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Beoordeeld met 5 van de 5 sterren

Made an error ordering the wrong quantity, but the team at Gamers@Hart responded to my email quickly and resolved it without any hassle. Delivery arrived within the advertised 48 hours and the item wa... Toon meer

Beoordeeld met 4 van de 5 sterren

Great customer service, very rapid post and well packaged too. I will be buying again from Gamersathart! Thanks Peter & Jeni

Beoordeeld met 5 van de 5 sterren

packed very safely and arrived so quickly! prices were reasonable too! will continue to order from here when my sleeves run out :)

Beoordeeld met 5 van de 5 sterren

A complete misunderstanding on my part when placing an order. Peter, who I’m assuming is the manager, sorted it out brilliantly and aired his frustrations in an ordered and well versed manner. C... Toon meer

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4,7

Uitstekend

TrustScore 4.5 uit 5

227 reviews

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Beoordeeld met 5 van de 5 sterren

Customer service ⭐️⭐️⭐️⭐️⭐️

Made an error ordering the wrong quantity, but the team at Gamers@Hart responded to my email quickly and resolved it without any hassle. Delivery arrived within the advertised 48 hours and the item was well packaged. Good experience with a small UK business that clearly takes customer service seriously. Would buy from them again.

6 mei 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great customer service

Great customer service, very rapid post and well packaged too. I will be buying again from Gamersathart!
Thanks Peter & Jeni

6 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delivery was so fast!

Delivery was so fast don't think i finished paying yet! But in all seriousness great service, and will definitely buy from them again 👍🏾

14 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional service all round.

Exceptional. Ordered for the first time yesterday and the game has already arrived less than 24 hours later (free delivery) and very well packed. An excellent go to from now on and really puts the bigger retailers to shame. Thanks team!

31 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

I had never heard of Gamers@Hart before, and only came across them when I was trying to find somewhere that had the Tau Twin Lance in stock, and used Google's "shopping" search. They did have it, at a great price, and it was delivered in under 24h for free. Excellent service - I don't usually bother with reviews but really can't fault them.

26 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love'em

Great at many things but the 2 things that I like best is (1) Their preorder system.
(2) Social engagement
Love'em

5 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible Attitude from Peter

Their customer service, in particular, Peter, is appalling.
I inadvertently ordered an incorrect item (don't really know these products, it was intended as a gift).
I notified them within five minutes to cancel. This was ignored and they processed and dispatched anyway.
I then got lengthy emails from the incredibly rude Peter, who was accusing me of using bots to make purchases (I have no idea how to do so), and basically got told off by him like I was done kind of child.
I was then told I'd have to pay additional fees plus postage as apparently it costs them to reply to an email.
Their attitude toward cancellations is disgusting.

2 maart 2026
Review zonder uitnodiging
Logo Gamersathart

Antwoord van Gamersathart

Thank you for your review - it's helpful for people to know that we take the current issues around people ordering, then rapidly cancelling orders, for certain card games seriously.

As we shared in our emails, this is because we have bank charges twice - once when you buy, once when we refund. For almost every item in our webstore this isn't an issue. But for Pokemon, and select other card games, this can run into hundreds of pounds per month.

As we shared in the emails, this isn't just because of bots, but people not taking due care and attention when ordering.

We do have warnings, like this one, right next to the button when ordering an Ascended Heroes ETB:

PLEASE NOTE: If you cancel this item after we have charged your card, you will incur a 5% fee to cover bank charges. This is due to a very large number of customers asking for refunds on Pokemon products. For preorder products, you can cancel your preorder just by logging into your account if you change your mind before we charge you (about 7 days before release).

I would note that the 5% fee is to cover bank charges, and we don't add any extra administrative charges.

For any onlookers, it's important we share honestly that if you are a customer acting in good faith, we're delighted you're ordering with us. However we are not ashamed of taking action against people who do not use the site appropriately and seek to gain an unfair advantage when buying Pokemon.

Beoordeeld met 5 van de 5 sterren

Highly recommended

Accessory sets arrived in perfect condition. Well packed with packing peanuts. Incredibly fast shipping!
Thank you to Peter and Jeni :)

7 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Small Business

Ordered two Dragon Shield Landfall Series sleeves and they arrived the next day. Not only were they cheaper than the previous ones I had purchased from another store, they were packed immaculately, and the free next day delivery on orders above £20 really surprised me. Definitely ordering all of my future MTG items from this fantastic small business!

31 januari 2026
Review zonder uitnodiging

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