I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun. The support team is always available, answering very fast and solving my doubts. Thank you Pauline for you... Toon meer
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Lees wat reviewers zeggen
THIEFS, LIARS AND IGNORERS OF ANY COMMUNICATION. These guys will deceive you into a $1 trial and never allow you to cancel nor answer any questions once you cancel. they will keep attempting to re... Toon meer
Bedrijf heeft geantwoord
Theft and a scam. You buy a cheap course then they debit a further amount without warning or permission of $79 and then ignore your emails and don't issue a refund. Had to contact my banks fraud... Toon meer
Bedrijf heeft geantwoord
I've been led into believing that I was purchasing a single $1.99 video course and suddenly I've been charged $79 (!) for some monthly subscription, that I had no intention of ever subscribing to.... Toon meer
Bedrijf heeft geantwoord
My experience with Fullofmind is excellent.…
I purchased the Beat your Brain course. It's great for cognitive stimulation and it's fun.
The support team is always available, answering very fast and solving my doubts.
Thank you Pauline for your professional and kind support!
18 oktober 2024
Review zonder uitnodiging
Professional approach of the Support team
The platform changed the name months ago. I bought my previous course still under the company’s name Full of Mind. After the change I still could use my course but recently the course was removed from the platform.
I reached out to the Support team and they not only answered really fast but also offered me to choose one of the available courses as a replacement, free of charge.
It was really nice and professional from their side. Thank you Louise for your help and professional approach!
2 oktober 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi Sabina,
Thank you so much for sharing your positive experience with us!
It’s great to hear our Support Team has been able to assist you promptly and offer a suitable replacement for your course. We truly value your feedback, and I’m thrilled that Louise provided such professional and kind support.
If you ever need anything else, don’t hesitate to reach out to us via the channels below:
Support Team Email – hello@newmindstart.com
Support Team WhatsApp – https://wa.me/19292351304
We wish you a great week and to have an enjoyable experience on our platform😍
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
This people are thieves
This people are thieves. A scam. They charge you without you noticing it. I dont even know what they sell. I just saw thieir page and they have super wanna be spiritual-artistic etc content. They have charged my card for some
months for $79!! For nothing. They don't even send a link or any content ( if I would have bought this garbage). Please stay away.
I also saw they have many compllaints at the Best Business Bureau in USA (aparently they haven't answered). There is another scam company called Banseji. stay away. (Just get classes and explore classes and content that are in the apps of your phone, not these scam sites)
26 september 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi Alexa,
I'm sorry to hear about your experience! I understand your frustration, but it sounds like there has been a misunderstanding, and we want to help resolve it as quickly as possible.
It seems you mentioned a $79 charge that occurs after the end of a 7-day trial subscription. Upon the purchase of the first course, we offer customers to explore all the opportunities of our platform through the trial. You could not opt-in for it at the stage of purchase or cancel it later in your account. Please, note that the login info for your account was sent to you email address after the purchase. We recommend you check the Span, Junk, or Social folders of your email inbox.
We kindly ask you to provide us with more details, such as the email associated with your account, so we can investigate the charges you mentioned. If an error was made, we will take immediate steps to correct it. We would appreciate any opportunity to clarify this situation and offer you a solution that works for you.
Please, contact us via email at hello@newmindstart.com or through WhatsApp at https://wa.me/19292351304, and we will be more than happy to assist you.
We look forward to hearing from you soon🕊
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Did I Get Got?!
I just made a purchase today and then could not even connect to the site. All of the links in the emails I received refused connection to the site. I am still, of course within my 7 day trial period so I hope they don't drag their feet with my cancelation request on WhatsApp and via email. This for real feels horrible.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi Tiffany,
We had to do an emergency server reboot which coincidently happened just right after your purchase, and I understand the inconvenience this caused. Our Support Manager Maria has already responded to your inquiries.
Our platform is now stable! Please log in to your account using the Login and Password sent to your email, and access the course you purchased.
If you have any further questions or requests, please reply to our emails for faster assistance.
I hope the course you purchased will be beneficial to you. I wish you a great weekend!
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Stay away.
Same as everyone else. Bought a course. Cancelled the trial immediately in hopes I would not get charged. My account on their website says "Subscription cancelled" yet still, they charge me...
6 augustus 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi Amy!
I'm sorry that you had such an unpleasant situation.
However, please email us our Support Team so that I can find your account and make sure that you canceled your trial by checking this information inside our account system:
Support Team Email – hello@fullofmind.com
Support Team WhatsApp – https://wa.me/19292351304
If there was actually a technical error, we are willing to do a refund for your paid subscription! I strive to resolve this situation in the best possible way.
Please remember that we are always here for our customers and do our best to respond to all inquiries as quickly as possible.
