ganzitos.com Reviews 19

Bought a pair of shoes for $275. Didn’t like the fit or how they looked in person — honestly, they felt cheap.

Now to return them, they’re charging me a $47 fee and only refunding $220 instead of the full amount. So I’m basically paying $92 just to return a pair of shoes.

That’s not a return policy — that’s a penalty.

El proceso de devolución no me parece adecuado, entiendo que la empresa debe faciliar opciones a sus clientes, previa negociaciòn con proveedores.
En mi caso, al tener que gestionarlo yo, me costò 15€ el envìo, lamentablemente, no volverè a comprar online.

El proceso de devolución fue rápido y fácil, indicaciones sencillas de seguir. Además te mantienen informado en todo momento del estado de dicha devolución.

La experiencia ha sido estupenda, el envió por parte de Ganzitos ha sido super rápido de un día para otro y el proceso de devolución fue excelente por el mismo motivo, he quedado encantada.

I.ordered.ballerines 1 month ago, 11th of march, and still waiting for the shoes. The customer support is a disaster! No.proactive communication. I need to send an email every week to get slow answer, always the same : sorry we are waiting for the delivery....
Now I'm.waiting for a refund, I'm exhausted, satisfaction is a 0 level but the price is not 0 so far. Big big gap beetween the advertising push et the reality of the customer.service !

Toller Service, tolles Produkt, die Schuhe waren leider zu klein, doch die Rücksendung und Kommunikation hat verlässlich geklappt! Danke Ganzitos!

I was hesitant about buying shoes online, but was looking for some shoes for a wedding, and found these velvet shoes with a block heel. I ordered the size I usually take - 37 - and they are perfect. Beautifully made and super comfortable.

Chaussures reçues hier. Finitions de Très mauvaise qualité et non conforme à ce qui est avancé sur le site... Hors de prix pour un produit inconfortable de surcroît qui m'a blessée au sang au bout de 10 minutes portées. Réponse apportée: "Nous n'avons pas eu ce genre de retour"... Bref ne vous faites pas avoir. A fuir!

Primero, los zapatos son preciosos con una piel suave que parecen guantes. Compré una talla y un modelo que no me quedaban bien y entonces hice un cambio. El proceso, desde comprar, recibir, devolver y volver a recibir el cambio ha durado solo 3 días. Yo nunca había visto nada igual en eficiencia y rapidez. Y facil! Una maravilla. Recomiendo todo ☺️👍

Plainly mafia style business.
Sizing is a joke. Before I bought shoes I have checked the returns policy. It says the refund will be via same method as the payment was made. Returns from UK cost 20 Euro. I have completed the return registration. They want to charge me £43.66 for return and take it off the refunded amount - however somehow the website prompts me pay the £43.66 on top of what I have paid. This is not all. They want to give me the remaining amount as a GIFT CARD!!! There was no other option to select. This is a THEFT/ SCAM SCHEME. Do not fall for it. I just lost £100.

Buenisima experiencia, productos de calidad estupenda, diseños especiales, trato perfecto y sobre todo producción en España, muy contenta.

Absolute con. Shoes arrived beautifully packaged and promptly. But they come up small so I tried to return them or even exchange. APPALLED to find I could do neither and was offered a gift card of half the price i'd paid as the return postage was £43! Instagram lulled me into buying them and never again. This is obviously how them make their money. Con artist.

Los zapatos son muy bonitos y de calidad.
La atención al cliente fenomenal.

Son grandes profesionales y calidad incomparable

Beware AU customers. You’ll be charged 50 EUROS in the event you need to return an item. In addition, the returns portal didn’t work correctly.

The leather quality is good but the T bar on the shoes I bought was loose and looks bad. Given the returns policy, it’s too risky and I won’t be shopping there again.

Como aspecto positivo destaco que los zapatos son bonitos, con un buen diseño.
Como negativo destaco que no son tan cómodos. Como decían que el primer cambio era gratuito confié y pensé en pedir otros más grandes, pero no es gratuito, tienes que pagar los gastos de devolución. Como me gustaban aún así pedí una talla más, que al final resultó demasiado grande, y me he quedado con los primeros; los he llevado a un zapatero para que los ensanche por delante, pues son muy estrechos aún siendo mi talla. Una vez han pasado por el zapatero ya me los puedo poner.

I bought 2 pairs of shoes from them within the European Union... so I felt safe in that the shipping would not be expensive. I was also able to return easily but as I did not test the return process, I likely did not run into the issues other people did.

I bought it with the intention of buying it and NOT returning it, although I would have, to recuperate even only half of my money, if it was really bad.

I bought 2 pairs to get free shipping, and I followed their directions VERY carefully. I am a US size 7 and I typically take a EU 37 in shoes (or so I thought), but when I checked the chart, it is EU 37.5, and the site said to round up 0.5 so I took a EU 38 and the sizing was perfection.

I am EXTREMELY happy with the shoes. Say what you want about their crappy return process, but their shoes were perfectly made, leather was very high quality, it was packaged so perfectly with even the detail of a plastic sticker on the bottom of the sole so that you don't ruin it when you wear it around the house on flat ground or carpet to try it out before keeping it.

I took their Ana Mink Canada shoes, these square toed ballet flat things, which will be perfect for autumn, and their sold-out-before-any-sale Vega Vidre Fuchsia sequin shoes which are the most beautiful shoes I have ever worn to date. (Difficult to keep clean though (the sequins are wild), so keep that in mind.)

The leather as I said, is very well made, sturdy and soft but not too soft, and the sizing was spot on.

I will 100% order again from them but have not found any other styles I like. I will just keep an eye on them as they add new things.

Say drop off in 5 days but return label can take 2-3 days to process. BTW, they charged $45 for the return from the US--not reduced from the return amount but they make you pay before you send it !!!

Not worth it at all... I feel I was misled

Me han cobrado 18euros por la devolución! Cuando leí que los costes de devolución corren a cargo del comprador, no me esperaba esto!

A mayores, la logística de la empresa es un desastre. Me enviaron un email para recoger los zapatos en un punto de recogida (diferente al que yo solicité) y resultó que el paquete estaba en una oficina de correos (a 10 minutos en taxi)

Los zapatos en si, son monos. A mi me resultan incómodos. Calidad/precio regular.