met 1 van de 5 sterren

So disappointed.

I have just opened my box of Kakoa Icomic Collection and am so dissapointed. The salted caramel was sweet but with little taste and left a very unpleasant greasy coating in my mouth. I tried the brownie which was tasteless and then the mega which I had to spite out as it actually tasted of wintergreen ointment. I will not be trying any more. A total waste of £25.

22 januari 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Alice,
Sorry to hear these chocolates weren't to your taste. Kakoa is a vegan brand, so they do taste different to regular chocolates.
Kind regards
Friars customer services

Beoordeeld met 5 van de 5 sterren

Absolutely delish

Absolutely delish! Coffee assortment to die for!!

19 januari 2025
Review zonder uitnodiging
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Antwoord van Friars

Hi Ruth,
Thank you for your review, the coffee chocolates are some of our most popular. We have to agree they are pretty good!
Kind regards
Friars customer services

Beoordeeld met 5 van de 5 sterren

Bought a signature collection box as a…

Bought a signature collection box as a Xmas gift for my wife. She loved them. I even managed to grab a couple myself!

14 december 2024
Review zonder uitnodiging
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Antwoord van Friars

Hi,
Thank you for this lovely review. Make sure you leave some for your wife!
Kind regards
Friars customer services

Beoordeeld met 5 van de 5 sterren

Excellent chocolates

I bought both Rose and Violet creams and Choc Brazils as Christmas presents. They didn’t last long! They wer much better than my orders from other sources. I will buy again.

30 december 2024
Review zonder uitnodiging
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Antwoord van Friars

Hi,
Thank you for the lovely comment, it is most appreciated.
Kind regards
Friars customer services

Beoordeeld met 5 van de 5 sterren

Items as described at a good price

Items as described at a good price. Fast efficient delivery. Great service

13 december 2024
Review zonder uitnodiging
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Antwoord van Friars

Hi Steven,
Thanks for taking the time to leave such a lovely review. Have a great Christmas!
Friars Customer Services

Beoordeeld met 5 van de 5 sterren

All Good

Good Price. Prompt Delivery. 5 stars!

12 december 2024
Review zonder uitnodiging
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Antwoord van Friars

Hi Tony,
Thanks for the great review.
Merry Christmas!
Friars Customer Services

Beoordeeld met 5 van de 5 sterren

Their tipsy lux box was excellent

Their tipsy lux box was excellent. Good amount of alcohol in each chocolate and I really enjoyed them. I will order this box again.

7 augustus 2024
Review zonder uitnodiging
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Antwoord van Friars

Hi Yui,
Thank you for taking the time to write this lovely review. We are glad that you enjoyed the chocolates and we be back for more!
Kind regards
Friars customer services

Beoordeeld met 1 van de 5 sterren

Missing chocolates multiple times

I’m very disappointed with this company. I spend hundreds of pounds each year on this company and for the second time in 6 months a box of rose and violet creams are missing a chocolate. As a one off you can accept, but twice in 6 months is not acceptable quality control. Will look to take my business elsewhere.
Order numbers #443127 and more recently #2169. These are special presents for family members and twice this company has let me down.

15 juli 2024
Review zonder uitnodiging
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Antwoord van Friars

Hi Stevie,
We are sorry to hear of your disappointment. This can happen occasionally as the boxes are hand packed, although for it to happen more than once is really disappointing. Please contact us directly so we can look into this.
Kind Regard
Friars customer services

Beoordeeld met 5 van de 5 sterren

I was bought an Easter egg by my son

I was bought an Easter egg by my son, I have to say I thought it was amazing & tasted wonderful, shall buy Fryers from now on, can’t believe how I’ve never found it before!
Thank you for an amazing experience X

6 april 2024
Review zonder uitnodiging
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Antwoord van Friars

Hi Lorna,
Thanks for your message; we try to make our Easter eggs different from everyone elses. With great flavours and extra thick shells, we are glad that you enjoyed them.
Kind regards
Friars customers services

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