When I bought a Fusion5 from Amazon, it came with a USA plug, not a UK one. I contacted Fusion5 & they sent me the correct plug which I received the following morning. The Fusion5 is a great tablet/P... Toon meer
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my purchase was from Amazon a Fusion5 Model name FWIN232 HELIOS12 Memory storage capacity 512 GB Screen size 12 Inches. there was a problem with the tablet , so i contacted the customer service team,... Toon meer
Easy ordering. Ordered machine on Saturday and it arrived Tuesday a.m. Great Service. Nice machine, but the instruction book is rubbish and assumes knowledge. I doubt anyone not used to computers an... Toon meer
Where shall I start 1) the computer mains lead you sent did not work. 2) You forgot to pay postage so I ended up paying for the delivery of something that was useless. Dpo you need any more?
Bedrijfsgegevens
Over Fusion5
Geschreven door het bedrijf
Welcome to Fusion5
Our success lies in the expertise of our in-house technicians, dedicated R&D staff, and a customer-oriented service team. This winning combination allows us to deliver unmatched quality and service, regardless of your budget.
At Fusion5, we take pride in offering a diverse range of products, specializing in Android and Windows devices. Our Android tablets, Windows tablets, 2-in-1 laptops, and traditional Windows laptops are designed to cater to your specific needs, whether it's for work, entertainment, or both.
We understand the importance of affordability without compromising on performance. That's why our products are thoughtfully designed to deliver an exceptional user experience while remaining cost-effective. We believe that technology should be accessible to all, and our commitment to competitive pricing reflects that vision.
With Fusion5, you not only get cutting-edge electronics but also a dedicated team ready to assist you throughout your journey with our products. From pre-sales inquiries to after-sales support, our friendly service team is here to ensure your complete satisfaction.
Join us on our mission to bring innovation, quality, and affordability together in the world of electronics. Experience the Fusion5 difference today!
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CONTACT US
Contactgegevens
Unit 3, Evans Business Centre, Belmont Industrial Estate, DH11ST, Durham, Verenigd Koninkrijk
- eve@fusion5store.com
- fusion5store.com
4,5
Uitstekend
457 reviews
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They helped me with exactly what I needed.
I had a problem with one of their tablets, but thanks to their support I was able to use it again. Very intuitive and easy to use 👍
29 oktober 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Aldo!
Thank you for taking the time to share your experience. We’re glad our support team was able to help you get your tablet back up and running. It’s great to hear that you find the device simple to use. We really appreciate your feedback and are happy that you’re enjoying your tablet!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
They got me straight to what I needed…
They got me straight to what I needed to figure out my tablet in a couple of emails.
GREAT customer service!
22 oktober 2025
Antwoord van Fusion5
Hi Mike!
Thank you for your kind words. We’re thrilled to hear that our team was able to help you quickly and efficiently with your tablet. It’s always great to know our support is making a difference, and we really appreciate you taking the time to share your experience.
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
I identified what I needed on the…
I identified what I needed on the website, ordered it, paid for it and was given a delivery date, the date was met, the item worked perfectly, .. a happy boy!
19 oktober 2025
Antwoord van Fusion5
Hi Eric!
Thank you for taking the time to leave your feedback. We’re delighted to hear that your order arrived on time and that everything worked perfectly. It’s always great to know our customers are happy with both the service and the product. We really appreciate you sharing your experience and hope you continue to enjoy your new device!
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Love the form factor and light weight, but…
Love the form factor and light weight of the tablet. Battery only seems to last 60 to 90 minutes on full charge. Only giving 3 stars because Windows 11 fails to update itself (after numerous attempts) and although there is a removable cover on the back and the documentation says it can handle up to 1TB M.2 SSD, I thought that meant that I could buy and add a 2nd SSD to the table to have a C and D drive, but that socket is already used by the C drive and if you want to increase capacity you need to clone that SSD to a larger SSD (which means added expense).
21 oktober 2025
Antwoord van Fusion5
Hi Tom,
Thank you for sharing your feedback with us. We’re glad to hear you appreciate the tablet’s form factor and lightweight design. I’m sorry to hear about the issues with battery life and Windows 11 updates—our team can guide you through troubleshooting steps to help resolve the update problem and optimise battery performance. Regarding storage, you’re correct that the tablet supports a single M.2 SSD, and increasing capacity requires upgrading or cloning the existing drive. If you’d like, we can provide advice on the best way to safely upgrade your SSD to meet your storage needs. Please reach out to our support team at eve@fusion5store.com, so we can assist in improving your experience.
