How disappointing
How disappointing
We’ve used this firm for 16 years to do our annual accounts.
This year we were sent an email in February confirming our expected costs of this year’s returns. Since nothing had changed it was reasonable to expect that the cost would be similar to last year as per the email.
Imaging how stunned we were to find an 80% increase in fees. Only to be told AFTER the accounts had been completed that the email sent earlier in the year was sent “In error” and that the price we had previously paid had “never been a price point”. Despite evidence being sent to support oir claim, no apology, just an offer of a £90 discount.
Terminated our 16 year relationship because of it.
Shocking way to treat loyal customers.

Antwoord van Gateway Accountancy Services Ltd







