GAIL's Bakery - Kennington Reviews 3

TrustScore 3.5 uit 5

3,7

18 Kennington Road, SE1 7BL London, GB


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Bedrijfsgegevens

  1. Bakkerij
  2. Brunchrestaurant
  3. Café
  4. Catering
  5. Koffiebar
  6. Maaltijdbezorging

Geschreven door het bedrijf

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contactgegevens

  • 18 Kennington Road, SE1 7BL, London, Verenigd Koninkrijk

  • 2038488165

3,7

Gemiddeld

TrustScore 3.5 uit 5

3 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 59% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

I’d like to give a huge shout out to…Lucas

I’d like to give a huge shout out to Lucas for his outstanding customer service at the Kennington Park Road) location. I walked in, it was clear that Lucas goes above and beyond the usual level of service you’d expect.

He wasn’t just serving customers quickly and efficiently he was also helping his colleagues, managing the till, keeping customers informed about their orders, and even jumping in to help make coffees and assist in the kitchen when needed. His communication with customers was friendly and professional, making everyone feel welcome and valued. I come in to this store regularly and always have to wait longer than today. This is the first time I’ve met him and felt the difference.

It’s rare to see someone so dedicated and proactive. Lucas’s professionalism and teamwork really stood out, and it made my experience exceptional. You can tell he takes pride in his work and genuinely cares about providing top-quality service.

10 november 2025
Review zonder uitnodiging
Logo GAIL's Bakery - Kennington

Antwoord van GAIL's Bakery - Kennington

Hello Fouad, thank you for the positive feedback, the team will be thrilled. We are happy to hear you had a great experience and are genuinely grateful for your kind words.

Beoordeeld met 2 van de 5 sterren

Just too expensive but really lovely…

Just too expensive but really lovely products
More plant based food would be welcome

21 januari 2025
Review zonder uitnodiging
Logo GAIL's Bakery - Kennington

Antwoord van GAIL's Bakery - Kennington

Hello Mark, thank you for taking the time to share your feedback and suggestion.
We always try to price our food and coffee fairly, with accordance to the
high-quality ingredients we use and the craftmanship of our bakers and baristas.
If of interest, you can find a little more about us here:
https://youtu.be/6OoB6x4u_JI?si=N3oHd4TB9LVC6nye
[https://youtu.be/6OoB6x4u_JI?si=N3oHd4TB9LVC6nye]. We hope this gives you some
insight into what we are trying to do here at GAIL’s. 

Beoordeeld met 1 van de 5 sterren

Staff gets angry

Did not think that pointing out that their staff had wrongly billed me for two items as a take away would cause him (the staff) to get so ANGRY by pushing the till and everything else on the counter (from where the till was to where you pick the coffee from) causing such commotion. Cutlery and coffee cups were all over the place and floor.
It was a simple query and polite ask on why he charged me for 2 items that were takeaways together on the sit in bill.
His answer was : The system only recognizes that these 2 items also as sit in. Surely, he should remember that they were NOT sit in items. I then said, simply refund me the full value of £7.40 and then I would happily pay the take away price of £6.30
He was slowly getting annoyed and agitated by this time and still not resolved the matter. His manager came by and asked if everything was ok.
I explained to her what I had requested, it was then he suddenly threw his tantrum and stormed out of the store.
The manager simply gave me another refund for which I do not understand why. She then proceeded to clean the mess up leaving my husband and I totally confused and proceeded to eat and drink what we had ordered. Before doing that, another member of staff told my husband "Just don't make matter worse!". How dare she say that when we were NOT the ones causing the commotion.
After finishing our meal, I only managed to get the Manager's attention for a paper bag to take our items home.
1. We were most upset that for something so simple and within our rights, this member of staff would throw such a tantrum.
2. The manager thought it was more important to start cleaning the mess up (she had about 3 other members of staff to do so) than to attend to us.
3. A member of staff telling my husband to NOT make matters worse!? You kidding me?
4. The manager only managed to grovel and apologize after asking for a paper bag.
5. Leaving the store we saw that staff at a corner of the road, we avoided him, unsure what he might do next.

We reported this to customer service who unfortunately ONLY said they were sorry and the usual generic answers you would get as there was NO mention as to where the incident happened OR if the manager reported this incident as she assured us she would. To add insult to injury, they gave us £10 e voucher which to be honest would NOT cover for much with the exuberant prices for their products.
One thing is for sure, no more Gail's for us. Many other places to eat where they care for their customers.
This incident has left me anxious and questioning, where does my right lie if only asking and pointing out (POLITELY) for what was rightfully mine, that a member of staff would start showing his/her temper or even hurt someone?

11 december 2023
Review zonder uitnodiging
Logo GAIL's Bakery - Kennington

Antwoord van GAIL's Bakery - Kennington

Hello, thank you for taking the time to share your feedback, although we are very sorry you were left disappointed with our response. We can assure you we have shared your comments with the team so we can do better in future. We hope to welcome you back to one of our bakeries soon.

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