GAIL's Bakery - Brighton Reviews 12

Absolutely amazing staff so very welcoming and friendly great atmosphere and the food is delicious

I’ve visited many places in Brighton as I enjoy takeaway food and eating outside, but I wanted to share my experience at Gales Bakery in Brighton. The food was absolutely delicious, and the overall atmosphere was very welcoming.
Tommy, Andrew, Attila, and the rest of the team are consistently friendly and helpful, always greeting customers with a smile and Their positive attitude really stands out .It’s a lovely place with excellent service, and I would highly recommend it to anyone visiting the area.

I use gales bakery on a regular basis on my way to work and I absolutely love all the staff they are very helpful and always have a big smile on their face which makes my day easier

Ridiculously overpriced,
Slightly condescending pompous service

We Placed an order and then told that they don’t accept cash. My son who is disabled cannot use payment cards due to his disability’s understanding contactless and unable to read the amount charged. He can only use cash. He wanted to treat me to afternoon tea. We ended up going to Costa’s.

The staff were simply lovely and the pastries were fantastic.

I go into this branch most days and artiila the guy in there is so friendly helpful and always has a smile he is very professional 10 out of 10 for customer service

I don’t mind expensive if you are getting value for money.
When you have multiple staff behind the counter twiddling their thumbs but are unable to deliver a £4 plus coffee to the table but rather insist the customer waits for it at the end of the counter while their table gets taken by someone else is bad service.
When I politely expressed my dismay with this situation with the bloke taking my order I was met with laughter so I cancelled and took my business to one of the many other coffee options in Seven Dials.

Worked here for 6 months when I moved to Brighton and Hove.

I was immediately demoted from Barista to a Team Member within 2 weeks, due to there being 'too many baristas'. I was told this was my only option other than being fired. This took my hourly wage from 11 to 10 an hour which was very disheartening. I was then told to move to a different Gail's location for '6 weeks' (ended up being 6 months) as they didn't have enough staff in that particular branch, no explanation or communication as to when I was going back to the original Gail's that I applied to, which I only applied for because it was around the corner from my house, meaning I now have to travel 45 minutes to work instead of 10. After months of being asked to make coffees all day for customers because we were always busy while also doing the Team Member jobs, I asked my manager to be recommended for a promotion back to my starting hourly wage, as I was doing all the work that a barista does and more. After I was told no, I put my notice in.

Be very careful with exploitive places such as Gail's.

Another of an increasing number of businesses that illegally refuse to accept cash money. 7 Dials, Brighton.

Is part of the recruitment process that you have to be rude, unfriendly and arrogant? So many people would kill for a job in this day and age and you employ people like this. ( Gails Brighton and Seven Dials )