We look forward to speaking with you
- Team Fusion5
Excellent performance in a compact design
The tablet is much more powerful than I expected. The Fusion5 FWIN232 PRO N5 with Intel 13th Gen processor handles heavy workloads effortlessly. The screen is sharp, colours are vivid, and the speakers are surprisingly clear for such a compact device. The included fast charger tops it up quickly, and setup was super easy. Couldn’t be happier with this purchase.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Corey,
Thank you so much for your feedback. We’re thrilled to hear that your FWIN232 PRO N5 is exceeding your expectations and handling heavy workloads so smoothly. It’s great to know that the display, speakers, and fast charging are all making a positive difference. We’re delighted that setup was easy and that you’re happy with your purchase
If you ever need further assistance in the future, please don't hesitate to get in touch
-Team Fusion5
Great choice for field professionals
Fusion5 Built in USA 10.1 has been a solid performer in outdoor environments. Dust, bumps, and heat don’t affect it much. Connectivity via Wi-Fi and Bluetooth 5.0 is quick and stable, and it even runs heavier software without lag. Slightly heavier than regular tablets, but that’s expected for something this durable. Very happy with the purchase overall.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Cody!
Thank you for sharing your experience. We’re thrilled to hear that your Fusion5 device has been performing so well, even in outdoor and challenging environments. It’s great to know that Wi-Fi and Bluetooth connectivity have been stable and that the tablet handles heavier software smoothly. We understand the slightly heavier build is part of the durability, and we’re glad it’s working well for you. We really appreciate your feedback and are delighted you’re happy with your purchase!
-Team Fusion5
Helpful customer service and some business suggestions
The customer service people were very helpful by promptly providing answers to my questions after the purchase and delivery.
There are a couple of things that I hope are added to Fusion5 business practices - more detailed product information, and notice of product shipment with tracking numbers. JBK Colorado, U.S.A.
12 oktober 2025
Antwoord van Fusion5
Hi JBK!
Thank you for sharing your feedback. We’re glad to hear that our customer service team was able to provide helpful and prompt support after your purchase. We really appreciate your suggestions regarding more detailed product information and shipment tracking notifications—they’re valuable insights that help us improve our processes. We’ll certainly take your comments on board as we continue to enhance the Fusion5 experience for all our customers.
-Team Fusion5
You get what you pay for…
Didn't know what to expect from this price point. So although only a 3 star, its not that it was really that bad, just underwhelming. The main issue is the charging connector, which doesn't always work. I have to wiggle the end to make a connection, or pull it out and push it back a few times to get a connection. It also gets very hot, but that may be normal for a small tablet. Why they went with a micro HDMI, l don't know. as my adaptor to ordinary HDMI means I can't get the charge lead in unless I have the adaptor pulled out part way to allow sideways movement. The USB-C does not allow charging or HDMI data transfer which I get from my laptop, so my home hub which runs multiple monitors doesn't work, but my LAN cable does. I wish I'd spent the extra on W11 Pro and not W11 Home. If I could give it back and go for a higher spec I would. I also got the keyboard which seems to work well, although it does disconnect easily and the folder doesn't support the screen well, it falls flat a lot!!. The touch screen is disappointing and as this was the primary reason for getting the tablet, not getting an iPad type of response was a let down. That may just be a windows thing. I tried a stylus, not much better, so have now gone back to a mouse. So really didn't need a touchscreen laptop at all.
16 oktober 2025
Antwoord van Fusion5
Hi Rich,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience hasn’t fully met your expectations and appreciate you highlighting the specific issues with the charging connector, heat, touchscreen responsiveness, and connectivity limitations. We’d like to help improve your experience—our team can guide you through troubleshooting the charging port and touchscreen performance, and advise on optimising peripheral connections with your setup. While some features, such as USB-C limitations and Windows Home versus Pro, are inherent to the model, we want to ensure your tablet is functioning correctly and as comfortably as possible for your use. Please reach out to our support team at eve@fusion5store.com, so we can work with you to address these issues and provide any necessary solutions.
We look forward to speaking with you soon
-Team Fusion5
Antwoord van Fusion5
Hi Mark!
