Global Reservations Reviews 15

I've used their services for my 50th birthday party in Tulum in February and everything was planned perfectly. Gomzalo was amazing from the beginning until the end. Everything detailed for my event was planned perfectly. I was able to enjoy the events as well as my guests. Unforgettable experience. Highly recommend They know how to make your life easier, plan accordingly and stay in budget. They made amazing recommendations for everything I've wanted. Thanks guys for an amazing planning and an amazing experience.

We just returned from an unforgettable trip to Tulum, Mexico, and I cannot say enough amazing things about Global Reservations! From start to finish, everything was seamless. The booking process was smooth, communication was clear and timely, and every detail of our stay was handled with care and professionalism.

Our accommodations were absolutely beautiful exactly as described (if not better!). The location was perfect, close to restaurants, beaches, and all the vibrant energy that makes Tulum so special. It truly felt like a curated experience rather than just a trip.

Any questions we had were answered quickly, and we felt supported the entire time. Traveling can sometimes feel stressful, but Global Reservations made everything effortless so we could focus on relaxing and enjoying ourselves.

If you’re thinking about booking through them don’t hesitate. We will definitely be using Global Reservations again for future trips!

Thank you for helping make our Tulum getaway so memorable! 🌴✨

Global Reservations was super helpful with planning and creating an itinerary for our trip! We really appreciate how quick they were to respond to all of our questions, help with transportation and give great recommendations! Super easy to work with, highly recommend!

Wow what an experience we had in Tulum with global reservations! They were very attentive, every single time I texted them they replied within seconds. They gave us recommendations and helped us out with every need. They’re the type of concierge service to really go above and beyond. We celebrated birthdays and had romantic dinners that they helped execute and they exceeded our expectations every time. They’re were very accommodating with every need and made us feel at home for the week.

Global Reservations made my trip such a breeze! They booked all of our dinners, tables, cabanas, etc and had amazing recommendations. It was truly like having a personal assistant on my trip. Definitely recommend!

The property fit out needs very well. Comfortably slept seven adults

The concierge provided activity ideas that were great. We highly recommend Vesica and Rosa Negra as well as the Private Chef service. Chef Matias was wonderful. Our drivers were fantastic, Christian, Luis and Arturo.

The concierge reacted quickly to any needs we had during the trip.

We also highly recommend Tattoolum. If you are looking for tattoos, Carlos is amazing! Very professional and clean studio.

We also recommend Il Bacaro for authentic Italian food and a great atmosphere.

We also had a medical issue during our trip, the Concierge was very helpful and attentive.

We would stay again.

FIVE STAR CONCIERGE SERVICE! Global Reservation took such amazing care of myself and my friends during our stay in Tulum. We were able to plan ahead and everything went according to plan. They even arranged a private dinner that was the most beautiful dinner I’d ever had. I have already recommended them to friends planning a stay in Tulum. 1000000/10 would recommend again and again!

Global Reservations made my trip to Tulum absolutely seamless! They handled everything from yoga classes and massages to dinner reservations and taxis, which allowed me to truly relax and enjoy without worrying about the details. They even created a personalized itinerary for me that kept everything organized and stress-free. I felt completely hands-off the entire time, and yet every experience was curated perfectly. They went above and beyond, and I can’t recommend them enough for anyone looking to make their vacation effortless and unforgettable.

We recently used Global Reservations to help plan a couples trip to Tulum, and the experience was seamless from start to finish. One of the highlights was the stunning Airbnb they helped us secure—it was exactly what we were looking for. The customer service throughout the process was exceptional: responsive, professional, and always one step ahead. Highly recommend for anyone planning a group getaway!

If I could give them 10 stars, I would.

The concierge service was truly exceptional—easily one of the most impressive parts of my entire stay. From start to finish, they demonstrated an unmatched attention to detail and a genuine commitment to making sure everything ran smoothly. Whenever something in our schedule didn’t go according to plan, they were quick to step in, offer thoughtful alternatives, and adjust without missing a beat.

Their deep knowledge of the area made all the difference. Every recommendation, whether it was a restaurant, beach club, driver, or experience, was perfectly aligned with what I didn’t even know I needed. For example, I told them I wanted a spa day on my birthday, and I wanted to do 2 hours at Vesica. The concierge paused and said plainly “Teresa. The place is so beautiful, you’re going to want more than that.” And he was ABSOLUTELY right. They took time to understand my vision and somehow elevated it at every turn, curating an experience that felt completely personalized and luxurious.

What stood out most was their flexibility, patience, and professionalism throughout. I never felt like just another guest—they treated my trip like it mattered. Thanks to them, every moment exceeded my expectations.

We stayed at Barney’s in Tulum with a group of 24 people. They worked hand in hand step by step with us building a perfect itinerary for our very large group to enjoy private chefs, amazing dinners, great nights out and so much more…
They were prompt in their replies and very professional. It’s not easy with this many people and when we made some adjustments along the way they were happy to help make it work for us. I highly recommend using them and I will definitely use them for all our future travel needs.
Great people
Great company
Great experience

I went to tulum with global reservations and it was amazing! I was apprehensive at first and felt like we could plan our own trip but after going with them, I wouldn’t have been able to plan the trip they planned for us. Their communication was great, they answered all of our questions and were always very helpful. They have a really good knowledge of the place and sent us to really good beach clubs in the area. We are planning on going to Ibiza next year and will definetly be choosing them to plan our trip again!

We recently used Global Reservations for a bachelorette trip and they went above and beyond for us. The house itself was gorgeous and welcoming. They left sweet bridesmaid bags for each girl as a present. They helped us coordinate transportation and all of the drivers were on time, helpful and kind. They also helped us with excursions. They checked in with us each day and made sure our needs were met. Absolutely recommend staying with them!

I had the pleasure of using the concierge service in Tulum during my recent visit, and I can confidently say it made my trip unforgettable. From the moment I reached out for assistance, the concierge team was prompt, professional, and incredibly accommodating.
They helped me organize everything from transportation and dinner reservations to booking private tours. Their local knowledge was invaluable — they recommended the best hidden gems, whether it was a quiet beach for sunset or a vibrant beach club that I wouldn’t have found on my own.
What stood out most was how personalized the service was. They took the time to understand my preferences and tailored every recommendation to my style. The attention to detail was exceptional, and it felt like they genuinely cared about making my vacation special.
I highly recommend this concierge service to anyone visiting Tulum! Whether you’re looking for adventure or relaxation, they’ll ensure you experience the best of this beautiful destination without any of the stress. I’ll definitely be reaching out again on my next trip.

The most amazing concierge we’ve ever experienced!!

We will forever remember our trip to Tulum!!!
From the beautiful cenotes, beaches, reservations, all the recommendations for the ultimate trip.
Every single thing we were interested in, they exceeded all our expectations, we felt like we were a local to tulum because of your team.

We will always use their services anytime we go to tulum, because we will know we are in good hands with the team.

If you want the ultimate experience, this team is it! 💗