Gallery CandlesReviews 

63
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I bought (as part of my son’s 40th birthday presents) the Gingko Crystal Ball lamp (cyclist - he is a cyclist). The crystal light came in excellent, appropriately protective packaging (around th... Toon meer

Beoordeeld met 5 van de 5 sterren

Great company whom we have ordered from once before. We love the Gingko products and Gallery Candles carries all their products and at excellent prices as well compared to other places online. Easy pu... Toon meer

Beoordeeld met 5 van de 5 sterren

I fell in love with Gingko products and wanted to buy some lights. Gallery Candles were the best price and the buying process was easy. There was a problem with delivery - totally the couriers fault... Toon meer

Beoordeeld met 4 van de 5 sterren

Product was a for a gift and impressed. The online process matched our expectations. However, despite clear delivery and drop off instructions (& phone number) it was delivered to the wrong home! We... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cadeauwinkel

Geschreven door het bedrijf

At Gallery Candles, we present a range of sustainable fragrances and lighting from trusted UK manufacturers. We sell only products we would use ourselves and are happy to offer free advise to help you pick the right product. Our founder Kimberley was born profoundly deaf and started Gallery Candles after being unable to continue working when masks were introduced in the pandemic making lip reading impossible. Gallery Candles has become very successful, we appreciate every purchase and look forward to meeting many of you at our local events and popup shops. From floating lights, to practical ambient lighting and beautifully fragranced candles and wax melts, at Gallery Candles, we have something for everyone. We package our products in either recycled or sustainable packaging and all our products are made from sustainable materials.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

63 reviews

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4,8

Alle reviews

(63)

4 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Outstanding customer service…

Outstanding customer service (professional, kind and attentive). An incredibly refreshing experience, as this is (sadly) quite rare these days! I would buy anything from this shop based purely on the experience I had with Rob.

13 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Book Light

I placed an order on 10th December for a ‘Light Book’
I added a note to ask to receive by 16th December. I received the next day.
Great communication, great service.
Thank you

10 december 2022
Beoordeeld met 5 van de 5 sterren

Gallery who??

I had never heard of Gallery Candles but I’ll remember them now. The clock I wanted for my wife’s Christmas stocking was so much cheaper than any other website (£40 cheaper than Wayfair!). It was also delivered fast and free. Excellent work.

23 november 2022
Logo Gallery Candles

Antwoord van Gallery Candles

Hi Nathan, Thank you for your review. We try to offer value for money and feel there is no need to take advantage of customers by inflating prices when there are stock shortage. I hope your wife enjoys her clock and remember were here to help if you need any assistance.

Beoordeeld met 5 van de 5 sterren

Great company to do business with

Great company to do business with. I ordered a Candle Brand Flower Diffuser - Peony and Rose as a gift for my daughter in law. I realised that I had ordered the wrong scent and telephoned the company. I spoke to a gentleman who immediately replaced my order with the correct Eucalyptus and Lemon scent. It was no trouble. A personal customer service for once instead of a series of robotic messages. Thank you so much.

29 november 2022
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Antwoord van Gallery Candles

Hi Glenda, Thank you so much for your review, I remember your call and I know how frustrating it can be when your unable to speak to a real person. We try to deliver a personal service and love speaking to our customers either over the phone or at our many popup stores.
We have a large range of fragrances and your welcome to get in touch if you need any advise on what to choose, we also have a range of wax mini melts which can be a great way to find the frangances you like.
I hope your daugher in law enjoys her diffuser and let her know we can order refills once this one runs out.

Thanks again
Gallery Candles

Beoordeeld met 5 van de 5 sterren

Great experience

The lamp that I ordered was considerably cheaper here than anywhere else. Delivery was free and it came within a couple of days. Overall I am very pleased with my experience of shopping here and would definitely do so again.

29 juli 2022
Beoordeeld met 5 van de 5 sterren

Placed order online and really…

Placed order online and really appreciated the follow up call checking delivery address and suggestion that they check colour matching before despatch. Quality product delivered quickly.

22 juli 2022
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Antwoord van Gallery Candles

Hi Paul
Thank you so much for your review, we really appreciate you taking the time to review our service.
We hope you enjoy the Baton Lights, they are one of our most popular lines and remember, we are always here if you need any help with your product or with future purchases.

Kind Regards

Gallery Candles

Beoordeeld met 5 van de 5 sterren

Item received in quick time and as…

Item received in quick time and as expected.

9 juli 2022
Logo Gallery Candles

Antwoord van Gallery Candles

Hi David,
Thank you for taking the time to post a review.
Please let us know if there is anything you need from us now or in th future and we will do our best to assist you.

Kind Regards

Gallery Candles

Beoordeeld met 4 van de 5 sterren

“alls well that ends well”

Product was a for a gift and impressed. The online process matched our expectations. However, despite clear delivery and drop off instructions (& phone number) it was delivered to the wrong home!
We rescued it and “alls well that ends well”, but why offer delivery option instructions if they’re ignored?

29 juni 2022
Logo Gallery Candles

Antwoord van Gallery Candles

Dear Peter
Thank you for your review of our service. I'm sorry to hear your parcel was not delivered to the correct location. Having spoken to Evri, it seems there is a limit of 32 characters for the delivery instructions. Since your requirements were quite specific, we added the remainder to another field but it appears the drivers do not always look at this.
Following your review, we will manually attach additional instructions to the packages if require.
Thank you for bringing this to our attention.
I hope you enjoy your purchase and we hope to hear from you again in the future.

Kind regards

Kym

Beoordeeld met 5 van de 5 sterren

Top notch service.

Ordered the item I wanted. Gallery Candles took the time to phone me in person to make sure the item was correctly suited and that I understood the finer details about it.

Item arrived fast and was well packaged.

21 juni 2022
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Antwoord van Gallery Candles

Hi James, Thank you for your kind comments. It's good to know you are happy with your purchase and were always happy to offer advice and assistance with any future purchases.

Thanks again
Kym
Gallery Candles

Beoordeeld met 5 van de 5 sterren

Excellent customer care. Great products.

Excellent customer care when I had a problem.
Responded very quickly to my query and resolved it. Product I purchased was excellent too.

21 juni 2022
Logo Gallery Candles

Antwoord van Gallery Candles

Hi Phillippa
Thank you for the positive review, we know what it's like to be left waiting when you have a problem or question so we always try our hardest to answer any questions as quickly as possible.
We look forward to hearing from you again soon

Kind Regards

Kym
Gallery Candles

Beoordeeld met 5 van de 5 sterren

Fantastic products and great service

Fantastic products which would be hard to find on the high street. Needed customer services to return and replace something I bought. Communication/follow-up etc could not be faulted in anyway. Great site to buy from.

21 juni 2022
Logo Gallery Candles

Antwoord van Gallery Candles

Thank you for taking the time to post a review. With most products being made from natural materials, they are as unique as the trees from which they are made so we're always happy to send over pictures of the items we have in stock to choose from.

Thanks again

Kym
Gallery Candles

Beoordeeld met 5 van de 5 sterren

Very quick processing and delivery of…

Very quick processing and delivery of item! Thank you!

20 juni 2022
Logo Gallery Candles

Antwoord van Gallery Candles

Thank you for the positive feedback, we can't take all the credit though as it's the hard working drivers at Evri who make this possible by driving in all weathers getting parcels to our customers.

Kind Regards

Kym
Gallery Candles

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