I cant believe anyone would give than more than a zero star. This is a fraudulent company and I have started court proceedings to get my money from them. I ordered 2 coffee tables, only one was... Toon meer
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This company have been appalling. I placed an order on 4th December but have heard nothing since. I don't know if they're incompetent or just plain dishonest. Don't waste your money ordering from them... Toon meer
DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! I ordered and paid over £500 for a table which on order confirmation stated that it would be delivered within 7-10 days. DON'T BELIEVE THEM! 1 month, 3 e... Toon meer
I received a call today from Raymond in FURCO’s customer service team, and it was truly appreciated. While there had been a couple of minor issues with communication since my order, Raymond ensured th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
FURCO has been Offering the UK's best furniture brands at great prices! FURCO - a UK based retailer offering & delivering quality furniture& designer home decor to customers based nationwide. Established long since 1998, FURCO started off as a small shop fitting company in London & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from FURCO by default becomes a part of our humongous FURCO family and enjoys dedicated support throughout.
Contactgegevens
Three Colts Lane, Bethnal Green, E2 6JN, E26JN, London, Verenigd Koninkrijk
- 03331883350
- sales@furco.co.uk
- furco.co.uk
2,1
Slecht
387 reviews
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Antwoord van FURCO
Hello Carole,
Thank you for your feedback! We're delighted to hear that you found our order process simple and easy to use. Providing a hassle-free shopping experience is important to us, and we're glad we met your expectations.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The FURCO Team
Andalusian Leather Sofa
Easy enough process to purchase online, now awaiting delivery of sofas and to see the real deal...
5 november 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Ridwan,
Thank you for your feedback! We're glad to hear that you found the online purchasing process easy. We understand the anticipation of waiting for your Andalusian Leather Sofa and are confident you'll be pleased with the quality.
If you have any further questions or need assistance while awaiting delivery, please don't hesitate to reach out. We look forward to hearing your thoughts once your sofas arrive.
Best regards,
The FURCO Team
I would give 0 stars if it was…
I would give 0 stars if it was possible. An absolute disgrace of a 'company'. I ordered on 3/8/21. Heard nothing for weeks. Tried contacting their customer service on multiple occasions and have just been IGNORED. I only managed to cancel the order when contacting snap finance who cancelled for me. I'm now on the search for a company that actually values their customers. Absolute shambles.
3 november 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Mrs. Hodgson,
We sincerely apologize for the negative experience you had with our company. It is unacceptable that your order was delayed and that our customer service did not respond to your inquiries. We deeply regret the frustration and inconvenience this has caused you.
We understand how important it is to feel valued as a customer, and we are committed to improving our communication and service. If there is anything we can do to assist you further or address any remaining concerns, please contact us directly at sales@furco.co.uk.
Thank you for bringing this to our attention. We are dedicated to making the necessary changes to prevent such issues in the future.
Best regards,
The FURCO Team
Worst company to buy from I brought a…
Worst company to buy from I brought a sofa last November that was damaged spring had nails coming through the sofa
Taken a year to have a replacement was a joke don’t buy from them
1 november 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Mrs. Whitehouse,
We are very sorry to hear about your experience with the sofa you purchased from us and the subsequent issues with the replacement process. It's clear we have not delivered the quality and service you rightfully expected, and for that, we sincerely apologize.
We want to ensure that we address your concerns appropriately and restore your faith in our company. Please contact us directly at sales@furco.co.uk so we can discuss a satisfactory resolution. Your satisfaction is incredibly important to us, and we are committed to resolving this matter efficiently.
Thank you for your patience, and once again, we apologize for the inconvenience and disappointment you've experienced.
Best regards,
The FURCO Team
All good so far
Rating reflects experience up to point of purchase. Great price, clear website, hoping delivery phase is up to the same standard.
31 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Steve,
Thank you for your positive feedback regarding your experience up to the point of purchase. We're delighted to hear that you found our prices competitive and our website easy to navigate. We strive to maintain high standards throughout the entire process, including delivery.
We hope your delivery experience meets your expectations as well. If you have any questions or need further assistance, please don't hesitate to reach out to us at sales@furco.co.uk. We look forward to your feedback once you receive your order.
Best regards,
The FURCO Team
Antwoord van FURCO
Hello Jane,
Thank you for your wonderful feedback! We're thrilled to hear that you found great value in our products and had a positive experience navigating our website and placing your order. Your satisfaction is our top priority, and we appreciate your kind words.
