Poor communication and cost increases after initial quote. Finally didn't get paid for our work and now this company is in administration, and not the first times by same company director. Yet, my con... Toon meer
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Lees wat reviewers zeggen
We were very grateful to Chris and his team for getting us out from under a really tricky situation. A retaining wall was falling down, and taking the three gas meters and the mains supply with it. Ch... Toon meer
Bedrijf heeft geantwoord
After a few quotes from other companies, i decided to go with Gas Smart connections due to Chris knowing what he was talking about. After accepting the quote the gas installation was completed in... Toon meer
Bedrijf heeft geantwoord
Payment Plan The service was incredibly efficient but I don't feel the payment plan is really what it says. I've always presumed it is a way you can spread the cost over three months, however, I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
When it comes to utility connections, meter issues and arranging supply contracts, dealing with the big 6 utility companies can be a nightmare. Utility Smart Solutions is a one-stop shop for all of your energy needs. We provide a personal service that gives our customers one point of contact throughout the duration of their project, leaving you with more time for the important things in life. From new connections and upgrades right through to registering your supply and setting up your supply contract, we’re here to make sure that everything runs like a dream. Utility solutions are our bread and butter, so our expertise and knowledge ensure there are minimal delays, and that headaches are primarily resolved by us and not the customer. We only use highly rated GIRS registered engineers who are not only required to be professional and amazing at their job but also friendly and personable like us! We challenge our customers to find other utility solution providers who can offer such a clear and simple service and have the same dedication to customer service that we have. Our promise states that the customer is king and we truly believe that. By having one dedicated adviser throughout the whole process, we can keep an often complicated process simple and pain-free, freeing up our customers’ time to focus on the rest of their project. Make the SMART choice!
Contactgegevens
Europa House, Barcroft Street, BL9 0NT, Bury, Verenigd Koninkrijk
- 08006893265 / 01612226364
- Info@utilitysmart.co.uk
- gassmartconnections.co.uk
4,3
Uitstekend
332 reviews
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Good work
They arrived early in the morning on the day they arranged. They worked very hard all day even though it was pouring with rain. It was all put back together how it was within 3 days of work being completed very satisfied.
1 maart 2024
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the lovely positive review Mr Green. We are glad that everything went to plan. Thanks
Gas pipe
They were very helpful with corresponding and came on time and did an excellent job and left as they found so happy with everything.
14 februari 2024
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the review Lance, much appreciated.
Chris was there for me from start to…
Chris was there for me from start to finish despite me being a demanding customer! (Sorry about that). Wouldn't hesitate in using them again.
29 januari 2024
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the review Gregg.Glad we got there in the end and it is all sorted for you now.
Cannot recommend 'Utility Smart' enough.....
Cannot recommend 'Utility Smart' enough, they have been super helpful throughout the whole process. Chris has helped me along the way answering every question that I had.
Been a smooth process, easy and competitive pricing as well.
Thanks Chris and the team you've been great.
8 februari 2024
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the glowing review Michelle, it is much appreciated.
all done as planned
9 februari 2024
Antwoord van Utility Smart Connections
Thanks for the review, appreciated.
Excellent communication
Excellent communication, any questions or concerns where answered quickly. The two men that laid the pipes were friendly and very respectful and completed the works in no time at all
26 januari 2024
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the lovely review Theresa. We are glad that all went well and you were impressed with our service. Thanks again.
Really friendly and efficient team
Really friendly and efficient team. This includes all the office staff as well as the guys who installed the gas main.
Great job all round.
7 december 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the review Clive. Glad all went to plan.
Would give 6 stars if we could. Brilliant.
Prompt and efficient replies to emails. Always helpful. The works went exactly as Utility Smart said. The men arrived on time and were helpful and courteous, explaining what was going on each step of the way. Gemma in the office was always on hand to answer any questions. The guys coming to redo the footpath, grass, driveway and taking all barriers away, also arrived when they were supposed to and were happy to answer any questions. We seriously cannot fault Utility Smart. With so much bad customer service nowadays it was refreshing to work with such a professional, helpful and friendly company and we would not hesitate to recommend them. If we could give 6 stars we would. Thank you Utility Smart. You did a great job.
18 december 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the glowing review! Gemma will be thrilled with the feedback.
First rate
First rate, turned up on time on the day they agreed. very professional and well co-ordinated throughout the project. considering the amount of digging and roadworks involved they left the site looking like it has never been disturbed. Very pleased
4 december 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the review Tom. We are glad that you are happy with the service provided and the standard of the works completed.
Install for elderly resident
Install for elderly resident, Chris & team incredibly helpful, fast, efficient, and always kept informed
4 december 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the positive feedback Mr Karia. We always try and go the extra mile for our customers where we can.
Great service and assistance.
Had excellent service and in particular from Chris Fellone. All questions and queries answered in a proper manner and phone calls returned when required
23 november 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks so much for the lovely review Arthur. We always try our best to provide the best customer service possible. Have a lovely Christmas and New Year.
Provided guidance from start to finish…
Provided guidance from start to finish and was overall easy and great.
28 november 2023
Antwoord van Utility Smart Connections
Thanks for the review Phil. This was a challenging install but we did our best to make it as simple as possible for you and glad it went well.
No problems
17 november 2023
Antwoord van Utility Smart Connections
Thanks for the review David, much appreciated.
Quick turn around
Quick turn around. Excellent communication. Reliable and turned up when they said they would.
3 november 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the positive feedback. Glad all went to plan.
Antwoord van Utility Smart Connections
Thanks for your positive review Mervyn, much appreciated.
Great job and easy to deal with.
All the works sorted by Utility Smart and done to a really good standard. Great communication and easy to deal with and at a really good price to.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the review Phil. Glad all went well and that you were happy with the service you received. Thanks again.
Chris was fantastic from start to…
Chris was fantastic from start to finish. Great service.
17 oktober 2023
Antwoord van Utility Smart Connections
Thanks for your kind review Paul! Glad we impressed you with our customer service. Thanks again.
They are prompt and responsive to my…
They are prompt and responsive to my queries
28 september 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the review Timi, much appreciated.
Gas Connection
There on time, got job done and left everything tidy.
Guys friendly, explained everything, and waited patiently while I done my bit.
11 oktober 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for your kind review and feedback Tony, much appreciated.
So fast and competent
So fast and competent, great to deal with fromstsrt to finish.
10 oktober 2023
Review zonder uitnodiging
Antwoord van Utility Smart Connections
Thanks for the glowing review Joe. Glad all went perfectly.
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