It is very important for us to make things right between us and our customers!
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Beware of Newmindstart/Fullofm
I strongly advise against using Newmindstart/Fullofmind. After purchasing a course from them, I was unknowingly enrolled in a monthly subscription and charged $79. Despite multiple attempts to cancel this subscription, I found it impossible to do so. This has happened for the second consecutive month, and there appears to be no straightforward way to stop these charges. This experience feels like a clear scam, trapping customers into recurring payments without clear consent or easy cancellation options. Be cautious and steer clear of their services.
19 april 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Houda!
We're sorry to hear that you have had such a confusing experience with us.
After reviewing your account, we noticed that while purchasing a course, you also ticked the box to add a free trial subscription to all courses for a week. At the stage of the purchase, you can dismiss our offer and proceed only with one course. Besides, within a week you can cancel the trial in the account settings or via our Support Team, our managers are always glad to assist you. After 7 days, the trial renewed into a monthly plan, according to the Terms of Service.
As far as I can see, you contacted us via WhatsApp to request a refund, and your payment has been refunded on our side.
We want things between our customers and us to be right. So, if you need further assistance, do not hesitate to contact us again, we will be happy to help you.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
My situation is very similar to others…
My situation is very similar to others who left a bad review so i dont want to repeat in lenght. I was trapped into buying an all courses subscription although i intended to buy a one time course only. They refuses to refund because of 14 day turnaround policy. I should have been more careful but i am not the only one who feels scammed by this site.
8 mei 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Sevgi!
I'm sorry to hear that you felt this way.
I would like to clarify that we have processed your refund request for the last payment made on February. However, according to our Refund Policy, there is a strict 14-day processing time for refund requests. Unfortunately, your request for a refund regarding previous payments was submitted after this time frame. This policy is in place to ensure fairness and consistency for all of our subscribers.
During each month, when you subscribed to a service, you received a detailed receipt via email with the amount paid, the name of the service, and payment details. These receipts were sent to the email address you provided during registration. In our communication with you, you have attached these receipts, which means you have received and seen them. This demonstrates the transparency of our payment process.
Our customer Support Team works 365 days a year, and you had the opportunity to contact us any day with any question, including canceling your subscription or requesting a refund.
If any further questions arise, do not hesitate to contact us again.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
It's a scam
Paid 9$ for a course and never got a password or anything to access it, no response after email contact as well. Please stay away.
23 april 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Simeon!
I am sorry to hear about the misunderstanding with our platform.
We have already responded to you by email on April 24, 15 minutes later after you contacted us and sent you updated details to access your personal account so that you can view your course that you purchased.
Please note that after purchasing a course, a window will appear in front of you with your Login and Password, which you can save in order to access your personal account without any problems.
Also, an email is automatically sent immediately after the purchase, which duplicates the Login and Password, so that the login data will be in your
email. We advise our customers to check all email folders, including Junk, Social, and Spam, to access the purchased course as soon as possible.
I wish you a pleasant review of your course and hope the quality and informative nature of the course can make things better.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Scam, takes money without permission
If I could go less than one star would. Same as other people, I purchased one course from an ad and when I signed in to view it I was subscribed to the $79 fee without knowledge. I have tried to cancel my subscription, which they make you go through around 8+ times of requesting to unsubscribe, and then at the end it fails and gets stuck in in ‘processing’. Will be handing over to my bank.
23 april 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Johanna!
I'm sorry to hear that you had a bad experience with our company regarding the cancellation of your subscription.
We understand your concern and apologize for any inconvenience caused. We would like to explain that when a customer sees "processing" status, it usually means that the cancellation has been successfully processed in the payment system. This is because the cancellation happens first in the payment system, so there will be no further charges. However, it may take some time for the information to be updated in your account due to a technical glitch.
If you still need our help, you can contact our Support team via WhatsApp at https://wtsp.cc/19295616550 or by email at hello@fullofmind.com and we will be happy to assist you. Our managers are always available to help with any issues you may have.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Please stay away from these people
Please stay away from this money grabbing platform. You want to buy a course, the system tricks you into taking on a trial subscription that then proves impossible to cancel. I've written to support 4 times to cancel it and instead I get María (supposedly there to help) to expand my trial period and put me under pressure to continue with the subscription.
22 april 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Megan!
I'm sorry to hear that you were not happy with our platform.
Unfortunately, I can't find your surname here, so I can't check your account or your communication with us to understand the situation better.
Please note that our trial offer is optional. You don't have to take it and tick the box when purchasing a course. You can also cancel the trial from the account settings if you don't want to have any additional payments.
