Gaia Baby Reviews 

Great product and great customer service. Definitely recommend! I hoovered the while house and my baby fell asleep in the wrap whilst I was doing it

I should have got a 10% discount but I didn’t receive a code till after the sale had been confirmed.
I emailed the company and I received a phone call from Mark the next day. He couldn’t help me enough and promised I would get the 10% discount.
There was a glitch on the webpage and they were having a few problems but it was being looked into.
Sure enough he kept his word and within hours I received the discount.
It’s a pity there aren’t more company’s who make customer issues their priority.
I will definitely use them again.
Kind Regards
Mrs Karen Ellis.

Great customer service from Nikki, issue resolved quickly and she really went the extra mile. Made all the difference.
Thank you!
Chelsea & Chris :)

Item arrived in 2 days despite the website saying it will take 3 weeks. Good quality item and packed nicely.

Advised there would be delay on order but actually it arrived well before originally estimated. Such beautiful products, can’t wait to get our nursery ready and put them in place. Everything feels sturdy and well made. Great customer service from them too, proactive and helpful.

The cot bed arrived with a few areas where the paint coating was chipped, but the Gaia team responded to my feedback and worked with me to resolve the issue. Overall the cot bed looks nice and I especially like the rounded corners and matching dresser / changing table.

Definitely recommend this company
Great quality and delivery on time

Easy ordering after trying lots of different sites to order the same nursing chair.
Thank you.

We purchased the Gaia cots and changing unit for our twins. Everything about these products met or exceeded expectations. They facilitate every stage of the babies growth, look fantastic and are made of superb material. In addition to the quality of product, the customer service was outstanding - from product demo and delivery to support in putting the products together. My husband and I cannot recommend this product enough.

I love the brand, design of their furniture and bedding.
The reason why I didn't put 5 stars is because of the quality of the Serena Crib/Co-Sleep we received. I would say that design is great and very cute, but the manufacturing doesn't match the design unfortunately. Some holes in the wooden planks weren't aligned so we had to force the planks to align properly. There were also some red marks on the fabric for the co-sleep from cutting/sewing and it was dirty as well.
Gaia Baby was fast to reply (thank you so much Tanya!) and sent replacement for the fabric piece. We had to leave the co-sleep as it was because I was too close to my due date to rebuild it.
In the end, we are happy with our products (we bought the Room Set Serena Complete Sleep with Co-Sleep), but I would say that manufacturing quality can be improved! :-)

We bought the Gaia baby rocking chair. It's wonderful quality and was delivered really quickly! Super comfortable nursing chair! Would totally recommend!

Very good service, arrived quickly.
Chair good quality but I think a little expensive.

Where do I begin?
Ordered the bedside crib and cot in a full white finish. Arrived in a timely manner. However assembly was a total nightmare with screws etc not fitting properly or aligning. Cot was also damaged with scuff marks all over the place. With great difficulty assembled the cot as had no other choice as baby was due imminently.
Contacted Gaia (Karl) and after so many lengthy emails back and forth told us they will send out a new cot in a few months due to supply issues but meanwhile use the one we have for now.
Yes they sent out a new cot. In a CREAM colour! I had ordered white originally. But cream??!! Did not match any of the furniture at all.
After having wasted so much time with Karl originally, we just gave up.
As a new mum with the busy days and the long nights, I had spent more than enough time trying to get the issue resolved. But when it came in cream I just gave up all hope. Did not even have the energy any more to write back to them.
I feel absolutely disappointed. We spent so much and feel we have been cheated. It’s like they sent out a damaged product to replace a damaged product. They must be laughing!
Definitely do not reccommend this product to any family member or friend. Whoever does suggest the cot, tell them to not waste their time and money.
A person is better off buying a cheaper bedside crib and then a bigger cot when needed. Would still work out cheaper.

The cot itself, with it being raised, is hard for a person like me (around 5ft 4”) to put my baby in the cot as the cot bars are raised. Have to get on my toes and raise my baby up and above the rails and then put him down. Need to move the cot down now as baby is getting older. Dreading it as it will be even more difficult.

We actually brought another cot from Ikea for our second home in Dubai and it is sooo much better!! We much prefer it over this piece of rubbish.
It definitely was the worst purchase we made for our little boy. Never again.

Good product and customer service! Lots of parts for the crib but good size

I ordered a Serena Rocking & Nursing Chair in Oat at the beginning of March this year after seeing it a few times online and having it recommended it by a couple of friends. After a little over 1month since I ordered it, I contacted customer service requesting an update as payment had been taken on the order date but I had received no further updates since then, so I was naturally a little concerned as for me personally, this is not an insignificant purchase. I was emailed back within 24hrs by a brilliant member of the team - Tanya - who was extremely helpful from start to finish, and highly efficient with communicating with me.

Given the situation with the pandemic and the knock-on effects this had to the business re. shipping etc. there was an extended lead time on orders, including my chair. Tanya was open and honest with her explanation about all of this and kept me in the loop every step until the product was (very gratefully!) received.

Unfortunately there was damage to the condition of the outside of the package and the screws etc required to secure the chair together were scattered throughout the box from the journey, instead of being tidily stored in the bag provided. However it did not affect the product I had purchased. Tanya had informed me of this prior to sending it on to my home address and despite the bumpy start and delays I am delighted with the quality of the product, and the customer service I received.

Chair was sent so quickly, really impressed with the service

Delivery was very long and the sheet was open with mark and small whole.

Our 2-year-old daughter has been in her Serena complete sleep cot bed since turned 6 months and we have loved it from day 1.

Adjustable and adaptable to her growing development, we will be able to use her cot bed for the next 3 years.
We were drawn to the modern and stylish design.

When we enquired about a replacement cover, we spoke to 2 employees that were extremely helpful (Susan and Karl). We were pointed in the right direction and cared for along the way.

I can't recommend them highly enough.

excellent site, easy to order and navigate. Products are simply beautiful

Great company to deal with. We ordered the co-sleeper that turns into a cot. It's a lovely product. There was delays with delivery but Peter rang me to explain the situation and keep me updated. I couldn't ask for more. The product itself was easy to put together. Overall I was very impressed by the product and by the service.