الموقع تمام ماعلي شي بس الشنطة كانت في عيوب لم توضح بالصور ولا يوجد تفاصيل والمشكلة ان المندوبة الي تتواصل معاي كانت ماتتكلم الا باللغة الانجليزية ولم احصل على مرادي والامور المتعلقة بمواصفات الشن... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My experience of my first purchase was amazing. The store assistant was quick to respond sent me photos and videos of the bag I bought. I love the fact that they have different monthly instalments pla... Toon meer
Bedrijf heeft geantwoord
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... Toon meer
Website was easy to navigate through. My purchase went through and arrived in a timely manner. I asked a few questions via instagram messages and received replies within minutes. I am really happy wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
Contactgegevens
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, Verenigde Arabische Emiraten
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
Perfect service and fast delivery
27 december 2019
Review zonder uitnodiging
No one was able to reply to me when I…
No one was able to reply to me when I will receive my items. 5days later still nothing.
So where are my items??
16 december 2019
Review zonder uitnodiging
Antwoord van Garderobe
Hello Alfie,
Thank you for your feedback.
Many apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible. We are working on getting your items delivered to you ASAP!
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
It took a bit too long to get my…
It took a bit too long to get my purchase delivered
10 december 2019
Review zonder uitnodiging
Same day delivery failure
It would have been smooth if the website is updated with the current delivery options. I wanted a same day delivery so I placed my order before 10am as what the site stated but to my disappointment, i received a call telling me that it wasn;t possible since their office starts at 10 and the delivery guys come at 1pm. that option should have not been there in the first place. i suggest that they remove that from the website to avoid misunderstanding and further disappointing their clients. Friendly customer service though.
14 november 2019
Review zonder uitnodiging
Antwoord van Garderobe
Hello Love,
Thank you for your feedback. Apologies for the inconvenience caused!
We are working on how to make our delivery more smoother and easier for our clients, hope to serve you soon!
Have you any queries or suggestions, please send us an email at customercare@garderobe.ae
The staff got back to me within minutes…
The staff got back to me within minutes and on a Saturday. Great customer service.
1 oktober 2019
Review zonder uitnodiging
Only have bought not sold yet…
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on website. Swift reimbursement in case of returns. The only point that is not so pleasant is the delivery fee, however, sometimes they will offer items that come with a code for free delivery.
30 september 2019
Review zonder uitnodiging
Bad experience at all
8 september 2019
Review zonder uitnodiging
Antwoord van Garderobe
Apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible.
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
Great service and thanks for being so…
Great service and thanks for being so helpful
31 augustus 2019
Review zonder uitnodiging
i have been shopping at Garderobe for a…
i have been shopping at Garderobe for a few years now. I love them.
11 augustus 2019
Review zonder uitnodiging
I recived the itmes so quickly and in…
I recived the itmes so quickly and in good conditions but got them without papers as discriped i am so upset with that
9 augustus 2019
Review zonder uitnodiging
Antwoord van Garderobe
Hello Fatima,
Apologies for the inconvenience caused!
Please note that some of our items do not come with papers but are 100% authentic. We take authenticity very seriously and do not endorse inauthentic luxury goods whatsoever!
You can request an in-house authenticity certificate from us and we will be happy to help you :)
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
The team are not helpful and they…
The team are not helpful and they didn't till me i can return my money cash
They say i can return it by bank account
24 juli 2019
Review zonder uitnodiging
Antwoord van Garderobe
Hi Azza,
Thank you for getting in touch. We sincerely apologize for the issues with your order.
Please note that we've been in touch with you to pick up the bag since the day you notified us of your intent to return. Our drivers were unable to reach you on the phone.
Also as per our T's and C's stated on the website, we are unable to process returns via cash. We only process through bank transfer, cheques or cards. This is clearly stated on the terms which you agree to before making a purchase.
Hope this clears things up?
Please let us know if you need anything else.
Best Regards,
Garderobe Team
very good price n very good in…
very good price n very good in responding
23 juli 2019
Review zonder uitnodiging
Never order if you’re from Europe!!!!!!
6 juli 2019
Review zonder uitnodiging
Antwoord van Garderobe
Hello,
Thanks for getting in touch.
We deliver to Europe regularly, however custom duties vary from country to country.
We are unable to control custom duties, as it's law mandated by respective countries.
In some cases, we are able to offer free shipping as an incentive to international clients who have to pay custom duties. Hope this helps?
We hope to continue to serve clients from Europe and offer concessions on shipping where possible.
Best Regards,
Garderobe Team
Shocked?
Amazing service and everything, but they weren't clear about the. condition of the bag I bought and I was in shock when I got it
4 juli 2019
Review zonder uitnodiging
Antwoord van Garderobe
Hello,
Thank you for getting in touch.
We take clear photos of the products listed online and offer extensive description on the products. we We also offer full refunds in cases where products are not as expected. We do this to ensure trust and transparency with our clients.
Apologies for the issues with the order and we've issued a full refund as promised.
Best Regards,
Garderobe Team
thanks for everything
23 juni 2019
Review zonder uitnodiging
Fast delivery
Fast delivery. Item exactly as described and on the photo. Very happy with my purchase.
13 juni 2019
Review zonder uitnodiging
Best Pre_owned Store Globally
Best Pre_Owned Brands Store Globally
12 juni 2019
Review zonder uitnodiging
Fast shipping
29 mei 2019
Review zonder uitnodiging
Very good service
29 mei 2019
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.