We look forward to serving you again in the future. If you have any questions or need assistance, please feel free to contact us at sales@furco.co.uk.
Best regards,
The FURCO Team
Great service
31 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Pj,
Thank you for your concise and positive feedback! We're delighted to hear that you had a great experience with our service. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The FURCO Team
slightly difficult to pay
30 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Varun,
Thank you for your feedback. We apologize for any inconvenience you experienced during the payment process. We're continuously working to improve our website and ensure a seamless experience for our customers.
If you have specific details about the difficulty you encountered, please let us know so we can address and resolve the issue. We appreciate your patience and hope to serve you again in the future with an improved experience.
Best regards,
The FURCO Team
Completely fake company AVOID AVOID…
Completely fake company AVOID AVOID AVOID customer service is non existent, ordered 2 sofas for 5-7 day delivery waited 21 days then emailed and cancelled, now they are trying to charge me 90 quid for the courier that never arrived. Wish I had read reviews before as company is BS.
Will be taking them to court for the 90,
28 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Gareth,
We are very sorry to hear about your negative experience with our company. It is unacceptable that your order did not arrive within the promised timeframe and that our customer service did not meet your expectations.
We understand your frustration and regret the inconvenience caused by the delay and the subsequent charge. We are committed to resolving this issue and ensuring you receive the service you deserve. Please contact us directly at sales@furco.co.uk so we can address your concerns and work towards a satisfactory resolution.
Thank you for bringing this to our attention. We apologise for any distress this situation has caused and appreciate your feedback as it helps us improve our services.
Best regards,
The FURCO Team
Easy ordering process
Easy ordering process. Cheapest place for the table I was buying plus an added bonus of a discount code.
26 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello,
Thank you for your positive feedback! We're delighted to hear that you found our ordering process easy and that we offered the best price for your table. We're also glad you could take advantage of the discount code.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The FURCO Team
Fake reviews and awful customer service
Finally had a resolution to my problems with this joke of a company, but only thanks to PayPal.
Here's my advice to anyone thinking of buying from Furco:
1. Don't.
2. Beware of fake 5* reviews on TrustPilot and Google. It's so obvious that they're fake. No company consistently gets only 1* or 5*. I would take them all with a pinch of salt.
3. Don't believe the delivery times. They're stated as faster than they really are, purely so that they get the sale against other companies – but they're not accurate. Your order will be late.
4. If you want to cancel your order, they'll deliver it anyway so that they can then charge you £99 to collect it. Best just not to order in the first place.
Here's my advice to anyone who's being refused a refund:
1. Every time you ring, they'll say they'll get back to you, but they won't. Don't believe what they say; it's all a lie to get you off their back.
2. If you paid through PayPal, raise a case with them against Furco. Provide all the details, including screenshots of all emails. They got me my money back.
3. Don't be afraid to go to the consumer ombudsman or small claims court to pursue this further; this company do not have a leg to stand on.
26 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Alice,
We are deeply sorry to hear about your negative experience with our company. We understand your frustration and sincerely apologize for the inconvenience and disappointment you faced.
We take all feedback seriously and are committed to improving our services. It's clear that we fell short in meeting your expectations and delivering the level of service we strive for. We regret any miscommunication and delays in handling your order and refund.
Please contact us directly at sales@furco.co.uk with your order details so we can ensure this issue is resolved promptly. We value your feedback and are working hard to address these concerns and prevent such issues in the future.
Thank you for bringing this to our attention, and once again, we apologize for the inconvenience caused.
Best regards,
The FURCO Team
Great quality service value for money…
Great quality service value for money and ease of purchase highly recommended
23 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Adrian,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service to be of great quality and good value for money. Providing an easy and satisfying purchase experience is our goal, and we're glad to know we met your expectations.
We appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The FURCO Team
Bought our shelf from these guys after…
Bought our shelf from these guys after seeing the same type online! So helpful and absolutely amazing quality.... I'm so in love with my new shelf..
22 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Erin,
Thank you for your lovely feedback! We're delighted to hear that you are so pleased with your new shelf and that you found our service helpful. It's wonderful to know that the quality met your expectations and that you're in love with your purchase.
