I cant believe anyone would give than more than a zero star. This is a fraudulent company and I have started court proceedings to get my money from them. I ordered 2 coffee tables, only one was... Toon meer
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This company have been appalling. I placed an order on 4th December but have heard nothing since. I don't know if they're incompetent or just plain dishonest. Don't waste your money ordering from them... Toon meer
DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! I ordered and paid over £500 for a table which on order confirmation stated that it would be delivered within 7-10 days. DON'T BELIEVE THEM! 1 month, 3 e... Toon meer
I received a call today from Raymond in FURCO’s customer service team, and it was truly appreciated. While there had been a couple of minor issues with communication since my order, Raymond ensured th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
FURCO has been Offering the UK's best furniture brands at great prices! FURCO - a UK based retailer offering & delivering quality furniture& designer home decor to customers based nationwide. Established long since 1998, FURCO started off as a small shop fitting company in London & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from FURCO by default becomes a part of our humongous FURCO family and enjoys dedicated support throughout.
Contactgegevens
Three Colts Lane, Bethnal Green, E2 6JN, E26JN, London, Verenigd Koninkrijk
- 03331883350
- sales@furco.co.uk
- furco.co.uk
2,1
Slecht
387 reviews
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Offered a fire we were looking for
Offered a fire we were looking for, purchased, added the discount code of 10%. Then checked out. Later in the day, received a email, asking if we want to pay the 10% or a refund. What? Unreal and never come across this before. I have taken a refund.
8 mei 2024
Antwoord van FURCO
Hello,
We sincerely apologize for the confusion and inconvenience you experienced with your recent purchase. It's unacceptable that you were asked to pay the 10% discount after applying the code at checkout, and we regret any frustration this has caused.
Please rest assured that we are reviewing our processes to ensure that such issues do not occur in the future. If you have any further questions or concerns, please feel free to contact us directly at sales@furco.co.uk.
Thank you for bringing this to our attention, and we apologize once again for the inconvenience.
Best regards,
The FURCO Team
Weird company & poor customer experience
Allowed me to order a product that didn't exist. They did process my refund when I notified them that I hadn't received the goods after a month but also threatened to send a "cease and desist" letter to me for my negative review here calling them a scam website. Not 100% sure whether it is a scam website but terrible customer experience either way. Seems like a lot of other ppl had similar experiences so this isnt a one off.
6 mei 2024
Review zonder uitnodiging
Antwoord van FURCO
Hello Rohan,
We sincerely apologize for the confusion and frustration you experienced with your order and our subsequent communication. It is never our intention to mislead our customers or provide anything less than a straightforward and respectful service experience.
We acknowledge the mistake that allowed the order of an unavailable product and are reviewing our inventory and communication processes to prevent this in the future. We are glad to hear your refund was processed, though we regret any miscommunication about how we handle feedback.
Your insights are invaluable to us as they help us improve. We hope to have another opportunity to provide you with the quality service you deserve and to restore your faith in our company.
Thank you for bringing this to our attention.
Best regards,
The FURCO Team
Was ok box damaged and no communication…
Was ok box damaged and no communication till I emailed them for delivery information
16 april 2024
Antwoord van FURCO
Shirley, thank you for your review.
We indeed met the requested timeframe for delivery.
Terrible communication
Terrible communication, no updates, no delivery. Still awaiting my refund. Will never use this sitte again.
22 april 2024
Antwoord van FURCO
Hello David,
We are truly sorry to hear about your experience and the inconvenience caused by the lack of communication and the issues with your order. This is certainly not the standard of service we aim to provide.
Thank you for providing the reference number. We are prioritizing your case to ensure that your refund is processed promptly. Please reach out directly to our customer service team at sales@furco.co.uk, and we will make sure to resolve this matter to your satisfaction.
We appreciate your feedback as it helps us improve our service. We hope to have the opportunity to regain your trust in the future.
Best regards,
The FURCO Team
Very happy with product and service and…
Very happy with product and service and for sort any problems out if needed thank foe a lovely sofa
19 april 2024
Review zonder uitnodiging
Antwoord van FURCO
Hello Christopher,
Thank you for your positive feedback! We're delighted to hear that you're happy with both the product and the service provided. If you ever encounter any issues, please don't hesitate to reach out to us.
Best regards,
Awful service
Awful service. Paid in full for several items & paid extra for assembly. Needed a specific delivery date as due to work commitments need weekend delivery although did book time off for a weekday afternoon. A week after paying we have no idea when anything is arriving, with a WhatsApp to say one item (no clear detail of which item) is going to be 2 months although we were led to believe all was in stock & on 2 days ago they said all should be ok. Then no confirmation or reply ….
