GAIL's Bakery - Battersea Square Reviews 6

I visited the Battersea Square shop this morning and ordered a takeaway decaffeinated mocha. My order was repeated back to me so there was no miscommunication or misunderstanding. Unfortunately, after drinking it, and well after I’d left the area, I became aware I’d been given a regular caffeinated one instead. I’ve visited various other Gail’s shops and this mistake has never been made before. I have a severe intolerance to caffeine and I’ve been suffering for a few hours now. My symptoms will eventually pass later today and on the scale of things its not a major catastrophe but safe to say I won’t be going to Gail’s again as this is a pretty unpleasant experience for people like me who suffer with this intolerance.

Update: I have got in touch as requested and await your response.

GAIL’s Bakery Battersea Square, 31–32 Battersea Square, London SW11 3RA

I’m a daily customer at Gail’s, but it was my first visit to the Battersea Square branch — and unfortunately, it was very disappointing. Around 9:30 a.m., with only one other customer there, I still waited quite a while for my coffee. When it was finally ready, the barista placed it on an unstable metallic shelf instead of directly on the counter.

As I reached for it, I lightly touched the shelf, and the shake caused the hot coffee to spill on my hands. I asked for help, but the barista took her time while I stood there with coffee-covered hands, dripping on my brand-new shoes. No apology, no offer to top up or replace the drink.

One of the worst service experiences I’ve had. Won’t return to this branch.

I purchased a cinnamon pastry today and it was inedible because it was burnt and hard.

I’m addition to the above, I raised a complaint last year about one of their staff who was rude… they have the details of the incident, and I didn’t receive a response.

Well, I’ve sent them an email just now and it will be interesting to see if they respond. It’s a shame I’ve had to resort to social media to try and get them to respond.

We love Gail's cakes and buns as a family and most of the time shops on Kings Road near us and on Battersea Square have polite staff but today I was amazed at how hard the young white female staff tried to avoid serving me after letting me wait in a short queue. She even let an elderly white English lady jump the queue of two people (a white gentleman and me) so easily. I am a Japanese living in London for 35 years. Over the years I have experienced obvious racism against the Asian but this was one of the first ones in Gail's.
I became totally invisible to her as she avoided any eye contact and I could feel she was happy to serve others by deliberately letting the other English customer jump the queue and spent lots of time chatting with another white customer. I didn't look muddling about my order as I knew what to buy before I entered the shop. I left the shop empty-handed. I am not so bothered by racism after 35 years in London but this experience was a shock since she is such a young person. A shame.

Issue with collecting stamp at battersea. On 27/12 I asked the male staff to check my purchase had been updated on the app he said it updates in 20 mins but it didn’t log my Mocha I bought.

I have just walked out of Gail's on Battersea square where I would consider myself a regular. I like there products and have a number of favourites. It may be over priced but generally very tasty with pleasant service.

However, I ordered a Pastrami Bagel and a cut of tea and asked to have the Bagal cup in half. Half to eat now and half to go. I am unwell and am struggling to eat after two weeks in hospital.

I was told it is not possible to cut a sandwich in half. I complained. After speaking to three different staff members who knows if one was a manager. It was absolutely not possible to cut my Bagel. What is wrong with the world today. I am a restauranteur is this beyond their realm of guest service at 15.30Pm and only three other seated guests.

I am flabbergasted. I will not return. I would love for somebody at head office to explain. Regards Paul