We appreciate you choosing FURCO and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The FURCO Team
Placed an order 20 June 2021
Placed an order 20 June 2021 , 8 to 12 week delivery, no one from Furco has rang me, I have tried contacting them. No one contacts me. Never received my sofa, I paid using dividebuy, asked for refund , still not had back and been over 14 days since my last contact with them. Today I have filed a complaint to fca and I am waiting for a solicitor to ring me back these owe me £ 312. 21 , fo not use this company
21 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Kerry,
We are deeply sorry to hear about your negative experience with our service and the delay in receiving your sofa and refund. We understand how frustrating this situation is and sincerely apologize for the inconvenience caused.
We take your concerns very seriously and are committed to resolving this matter promptly. Please contact us directly at sales@furco.co.uk with your order details so we can prioritize your case and ensure your refund is processed without further delay.
Thank you for bringing this to our attention. We value your feedback and are working hard to improve our communication and service to prevent such issues in the future.
Best regards,
The FURCO Team
Site easy to use
19 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Frank,
Thank you for your positive feedback! We're glad to hear that you found our site easy to use. Providing a user-friendly experience is important to us, and we appreciate you taking the time to share your thoughts.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The FURCO Team
AVOID THIS COMPANY
Order number #000012345
Ordered a table from the website that was saying was in stock only to be told the next day that it has been discontinued
I have rang numerous times and was told a manager would get back to me and still nothing. I have also emailed and still waiting for a refund. Total cowboys and incompetence. AVOID THIS COMPANY
13 oktober 2021
Antwoord van FURCO
Dear Richard Hugill,
We are truly sorry to hear about your negative experience with our company. Please accept our sincerest apologies for the inconvenience and frustration this has caused you.
It is unacceptable that you were informed the table was in stock when it was discontinued, and we deeply regret the lack of communication and delay in processing your refund. Your experience does not reflect the level of service we aim to provide, and we understand your frustration.
To expedite the resolution of this matter, we will prioritize processing your refund immediately. Our team is currently investigating why there was a delay and will ensure that corrective measures are taken to prevent such issues in the future.
We appreciate your patience and understanding as we work to rectify this situation. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We are committed to making things right for you.
Best regards,
The FURCO Customer Service Team
Easy to order.
12 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Mohammed,
Thank you for your feedback! We're pleased to hear that you found the ordering process easy. We strive to make your shopping experience as seamless as possible.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The FURCO Team
Found the sofa I loved
Found the sofa I loved, ordered on line,no hassle,straight forward,now look forward to receiving sofa and enjoying it.
11 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Julie,
Thank you for your positive feedback! We're delighted to hear that you found the sofa you loved and had a hassle-free ordering experience. We look forward to delivering your new sofa and hope you enjoy it for many years to come.
If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Best regards,
The FURCO Team
do not go to this company
do not go to this company. i ordered a corner sofa. they have taken my payment TWICE on my credit card. they said they would phone me but did not. i have put this in the hands of my credit card but i have already had my statement to say i owe this money. they do not answer the phone or i cannot get in touch with them. what a sham, so please do not make the mistake i have. had phone call yesterday the first time that they have been in touch. because the order had been put through twice and the lack of communication with me they are saying i have to pay distribution costs. i e mailed them to tell them to cancel the order but because of the lack of communication they are telling me i have to pay for the blunder. they only phoned me because the order can be delivered on monday. i cancelled the order but no one at furco wants to take the blame.
11 oktober 2021
Review zonder uitnodiging
Antwoord van FURCO
Hello Gill,
We are deeply sorry to hear about your negative experience with our company. It is unacceptable that your payment was taken twice and that you faced difficulties in reaching us. We understand how frustrating this situation must be and sincerely apologize for any inconvenience caused.
We take your concerns very seriously and want to resolve this issue promptly. Please contact us directly at sales@furco.co.uk with your order details so we can investigate and rectify the double payment and any associated distribution costs. Your satisfaction is important to us, and we are committed to addressing your concerns and providing a resolution.
Thank you for bringing this to our attention. We will review our communication processes to ensure that such issues do not occur in the future.
Best regards,
The FURCO Team
Antwoord van FURCO
Hello,
We are truly sorry to hear that you have not received your order. This is certainly not the level of service we aim to provide, and we understand how disappointing and frustrating this must be.
Please contact us directly at sales@furco.co.uk with your order details so we can investigate the issue and ensure your order is delivered as soon as possible. Your satisfaction is very important to us, and we are committed to resolving this matter promptly.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Best regards,
The FURCO Team
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