Thank you so much for your feedback. We’re thrilled to hear that you’re happy with both our service and the quality of our products, as well as the pricing. It’s always great to know our efforts are making a positive difference, and we really appreciate you taking the time to share your experience. If you need any further assistance at any point, please don't hesitate to get in touch
-Team Fusion5
Antwoord van Fusion5
Hi HDS,
Thank you for your feedback. We're very sorry to hear that you’ve experienced these issues. We’d like to help improve your experience—sometimes performance and battery can be affected by background apps or settings, and our team can guide you through troubleshooting steps to optimise both. If the issues persist, we can also assess your device to ensure it’s functioning correctly and provide any necessary support. Please contact us at eve@fusion5store.com, and we’ll work with you to get this resolved as quickly as possible.
We look forward to hearing from you soon
-Team Fusion5
Smooth performance and excellent features in a compact tablet
After using the Fusion5 10-inch Windows tablet for a few weeks, I’m genuinely impressed with what it offers at this price point. The Intel 13th Gen processor combined with 8GB of RAM makes multitasking effortless whether I’m running Office apps, browsing with multiple tabs open, or streaming videos in Full HD. The tablet handles everything without any noticeable lag, which is a huge step up from my previous device.
The 10-inch Full HD display is bright and crisp, perfect for both work and entertainment. Text is sharp and colors look vibrant, making it comfortable to use for extended periods. The touchscreen is highly responsive, supporting Windows 11 gestures smoothly, which adds to the overall fluid experience.
Storage is more than enough with 128GB onboard, and the option to add a microSD card means I don’t have to worry about running out of space anytime soon. I also appreciate the inclusion of a USB 3.0 port and micro HDMI output, which have made it easy to connect external devices like flash drives and my TV for presentations and streaming.
Battery life has exceeded my expectations it easily lasts a full workday with moderate use, and recharging is relatively quick. The dual cameras are decent quality and work well for video calls, which is great since I use this tablet for remote meetings.
Overall, this Fusion5 tablet feels like a versatile and affordable device that bridges the gap between portability and performance. Whether for work, school, or casual use, it delivers solid value without compromising on key features.
23 september 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Arthur,
Thank you so much for sharing such a thoughtful and detailed review! We’re really happy to hear that our tablet has been such a strong upgrade for you and that the performance, display quality, and responsive touchscreen are all delivering the smooth experience you were hoping for. It’s great to know the storage, connectivity options, and battery life are supporting your day-to-day tasks—whether it’s work, streaming, or remote meetings. We’re thrilled the tablet is proving to be a versatile and reliable companion for you, and we truly appreciate you taking the time to let us know about how well it’s working for your needs. If you ever need any assistance, we’re always here to help!
-Team Fusion5
Great cameras and bluetooth connectivity
I’m a fan of the dual cameras on this Fusion5 tablet. Both front and rear cameras take clear photos and work well for video calls. The Bluetooth 4.4 connectivity is stable and pairs easily with my wireless keyboard and headphones, making this a great all-around device for work and play.
23 september 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Rylan!
Thank you so much for sharing your feedback! We're really pleased to hear that you're enjoying the dual cameras and that they’re working well for both photos and video calls. It's great to know the Bluetooth pairing has been smooth and reliable—that definitely makes a big difference for everyday use. We're thrilled the tablet is serving you well for both work and downtime, and we're always here if you need anything!
-Team Fusion5
Much Better than my last tablet
My old tablet was slow and clunky, so the Fusion5 10-inch Windows tablet feels like a breath of fresh air. Love that it runs Windows it’s just easier for me to use. Installed Office and Zoom with no problems, and the battery lasts well. The only thing I’d improve is the speaker volume, but overall I’m very happy.
21 september 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Alexjandre,
Thank you so much for sharing your feedback! We’re delighted to hear that your new Fusion5 Windows tablet feels like a refreshing upgrade and that it’s running Office and Zoom smoothly for you. It’s great to know the battery life is meeting your needs as well. We appreciate your comment regarding the speaker volume—your input helps us continue improving our products. We're really glad to hear you're happy overall, and we're always here if you need anything!
-Team Fusion5
Versatile tablet that keeps up with my busy day
Multitasking has never been easier thanks to the Intel 13th Gen processor and 8GB RAM in this tablet. Running multiple apps at once is smooth and lag-free. The 10-inch Full HD screen delivers clear and vibrant visuals, ideal for both work and entertainment. The micro HDMI port is a fantastic feature for connecting to my TV, whether for presentations or streaming. Plus, the battery easily lasts through a full workday, and the lightweight design means I can take it anywhere without hassle.