If you need further assistance, please contact us directly via WhatsApp at https://wtsp.cc/19295616550 or by email at hello@fullofmind.com. I will take your case personally to ensure that your trial is cancelled.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Stay clear of this company
Stay clear of this company. The quality of the course is low...even if it is only €19. There is no refund, they just transfer your fee to another low quality course.... but the main reason for giving 1 star review is they scam you and take €73 per month out of your account. In order to access the initial €19 course you need to click a box to continue... this box is the subscription box and it is not clear that they will take money from you... and then it will be hard to unsubscribe. there are so many people in my situation now, trying to get money back....
5 april 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi there!
I regret to hear that you had an unpleasant experience with our company.
I would like to mention that we may offer a replacement for the course, if you weren't satisfied with the one you bought, as we have many customers who ask if the can replace one course with another. However, it is just our genuine offer, and if it does not suit you, you can proceed with a course refund.
Unfortunately, I cannot see your full name and surname here on Trustpilot to identify your account and check your communication with us.
Apparently, at the stage of the purchase, you were offered a free trial access to all courses for a week. You can dismiss the offer and opt out of the trial. You can easily unsubscribe in the account settings or by contacting our Support Team.
If you require further assistance, please do not hesitate, us again via WhatsApp at https://wtsp.cc/19295616550 or email us at hello@fullofmind.com, I will ensure that we provide an efficient solution to your situation. situation.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
There is no contact number and no…
There is no contact number and no customer service, only automated responces. O believe this site is a scam and have been charged 79 dollars for a FREE trial!!!
1 januari 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Diana!
As far as I can see, you contacted us via email and our support manager replied to each of your emails, updating you on your refund status. The processing of your refund was completed on March 31, and the money was sent back to your original payment method.
Additionally, I would like to point out that the payment occurred after a 7-day trial access to our entire course catalog. When reviewing your account, we noticed that you subscribed to the trial while purchasing a specific course by checking the box. You had the option to cancel the trial within a week through your account settings or by contacting our Support Team, thus avoiding any additional charges. During the week-long trial period, you had free access to watch all of our courses and participate in Zoom events. If the trial was not cancelled within 7 days, it would automatically renew into a monthly payment as per our Terms of Service. I hope, I managed to clarify some things.
If you still need our assistance, do not hesitate to contact us again via WhatsApp at https://wtsp.cc/19295616550 or email us at hello@fullofmind.com.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Waiting for reimbursement
I bought a course and then discovered that I had been charged the full subscription of $79 on top. Fullofmind agreed to refund the $79 but two months later the payment still hasn’t come through! A month ago they said it’s due to delays in Stripe processing the payment. So my credit card company is now raising a dispute. Not a very good experience. Be aware that they automatically charge the full subscription even tho you think you are only buying a course.
19 januari 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Daljit!
We apologize for the delay in issuing your refund. If you open a dispute via bank, all further questions regarding your refund need to be addressed to your bank, as your bank will be responsible for refunding this payment.
We understand that it has been a long wait. We have agreed to issue your refund and have initiated the process on our end. However, due to certain limitations with our payment processor that we cannot control, the process has taken longer than expected.
Unfortunately, we have noticed that you have opened a dispute with your bank. While the refund was almost completed, the dispute has caused the process to take longer. In this case, the refund may take up to 60 days to reach your account.
If you have any further questions or concerns, please do not hesitate to contact us again. We are here to help.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
A really dodgy company
A really dodgy company. They are stealing money - and continue to take it from my account, despite several emails requesting to stop my subscription. DO NOT SIGN UP TO THIS.
18 maart 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Tamara!
We are sorry to hear that you have had a bad experience with our company.
Unfortunately, I am unable to see your surname on Trustpilot in order to verify your email or locate your account. I apologize for any inconvenience this may have caused and would appreciate it if you could contact us directly via WhatsApp at https://wtsp.cc/19295616550 or email us at hello@fullofmind.com. We will be happy to assist you in resolving this matter.
From your review, it seems that you added a free 7-day trial access to all our courses by checking a box during the purchase process. We would like to clarify that this trial offer is voluntary, and you can purchase a course without signing up for a subscription. After the 7-day period, the trial will automatically renew into a monthly plan according to our Terms of Service.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
If I could give zero stars I would
If I could give zero stars I would. I have tried to contact them every month to cancel a subscription I never ordered. DO NOT ORDER ANYTHING from these people. I plan to pursue legal action.
29 februari 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi there!
We're sorry to hear that you had such an experience!
Apparently there was some kind of technical error. We usually respond within 24 hours.
Please email and WhatsApp us again so that we can sort your request!
Support Team WhatsApp – https://wtsp.cc/19295616550
Support Team Email – hello@fullofmind.com
We will be happy to assist you and find a solution that works for both of us.
Also, I can't find your first and last name at Trustpilot in this review to start assisting you now.
