Fudge Kitchen Reviews 

My daughter and I visited the Bath store for a "fudge-making experience' today; these are my overall impressions of the store the staff, and the quality of the products;,
1.Staff- these guys are in a league of their own - 'consummate professionals', - knowledgable, passionate about the work they do, and they want you to have the products freshly-made and excellent quality. Every time, whether purchased in-store or on-line
2. The fudge itself - just one word describes it 'delicious'!
3. Customer service - friendly, considerate and definitively a 'customer-based approach' that the Fudge Kitchen UK strive for
4. Quality control - this is adjusted not just daily, but hourly and at each point of the hand-making of the product. If its not 100% on the 1st attempt - it's made again until it is!
Blown away by the competence and complexity that the product needs, with both simple and natural ingredients.
The staff member (working with us today) that determines the local selection and variety of different flavours available, is both a curator and master of his craft, long may he continue

In my opinion the fudge is delicious although a bit softer than I'd expect. However the customer service is abysmal. Unbeknownst to me when I visited the store, they were running a promotion, spend £20 and you get a slab of free fudge. This was only advertised on one sign in the window, but they were paying someone to stand in front of the window waving around a banner advertising the fudge. So no surprise really that I missed the sign. Something brief was said about the promotion in store but I felt confused by what was said due to the way it was explained, and too embarrassed to ask for clarification. So I bought 3 slabs for £15 and left. Only when looking at Facebook at home, did I understand the promotion and that I could've got 6 slabs for £20! I contacted Customer Services, and only after contacting their CEO was I offered an upgrade to the promotion, however as I'd have needed to pay £5.60 for postage my saving would only have been £4.40 instead of £10 which I didn't feel was worth it. To be honest I thought as this was their error I should've been offered complimentary postage to match the in-store deal.
A company that doesn't respond to feedback and show that they value their customers is not one where I want to spend my money, so I shan't return here again.

Bought some fudge for a best friend’s birthday from the York Shop while we were there for a few days. By the time we got it home and to her they had all melted and become a very strange concoction of strawberry & cream, butterscotch, white chocolate and salted caramel. It was so embarrassing and an expensive disaster. We know to keep fudge to keep it at its best and we followed the recommendations to the word as I said it’s not a cheap gift. I will not be returning to any of your stores and will not recommend you to anyone

I’ve just finished a whole slab after being gifted 2. I couldn’t stop going back for more. Seriously, the best fudge I’ve ever eaten!
Then I googled them and found they have an online store.
My waistline is going to be in serious trouble!!

I used to live in a city with a fudge kitchen when I was a student and had purchased Belgian chocolate fudge many times. Fast-forward a few decades and I'm living miles from any city, but happened to come across the online site and bought a selection of fudge slabs. It's just like I remembered, crumbly and sweet and very hard to put back in the box after just one bite. Delicious. Thanks

I Ordered the yule tide fudge log and sadly all but 1 of the slabs of my fudge arrived gloopy and sticky, i couldn't even cut it with a knife due to it all getting stuck. It was more like a sticky toffee. The only one that had a fudge consistency and is edible is the irish cream fudge. I couldn't make contact with the fudge kitchen via email, the email address they provided didnt work and the emails bounced back. Paypal have refused my claim which is sad as I am now left £26 pounds out of pocket. I wouldn't buy from this company again nor recommend them.

Not Fudge 😬
This is slimy, almost like icing gone wrong, but definitely not fudge.
Very disappointed, think fudge kitchen need to find a recipe for fudge …

My brother bought us a box of these stunningly delicious fudges … wow

The salted caramel is superb the rest equally delicious

Stunning

fudge kitchen reminds me of my childhhod!!!
authentic fudj and warm staff. i wouyld 100% make a return and look forward in doing buisness with them in the futer

Worth five stars just for the quality of their products and generally good experiences I've had both in-store and ordering online in the past.

However, on my most recent order they really outdid themselves. There was a small error with part of the order, and their customer service response was prompt, kind, and really going above and beyond. I wish there were 6 stars to give on here.

SO SO SO GOOD! Speedy delivery, will use again

Best fudge I have ever tasted, It is a bit pricey but once you taste the fudge you know why, very good quality and lovely customer service!