Frost Bank Reviews 54

Everytime I try to go to any atm, it’s not working, every atm I go to doesn’t work, every time!!! That’s waste of my gas and time when I need to make a deposit!! Get your stuff together frost bank, cause this is ridiculous!!!!

Best bank ever. Seriously. I've been banking for over 40 years - and they are far and away the best. When you call in you go RIGHT to someone who says "hello" (like humans used to do). Everyone you deal with is trained, knowledgable and FRIENDLY.

They are incredibly generous in refunding overdraft fees if you call right away. Hell, they don't even charge fees in many cases.

Their banking App works flawlessly and allows a one-tap connection to a banker on the phone (and you're already authenticated when you connect).

No customer service through the weekend. My money are now blocked until Monday. Stay away, I will be closing my account as soon as the matter it’s sorted on Monday.

Every location of Frost Bank that I have visited has above standard employees. Always willing to help in any way possible.

Great bank. Awesome customer service.

When I started using Frost Bank several years ago, I was so impressed with their customer service. I always knew someone at “my” bank and, just as importantly, someone knew me, called me by name and made an effort with good Texas service. When I go to Frost today, I might as well be at McDonalds. I’m anonymous. I am never recognized. It is a real damn shame.

Amazing bank to work with, especially for small businesses. They treat you very well and go above and beyond to help.

I have been with Frost Bank 4 years. Great customer service and are very helpful with suggestions and service's they provide for their clients. I would recommend this bank to everyone. Thank you Frost Bank

I was try to open an account but when i upload everything is just put me back to the same page i was texting in the chat after 1 week they text me back and they say have to do manual veryfication and is will be longer than usual it was 4 month ago and still nothing happen!!

I was excited about joining Frost but I'm having occasional issues with card being declined when I have funds on the card.
It started when the whole frost service went down.they did send a blanket email to explain the problems and was back after a few hours.
At first frost team responded to messages quickly but now I have left several messages about my card being declined but they haven't bothered to reply. so sadly I'm leaving a low rating.
Started great now below average. Just as well to stick with M**zo card

I have been with Frost for 5 years and I am so happy
we found them. The Frost App is great and I love that branches can print debit cards on the spot. We have never had any negative experiences with Frost, unlike
some other banks. I recommend them to everyone.

Do not bank with them! I've had a horrible experience, I wanted a manager to call me ( which they never did). I had a problem and asked if they could work with me to solve a problem to which the answer I got was sorry not our problem, even though it was with an account with them. They just never seemed to care to keep me as a customer and one person I did talk to about a problem was just strait up rude to me. I just don't like frost and at all now!

Frost is a really great place to bank. They numerous types of accounts and will work with you to find out what is best for you. I recommend Frost bank.