10 september 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Shane,
Thank you for your feedback. We’re thrilled to hear that your Fusion5 tablet is delivering the smooth multitasking performance, vibrant visuals, and portability you were looking for. It’s great to know the processor, Full HD display, and versatile connectivity are enhancing both your productivity and entertainment experience. We truly appreciate your support and are delighted that your device is exceeding expectations
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Straightforward to set up and use!
Order was promptly delivered and straightforward to set up and start to use.
The laptop works well and has proved very easy to navigate and do what it was bought to do.
Thank you
12 september 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Sue,
Thank you for your feedback. We’re delighted to hear that your laptop was delivered promptly and that setup was quick and effortless. It’s great to know your device is performing well and meeting your expectations. We truly appreciate your support and are pleased that your Fusion5 experience has been such a positive one
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Still waiting for the case to arrive
Still waiting for the case to arrive. Once it does I can change my score.
1 oktober 2025
Antwoord van Fusion5
Hi Kelly,
Please accept our sincere apologies for the error with your order and the inconvenience caused by this unusual experience.
A prepaid returns label has now been issued, and once the return is processed, your replacement will be dispatched promptly, along with a complimentary gift as a gesture of goodwill for the disappointment caused.
We greatly appreciate your patience and understanding and are confident that the replacement will meet your expectations.
We look forward to resolving this for you as soon as possible
-Team Fusion5
Fast, portable, and versatile
Switched to this tablet after my old device started lagging and was pleasantly surprised. The Intel 13th Gen processor and 8GB RAM handle multitasking and streaming effortlessly. The 10 inch display is bright and sharp, making it easy to work on documents or watch videos. The battery lasts all day, which is perfect for my busy schedule. The USB 3.0 port and micro HDMI connection add versatility for presentations and media sharing. It’s a reliable and affordable Windows tablet that I’d recommend to anyone needing a solid device on the go.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Breck,
Thank you for your feedback. We’re delighted to hear that your Fusion5 tablet has exceeded your expectations, delivering smooth multitasking, vibrant visuals, and all-day battery life to support your busy schedule. It’s great to know that the USB 3.0 and micro HDMI connectivity are adding versatility for work and media sharing. We truly appreciate your recommendation and are pleased that our tablet is providing a reliable and high-value experience on the go
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Better than a laptop in many ways
Six months in, and I still love using fusion 5 10 inch window 11 tablet. I originally bought it as a lightweight backup to my laptop, but now it’s what I reach for first. It does everything I need: browsing, document editing, Zoom calls, and media playback, without any hassle.
The Intel processor and 8GB RAM handle multitasking with ease. I’ve even used it for light gaming and photo editing, and it performs better than expected. The full HD 10-inch screen is a joy to use crisp visuals and excellent color accuracy for the price.
I also love the multiple connectivity options. The USB and HDMI ports give it a real edge over many other tablets. It’s a device that blends portability with productivity in the best way. Honestly, I couldn’t be happier with this purchase.
29 september 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Franco,
Thank you for sharing your feedback. We’re thrilled to hear that your tablet has become an essential part of your daily routine, handling everything from multitasking and media playback to light gaming and photo editing with ease. It’s wonderful to know that you’re enjoying the vibrant Full HD display and the versatile connectivity options, which are designed to enhance both productivity and portability. We truly appreciate your comments, and are delighted that your tablet is exceeding expectations
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Was very happy with response & delivery!
Was able to order right away due to the quick response via email. Ordered & received in a very timely manner!
16 september 2025
Antwoord van Fusion5
Hi Cindy,
Thank you for your feedback. We’re delighted to hear that our prompt response and efficient ordering process made your experience seamless. It’s great to know that your order was received quickly, and we truly appreciate your support and trust in Fusion5
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
Decent display quality
Even budget models seem to have acceptable screen brightness and color. Users often say the display “looks better than I expected for this price”, especially for HD movies, school boards, etc.
14 september 2025
Review zonder uitnodiging
Antwoord van Fusion5
Hi Janie,
Thank you for your feedback. We’re delighted to hear that you’ve been impressed with the quality and overall value of our devices. At Fusion5, we are committed to delivering exceptional quality across all our devices. Even our more budget-friendly models are designed to provide vibrant, high-quality displays and an engaging viewing experience, whether for work, study, or entertainment. We truly appreciate your kind feedback and are thrilled to know our products are exceeding expectations.
If you ever need further assistance in the future, we're always here to help!
-Team Fusion5
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