Gardenersworld Reviews 

As an amateur gardener my mag sub has been really helpful when learning what to do when in the garden.

It’s broadening my gardening experience and helping me to get the most from a much smaller space than I have been used to
Plus it’s an interesting read every month covering aspects of gardening I would never have considered

I really like the magazine and the 2 for 1 offer is always a delight and saves me money

You missed sending me the July issue.

The best gardening magazine for advice and ideas on all aspects of gardening.
Arrives on time each month, through the post and helpful advice on-line too.

Impossible to cancel don't subscribe
25 minutes web and chat Nowhere. Easier just cancel the bank
Watch for fraud offer 20 per year doesn't exist

I've had a terrible time talking to their customer service team via chat. They do not read what is stated to be the issue and repeatedly send the same messages, which is obviously very frustrating!

The advisor actually left the chat, after I pointed out that what they suggested was not fixing the problem.

I love the magazine but I'm struggling with managing the subscription online and the customer service has left me close to tears with frustration.

Would give NO stars if I could!! Appalling customer service (if you can even call it that!) Mix up with a gift subscription which I had to cancel on 31 December. Bank details were provided on 6 Jan (acknowledged by them on 7 Jan) and was promised a full refund within 7-10 working days. Still nothing received (10 Feb)!! Have now called them three times and was told this was being escalated to a manager (after being told the refund was processed on 7 Jan but not being able to tell me what account it was paid to - it certainly wasn't MY account!!) Just about to start a claim through small claims court as I am so fed up with being fobbed off! DO NOT TAKE OUT SUBSCRIPTION WITH THIS COMPANY!!!

Avoid! Appalling service. Paid for six magazines and only received five. Subscription then didn’t automatically renew. Telephoned Gardeners World customer services (located overseas by the sound of it) and they couldn’t have cared less! Shame.

PS Have just received a reply from Gardeners World FOUR months after I posted my review. Just about sums them up!!!!

I had a very troubling experience with Immediate Media Company Limited (the subscription administrator for BBC Gardeners’ World magazine). They charged my credit card more than once and refund timings were unclear and inconsistent, causing confusion and financial inconvenience. Their billing practices felt misleading — charging a renewal only to refund days later — which resulted in having to cancel and destroy my credit card to prevent further unauthorised charges.
Despite multiple attempts to get clarity from customer service, the communication was slow and left me unsure whether refunds were processed correctly. The lack of transparency and apparent billing errors caused unnecessary stress and disruption.
I strongly warn others to be cautious when subscribing with this company — make sure you monitor your statements closely, and be aware their subscription system and refund handling appear to have significant issues.

I experienced poor customer service. After I reported several broken links, they blocked my account and cancelled my deliveries. However, they failed to cancel the direct debit or issue a refund for the magazines I had paid for.