After a previous poor experience with the ‘Too good to go’ bag and a rude staff member in the Putney store I haven’t visited in some time. As an Orthodox Christmas treat I thought I’d try again. Big m... Toon meer
Bedrijf heeft geantwoord
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Piutney store is cold, uncomfortable and cramped. Stale bread, broken coffee machine and poor quality pastries. All served at exorbitant prices.
Bedrijf heeft geantwoord
It was a quiet afternoon so looked as if closing. I asked the female member of staff if the shop was open. No reply or greeting. Very glum face; no smiles. Rather off putting to say the least. In... Toon meer
Bedrijf heeft geantwoord
Gail’s bakery Putney. Horrible, I repeat, horrible, sausage rolls that can’t be warmed up, seats that make your back ache, tea where you can see the bottom of the cup, almost, it’s so weak. A complet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contactgegevens
5 Lacy Road, SW15 1NH, London, Verenigd Koninkrijk
- 2087803127
2,5
Slecht
6 reviews
Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Poor value - no bread in bag despite loaves on shelf in shop at closing time
After a previous poor experience with the ‘Too good to go’ bag and a rude staff member in the Putney store I haven’t visited in some time. As an Orthodox Christmas treat I thought I’d try again. Big mistake! There was no bread in the £7.50 bag despite there being several loaves on the shelf just before closing time. This was despite the website offer stating the bag normally comprises 70% bread. I asked the staff member if I could swap as I’d really hoped for bread but she was unhelpful. I can only imagine she wanted it for herself. I’m done with Gail’s, its surly staff and over priced offer. Looking online I now see I’m not the only person disappointed with the poor value offer.
7 januari 2026
Review zonder uitnodiging
Antwoord van GAIL's Bakery - Putney
Hello there, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Piutney store is cold
Piutney store is cold, uncomfortable and cramped. Stale bread, broken coffee machine and poor quality pastries. All served at exorbitant prices.
23 december 2025
Review zonder uitnodiging
Antwoord van GAIL's Bakery - Putney
Hello Mike, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Putney
It was a quiet afternoon so looked as if closing. I asked the female member of staff if the shop was open. No reply or greeting. Very glum face; no smiles. Rather off putting to say the least. In France where we live personnel are trained to greet customers.
Only upside is dogs are allowed but no water bowl was offered
16 augustus 2025
Review zonder uitnodiging
Antwoord van GAIL's Bakery - Putney
Hi Vanessa, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
https://gailsbread.co.uk/order/
Gail’s bakery Putney
Gail’s bakery Putney. Horrible, I repeat, horrible, sausage rolls that can’t be warmed up, seats that make your back ache, tea where you can see the bottom of the cup, almost, it’s so weak. A complete waste of money. Don’t bother
7 augustus 2025
Review zonder uitnodiging
Antwoord van GAIL's Bakery - Putney
Hello there, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
https://gailsbread.co.uk/order/
Putney Branch need to employ…
Putney Branch need to employ professional and kind staff. Not treating customer with poor professionalism. Staff member instead of helping customer, treating customer with zero respect and looking at them as customer is dumb. Plus not giving the right items to customer and providing cold hot drink when annoyed.
18 maart 2025
Review zonder uitnodiging
Antwoord van GAIL's Bakery - Putney
Hello Kayan, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
What is the point of click and collect
What is the point of click and collect?
Ordered a loaf of bread late this morning and put a collect time of 1.20pm which was accepted. Turned up on time only to be told that they didn’t have the loaf I ordered!! What a waste of time. To add insult to injury they said they had tried to call me. No missed calls on my phone of course. How is click and collect different from just turning up as a usual customer
13 april 2024
Review zonder uitnodiging
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