After calling for 2 days they did say they’d call me back ‘in 10 mins’ - that was over 5 hours ago and no update x
10 april 2024
Review zonder uitnodiging
Antwoord van FURCO
Hi Michelle,
To clarify, after requesting an additional discount, you specified a specific Saturday delivery time. While we did our best to accommodate your request, there were some challenges. Additionally, it’s important to note that you have already received a refund, which you are aware of.
I have not received my item yet
I have not received my item yet. Was supposed to arrive yesterday 9/4/24. Communication is none existing. Could improve on communication big time.
1 april 2024
I order beginning of march and was…
I order beginning of march and was meant to be delivered beginning of April and I’m still waiting on the chest of drawers and now I am wanting a refund they reply slow!! Avoid at all cost
1 maart 2024
Antwoord van FURCO
Hello,
We communicated to you that delivery would occur in early April. Additionally, as you requested assistance with upstairs delivery, it necessitated a few extra days as our regular courier service does not provide this service.
No information about what say delivery…
No information about what say delivery will happen.
Left items at main door, without informing, my children had to ger it upstairs.
Very disappointed and disgusting service.
21 februari 2024
Antwoord van FURCO
Dear valued customer,
Thank you for bringing your concerns to our attention. We strive to ensure our delivery process is clear and understood, highlighting in our terms and conditions that our standard service includes delivery to the ground floor. Room of choice delivery is available for an additional fee, which was not selected for this order.
We also sent tracking information to your mobile device to keep you informed about your delivery’s progress. We understand the importance of such updates and regret any inconvenience caused if these notifications were missed.
We appreciate your feedback as it helps us improve our service. If there’s anything more we can assist you with, please let us know.
Best regards,
Bunk bed pieces had lots missing…
Bunk bed pieces had lots missing numbers on parts and instructions not veryclear
14 maart 2024
Antwoord van FURCO
Dear valued customer,
Thank you for reaching out to us regarding your experience with the bunk bed assembly. We sincerely apologize for any confusion and inconvenience caused by the missing numbers on parts and the clarity of the instructions. We understand how frustrating this can be and are here to assist.
To ensure a smooth assembly process for you, we offer assembly assistance should you encounter any difficulties. Our team is ready to provide the necessary support to help complete your bunk bed setup efficiently.
Please contact our customer service team at your earliest convenience, and we will arrange for assistance with the assembly. We are committed to ensuring your satisfaction and are here to make things right.
Warm regards,
Beautiful sofa delivered really quick…
Beautiful sofa delivered really quick delivery men were excellent
12 maart 2024
Antwoord van FURCO
Hello Mavis,
Thank you for your wonderful feedback! We're thrilled to hear that you love your beautiful sofa and that our delivery team provided excellent service.
Your satisfaction is our priority, and we're grateful for your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
Allowing to purchase items they don’t…
BEWARE!!! Allowing to purchase items they don’t have and have been discontinued! Poor service and don’t tell you until days later. They still have the items up for sell.
TODAY I RECEIVED AN EMAIL AFTER AN ENQUIRY OVER MY REFUND! THIS COMPANY ASKED ME TO REMOVE MY UNFAIR TRUSTPILOT REVIEW! I HAVE SCREEN SHOT THIS EMAIL. IF YOU DIDNT TAKE CUSTOMERS MONEY WHEN YOU DONT EVEN HAVE THE STOCK THEN YOUR CUSTOMERS WOULDNT WRITE YOU BAD REVIEWS AND YOU SHOULDNT TELL YOUR CUSTOMERS TO REMOVE THERE REVIEWS DUE TO BEING UNFAIR! TERRIBLE SERVICE ALL ROUND AND I WILL NEVER SHOP WITH YOU AGAIN!
16 maart 2024
Antwoord van FURCO
Dear valued customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the availability of our products. It’s our priority to provide accurate and up-to-date information on our website, and we regret that in this instance, we fell short.
Please know that we are actively working to enhance our inventory management and website updates to prevent such discrepancies. It’s important to us that our customers have a transparent and reliable shopping experience.
Upon learning of the discontinuation of the items you selected, we should have communicated this to you more promptly. We are reviewing our processes to ensure faster and clearer communication in the future.
We understand the impact this situation has had on your shopping experience with us, and we are keen to make things right. Please reach out to our customer service team to discuss how we can assist you further, whether it’s finding an alternative product or arranging for a refund or compensation for the inconvenience.
Thank you for bringing this to our attention, and again, we apologize for any inconvenience caused.
Warm regards,
Very good customer service keeping me…
Very good customer service keeping me up to date with the process and delivery information Very please with your service 🙏
11 maart 2024
Antwoord van FURCO
Hello MR A SAVINO,
Thank you for your kind words! We're delighted to hear that you found our customer service to be very good and that you were pleased with the updates on the process and delivery information.
