Gate1.ie Reviews 378

Same story as everyone else... Tickets booked in Feb for a flight in May. Flight cancelled by the airline, received a placeholder email from the agent saying delays were to be expected with refunds etc and then, all lines of communication were closed. I honestly thought the money was lost.

But...

Having done some research on supplier non-performance, in the event that you paid for a service with a credit / debit card and said service was not provided (such as a flight) and:

- you have made every effort to recover the funds
- and the provider is non-responsive

Then you do have a right to make a claim to your card provider.

Note: certain requirements have to be met, Visa / Matercard / AMEX all have different criteria to be met but, generally, you need to be within 120 days of either (a) the transaction date or (b) the date the service was not provided (i.e. the flights departure date).

In my case, my bank and ultimately, Visa, refunded the money to me, within a week of making the claim, no further questions asked (evidence was provided with my application however).

If you google 'Visa VCR Code 13.1' it should provide further light on the matter.

Lesson learned using these online travel agents with no balance sheet and no way of contacting them. I'll go direct with the airline next time.

Good luck everyone and thanks for your reviews (they spurred my initial research!)

I GOT A REFUND... after suing them.

To anyone else who has been messed around by this awful company with Covid cancelled flights. I simply sued them through the European Small Claims procedure. It was very easy and they refunded me within a couple of weeks. It only cost me €25.00 to issue the case and I got my €800 ticket refunded.

Do not use gate1 for anything!!!
Months waiting for a answer about my flight canceled and nothing. They are a fraud!!!
If anyone knows how to charge them please give me a shout!

DO NOT BOOK WITH GATE1.
No customer services, 20 emails later, still no response or refund

Just like everyone no reply to my emails.
Take contact otherwise directly with you airlines customer services, if you do not hear from gate1.ie.
It is not the way, but you might be risking a no show if only a part of you flights is canceld. And gate1 do not inform them on time. This might have consequences for the money that you will get back.
I was fortunately that all of my flights where with 1 airline.
Because my first flight is to departure in July.
I contacted with the airline customer Service to ask for information. And just one of my 4 flights was canceld. (I did know what nummer gate1 was using because the flight time has been changed and their where booking letters involved too). My flight was in two steps, and the second half is canceld by my Airlines. This mean I can have total refund. They have already inform gate1.ie, but I did not hear from them about the cancellation. The airline’s customer services where still waiting to know what I wanted to do because they do not have my e-mailaddres. They have only gate1 e-mailaddres. You will be risking a no show for the other 3 flights that are still flying. That is wat I hear from the customer services from my Airlines, it was possible by this Airlines customer services to cancel all of my fights with total refund. I do not know if you can do that with other airlines. But you can try. The refund I still have to get it back from gate 1.

Please Gate1, I need to contact you, I have a flight in 5 days more, that was cancelled, and you gave me a voucher, however I need to reebook my flights.

How does this work? I sent and email weeks ago, that was never replied, how can we proceed without you charging extra?

This are difficult moment for everyone, and we as customers will remember if you help us in this matters or not.

Customer Service is not reachable. really Horrible.

It seems like they stole my refund due to coronavirus cancel.

I asked for a refund as offered by my airline company, and gate1.ie sent me an email in which they sent me a voucher saying I can use on their website to buy ticket from ANY airline, which means they got my money from my airline but not passing it back to me!

Customer service really poor. I am waiting for an answer about the possibility to change my flight for 4 weeks already and still got none. Just recently got a generic email that my flights were cancelled and they are unable to offer any solution to this. They said they will "try" to contact the airline and see if its possible to refund. Conclusion - not recommended as you will most likely loose money and wont be able to get any assistance in need.

I have flights in four days time. Been trying to get onto them for days about canceling/changing flights. Absolutely no response from gate1. It seems to be either: cancel the flights with no refund or change flights for nearly 300 per person. Airlines won't deal with me as I booked through gate1. However airlines have cancelled some of the flights I meant to go on days ago. Gate 1 have not contacted me to tell me these flights have been cancelled and even though the flights are no longer going ahead , I still am receiving no refund. I would have no problem changing the flights but not for a outrageous prices like 300 per person.

Horrible. Canceled our flights and didn't even let us know until it was way too late.

AND STILL WAITING ON THAT REFUND

Reliable and efficient. Good customer service. But I had a problem with the insurance they offered with the flights. I bought it and never received any contract. After asking many times at the end they told me they would have refunded me for the insurance. Still waiting that refund...

It was impossible to check if we had our luggage checked in , so confusing had to ring Amsterdam in the end , we had 2 abs booked outwards but none for return , but no indication of this on tickets , only found out this on the return at Philadelphia , as this was a multi flight trip this was very inconvenient and expensive !

Was nervous booking through the site as price seemed to good to be true. However everything was quick and easy and flights went without any hitch.
However when booking one needs to be vigilant when using connecting flights. You would assume your connecting flight is departing from arrival airport but some quotes had different i.e. arriving in Heathrow but departing 2 hours later from Gatwick. I nearly got caught with this so think there should be a warning notice to bring this to your attention.

Customer service was very poor. I made a mistake in surname. Spend more than two weeks in communication with customer service and correction wasn't done. The answer I got - impossible to correct, because airlines not aloud to correct. I applied to another agency and they made a correction in few hours and 3 times cheaper.

No hassle travel experience.Good communication when outbound flight was delayed

Very easy to use. No issues

We still waiting for the refund of our tickets for a little time service not good no communication no response very frustrated

Excellent trip. Thanks.

Great, punctual and safe buying from you