GAIL's Bakery - Billericay Reviews 3

Gail’s Billericay the worst branch I have ever been in. Floors, tables and toilets dirty. The staff are idle and the seating area freezing cold, Air Con on continually with the door open!! It’s October and they seem oblivious. I won’t be going there again.

I had an absolutely fantastic experience. The food was delicious. The staff were amazingly friendly and welcoming, making the entire visit even more enjoyable. A special mention goes to the lovely lady who recommended downloading the app to get a free drink – such a thoughtful touch! I am certainly coming again and highly recommend Gail’s to anyone looking for great food and excellent service.
P.S. I visited previously it was lovely girl called Amy working there. Very helpful 👍

Aside from the member of staff getting our order wrong: only asked for poached eggs to be shared and got twice the amount, the food was vastly overpriced and bland. Clearly prepared from frozen, the poached eggs were hard, the dip irrelevant and the sour dough toast, indifferent. The pot of tea, complete with one spoonful of loose tea, was weak and quickly went cold. When we complained that the poached eggs were hard, the explanation was the oven: apparently, the staff were getting to grips with the oven that was difficult to use and did not give the right results. Maybe staff should have given a warning along the lines of: “Please don’t expect your overpriced breakfast to be your liking as we don’t know how to use the oven.” No mention of an apology, just another workman blaming their tools. Cheaper to eat in Harrods. Will not be going back to Gail’s.