Your satisfaction is our priority, and we're grateful for your feedback. If you ever need anything else or have any questions, please feel free to reach out.
Best regards,
The FURCO Team
No stock although showing online
Allowed me to place and order then had an email later the same day to say the item was out of stock. Should not have been availible on the website when not availible!
9 maart 2024
Antwoord van FURCO
Dear valued customer,
We apologize for the oversight regarding the stock status of your item. This shouldn’t have happened, and we’re taking steps to prevent such issues in the future. To resolve this, please contact our team for alternative options or a swift refund. Your satisfaction remains our priority.
Best regards,
Love my new sofas delivery guys were…
Love my new sofas delivery guys were helpful and polite so thanks FURCO I will be recommending you to my family and friends
23 februari 2024
Review zonder uitnodiging
Antwoord van FURCO
Hello Debra,
Thank you for your lovely feedback! We're thrilled to hear that you love your new sofas and that our delivery team provided helpful and polite service.
Your recommendation means a lot to us, and we're honored to have your trust. If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
Terrible service. Don't use this company.
Terrible service. Ordered and paid for. They asked for my phone number then no contact.
I emailed and tried phoning. No room on answer machine to leave a message and no answer to emails.
Luckily I paid on Paypal and they refunded my money.
Don't use this company.
10 februari 2024
Antwoord van FURCO
Dear valued customer,
We regret to hear about your disappointing experience. Our records indicate that we requested a contact number for delivery purposes, which is a crucial step in our process to ensure smooth and efficient delivery. Unfortunately, without this information, we encountered difficulties in proceeding with your delivery as planned.
We understand the frustration that lack of communication has caused, and we’re taking measures to improve our response times and ensure our customer service channels are more accessible.
We’re relieved to hear that you received a refund through PayPal, and we deeply apologize for any inconvenience this situation has caused. Moving forward, we will strive to make our requirements clearer to prevent such misunderstandings and enhance our customer service experience.
Thank you for your feedback, and again, we apologize for the inconvenience you’ve experienced.
Best regards,
Ryhan was very helpful and kind.
My experience with Furco was amazing. I found the cheapest, affordable corner sofa bed with beautiful colour and storage. But my appreciation for this is their outstanding customer service; quick response and Ryhan was very helpful and kind. Thank you Furco!
18 februari 2024
Review zonder uitnodiging
Antwoord van FURCO
Hello Gizem,
Thank you for your amazing review! We're thrilled to hear that you had such a positive experience with FURCO and that you found the perfect corner sofa bed with beautiful color and storage at an affordable price.
We're especially delighted to hear about the outstanding customer service you received, and we'll make sure to pass your appreciation along to Ryhan. If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
Product not arrived yet.
The only reason I'm giving a one star review is because you say you will not be sending any more notifications to give a review. As I'm still waiting for the product to arrive I can't give a more accurate review than this. The wardrobe will not arrive until either next week or two so this isn't anyone's fault
6 februari 2024
Antwoord van FURCO
Dear valued customer,
Thank you for your feedback. We want to clarify that your wardrobe was delivered within the timeframe initially promised. We understand receiving a request for a review before the product’s arrival might have been confusing, especially as the delivery had already been completed on time.
We believe in transparency and the accuracy of customer feedback, which is why we think it’s important to address any misunderstandings regarding delivery timelines and review requests.
If there’s anything about the product or our service that you’d like to discuss further, we encourage you to reach out. Your satisfaction is our priority, and we’re committed to ensuring you’re pleased with your purchase and the overall experience with us.
Warm regards,
Antwoord van FURCO
Hello Rachael,
We apologise for the inconvenience caused by the discontinuation of the item you ordered. We strive to keep our inventory information up-to-date and regret any oversight in this instance.
We understand that a refund has already been processed, and we hope this resolves the matter to your satisfaction. If there's anything more we can assist with or if you need help finding an alternative product, please feel free to contact us at [your customer service contact information].
Thank you for your understanding, and we look forward to serving you better in the future.
Best regards,
The FURCO Team
Shocking customer service
Ordered a shoe storage unit on line, was in stock then told they had discontinued the colour. Shocking service
6 februari 2024
Antwoord van FURCO
Hello Trish,
We are very sorry to hear about your experience with the order of your shoe storage unit. We understand the frustration of receiving information about a discontinuation after placing an order, and we apologize for any confusion and inconvenience this may have caused.
We are continuously working to improve our stock updates and customer communication to ensure that such issues are minimized in the future. If there is anything specific we can do to rectify this situation, or if you would like assistance in finding an alternative color or product, please reach out to us directly at sales@furco.co.uk.
Thank you for your feedback, and we sincerely hope to have the opportunity to serve you better in the future.
Best regards,
The FURCO Team
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