The Support Team will be looking forward to hearing from you!
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
They are stealing money
They are stealing money from people who buy $1 or $2 dollars, then they subscribe you without any permition in your credit card $79 dollars every month.... i just see it in the second month just refund me 1 of them.... but they are doing a bad practice, maybe this could be penalize by something legal.
28 februari 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Amy.
We're sorry to hear that you had to go through this situation.
It appears that when you purchased a course, you also agreed to a week trial subscription by ticking the box. You can disable a trial in the settings to avoid further charges, or contact our support managers.
Also, you confirmed in your review that we have refunded you the last payment for a subscription according to the Refund Policies.
If you still need our assistance, do not hesitate to contact us again.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
This company is a scam
This company is a scam, they charge you money without your consent.
24 februari 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Anastasia.
It's sad that we've made such an impression about our company.
I must underline that the payments on our site require consent from a client at the stage of the purchase. While purchasing a course, customers has an option to get trial access to all courses (all terms are offered while purchasing a course), so you can decide whether you need trial access to all courses or you can just buy a single course. We offer a trial subscription, so our users may test the platform and watch all other courses without additional fees within a week. You also can easily disable the trial in the settings or via our Support team.
I couldn't find any letters or messages from you in our system. I guess, we'll need more details about the problem you faced to be able to help you.
You can contact us directly on WhatsApp at https://wtsp.cc/19295616550, or send your email to hello@fullofmind.com, and our managers will gladly assist you in case of any problem.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Avoid these scammers
Avoid these scammers. They have caused so much stress for my wife. She signed up for a cheap £2 course and they then started charging multiple times £60 or £70. She blocked further charges with the bank, but the business then charged under the name Newmindstart.com. They do not respond to emails and just keep charging.
23 februari 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Eamon.
We're really sorry that this situation caused so much stress.
It seems that while purchasing a course, she also ticked the box to try our trial week access to all courses. I want to assure you, that our trial subscription is optional, you have to give a consent for that. After the trial period expired, it renewed into monthly subscription to all courses according to the terms of the contract.
Unfortunately, I couldn't find an account with your name and surname indicated here on Trustpilot. Also, I do not see any messages or letters from you in our messaging channels.
You can contact us directly on WhatsApp at https://wtsp.cc/19295616550, or send your email to hello@fullofmind.com, so we could sort this out.
We're here to help and ensure your experience with us is enjoyable and hassle-free.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
Unfortunately this company is using…
Unfortunately this company is using quality teachers to sell courses and then scamming those that sign up for a single course by putting them onto a membership without consent.
Very sad as they are using mindful content to steal money unfairly.
22 februari 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Leala.
Very sorry to hear that you're unhappy with using our service.
I've checked the refund status on your account, your last payment has been successfully refunded on our side.
If you had an automatic payment, it appears that you added a free trial week access to all courses.
I should underline that trial our offer is optional. Moreover, we require a consent for a trial subscription from a client at the stage of the course purchase. You need to tick the boxes after reading the terms of a trial offer, you can easily opt out of it and stay only with one course. Also, within a week, you can turn off the trial in the settings or contact our Support team if you need a help with this.
I hope, it shed some light on this situation. If you still need our assistance, or you have any questions, please, feel free to contact our support managers.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
This is scam
This is scam. They charged 80$ from my card without my permission when i bought 2$ course.
Support is ignored my claims.
---
Currently, your refund is queued in our Stripe payment system. At this moment, Stripe hasn't provided a specific timeframe for processing your refund.
The refund process will likely take about 7-14 days. We understand this wait can be inconvenient and appreciate your patience while Stripe handles the transaction.
Please know that we cannot influence the technical processes of third-party systems like Stripe. However, we have let Stripe support know about the delay in processing your payment to speed up the matter.
If you have any questions or need further assistance, please reply to this message. We're here to help.
14 januari 2024
Review zonder uitnodiging
Antwoord van Fullofmind
Hi, Alexander.
We're sorry to hear that you have a bad impression about our company.
As far as I can see, you had a conversation with our support manager, after that your refund request has been approved, and then issued on our side, but it might take some time for a refund to be processed by the payment system. I must underline that we never ignore our clients' letters and messages.
A trial subscription can be added only if you tick the box to get a week access to all course while purchasing a course. The trial is not added by default, our site requires your consent for this. It is very important for us that our clients see that our trial offer is optional, so we've made all possible to make it obvious.
We care about our users and want your experience of using our platform to be positive. In case of any issues, please, feel free to contact our Support team. If you still have not received your refund, please, contact us again on WhatsApp at https://wtsp.cc/19295616550, or send your email to hello@fullofmind.com.
Best regards,
Lina Kohl
Customer Support Lead at FullofMind
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