Gathera Reviews 25

I received the Sun Shelf with three light levels as a birthday gift from my husband about a year ago, and I couldn't be happier with it. For the price, this full-spectrum grow light system is absolutely worth it—it works like a charm! I've seen incredible growth in all my plants since using the shelf. The ability to adjust the brightness on each shelf makes it incredibly customizable, which is a great feature.

One of my favorite aspects is the automatic system that allows the lights to turn on and off according to the set schedule. It’s a convenient touch that makes plant care even easier. When the light panel controller stopped working, my husband contacted their customer service, and they replaced the controller immediately, free of charge. Their prompt and hassle-free service really impressed me.

Recently, I had the chance to try out their newest product, the Sun Bulb, and once again, I’m blown away by the quality. The bulb is well-crafted and feels high-end. My plant propagations are thriving under this new grow light, growing at a healthy pace.

Overall, I highly recommend these products to any plant lover. They deliver excellent quality and exceptional customer service!

When considering a plant shelf to accommodate my growing collection I wanted both a full spectrum light system and a limited amount of bulky wires. This was a perfect option. Before purchase my plan was to remove a shelf and use 2 of the lights to allow for my taller alocasias. When the shelf arrived I decided I wanted the sun shelf 3 and upon contacting Gathera were very helpful and I received an additional set of lights within a few days to complete the unit. For the higher price tag I was sceptical but the quality of the shelves are great and the magnetic system for the LED light to attach to is very clever and more seamless them having screws or clips. I would say it is definitely a shelf that will last and will fit with any changing room over time, would highly recommend.

Gathera (previously called Urban Plant Growers), are not a UK company, but they have a UK website and sell their hydroponic growing products to UK customers. (Gathera.co.uk)

However, if a product you've purchased from Gathera is faulty, you are on your own. They do not honour the process for return and replacement of faulty items/parts, despite what they say on their own website.

I purchased a Terragarden from Gathera in December 2023. In April 2024 the internal water pump failed.
I emailed Gathera, and Tamara (their support contact) emailed me with instructions on how to dismantle and clean the pump.

I duly followed these instructions, and sent photos to prove I had done so. (This entailed me having to borrow the correct screwdriver head for the job).

But the pump still doesn't work. It is clearly an electrical fault and the only way to resolve the problem is for Gathera to supply a replacement pump.
A submersible pump is an important part of the hydroponic growing process, but it's not a particularly expensive item, so a replacement should not be a big deal for the retailer.

However, Gathera have stopped responding to my emails asking for details of how I can send the faulty part back to them for replacement (as per the instructions on their website covering faulty items).

This company are based in Australia. It's become obvious that they source their products from China (not a problem, many companies do this), and have a consignment shipped to the UK.
Despatch to UK buyers is probably through some sort of UK based fulfilment centre, whose purpose is only to pack and post purchases, not to deal with faulty items, replacements etc.

So , the bottom line is, Gathera.co.uk is more than happy to take your money through their website, but is not interested in fulfilling their own after sales customer service obligations.

Awful company. First of all they do not provide any technical specifications at all for their lighting system. They just say its a "high efficiency grow light" without actuslly prividing any evidence of this at all. All i wanted to know is: The PAR output, are they full spectrum, which LED diodes are they using, and which drivers they are using to run their lights. This is very basic information that should be provided, but Gathera have refused point blank to give me any information at all which is extremely suspicious and suggests that their grow light is not high efficiency at all or they would be happy to prove it. Can you think of a single other grow light company thst doesnt provide this information? I asked if they could please send me the specifications, and asked how these lights compare to similar products on the market, but they have avoided answering any of my questions. They are slow to respond to emails, and so their absolute least to help you when you eventually get a reply. Its a shame because I was very excited when I saw this product, but the awful customer service snd the complete lack of basic technical specifications has put me off every buying anything from this company. Having read comments on facebook it looks like I wouldn't have received my sun shelf anytime soon if I did order one, so I feel like I've dodged a bullet here. Avoid this company and get something from a reputable company that will be happy to share basic technical specs of their products

Little Store of Horrors

My experience with that place is surreal for UK standards.

First of all, they were previously known with a different name, UrbanPlantGrowers.com. They changed it for some reason, that I can only attribute to have a terrible customer service and they wanted a clean start.

They are NOT in the UK, they are based in Australia.

They products are made in China and when you get your hands on it they feel cheap and raise concerns about safety.

We bought a triple light, and one of the reasons we choose them was they offered a 12 months guarantee. Yeah, right!

Half way through the warranty the light stop functioning. So we made contact, obviously through emails, because who calls Australia from UK for a set of cheap lights.

They started replying in a very slow manner, like China sellers do on eBay and Amazon, asking photos and videos of the switch being pressed to prove it doesnt turn on. This is a tactic those sellers use to slow the procedure and make you give up, particularly if you dont know how to send a video by email, due to it large size.

So when they asked for a video ( again 1:30 in the night), we did sent the video through WeTransfer.

This time they replied on the sand said, they could not open the video. At this point i realised I was dealing with scammers. They could not open a MOV video made with an IPhone?

They then started saying "make sure you press the on button" or "use another usb power source" as if we were kids. This is a disgusting behaviour all such sellers use to slow the process and deter buyers claiming warranty.

I then replied on the spot, with the video converted to mp4 and told them i was waiting (2 am in the night in UK) for theyr reply.

They did not reply for an hour, when they were replying on the spot as they did not expect i was awake.

I told them to provide a satisfactory resolution to the problem by the next morning or i would take it with my bank.

They disappeared.

Stay away from those people, they are not trading on UK standards, my experience proved they do not honour warranty.

They certainly have their products in China as many sellers do, so they dont have control on quality or replacements.

AVOID.