Dreadful! Flush doesn't work,original installer went silent when reported fault, other plumbers shrug their shoulders and laugh at the 'childs cheap toy' quality of the internal fittings.This was expe... Toon meer
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Lees wat reviewers zeggen
Agent (Charles) was able to identify correct part required from a photo after receiving two lots of wrong part from another supplier resolving an ongoing saga! Thank you Charles Just to add, I am not... Toon meer
Bedrijf heeft geantwoord
I had my Aqua Clean installed just over 2 years, the knowledge of the staff and understanding my needs made sure I had the correct product. I recently had to call out an engineers for a small problem.... Toon meer
Bedrijf heeft geantwoord
The best, help, advice, info to identify and obtain replacement parts for bathroom fittings over 12 years old. Charles, who helped me on the phone, went above and beyond refreshing and unusual nowada... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A proud part of the globally operating Geberit Group, Geberit UK brings over 150 years of expertise to the world of bathroom and sanitary solutions. With headquarters in Switzerland and a strong local presence in the UK, we’re experts in plumbing systems, innovative bathroom ceramics, and comprehensive water technology—what we call “Mastering Water.” | Geberit leads the way in promoting sustainable sanitary practices. Our focus on water efficiency, long-lasting product design, and resource conservation means customers enjoy not only best-in-class performance, but also environmental peace of mind | If you value trusted quality, innovative plumbing and bathroom solutions, and dedicated service, you’ve come to the right place. We’re passionate about transforming bathrooms and sanitary systems—making life better through smarter water management.
Contactgegevens
Geberit House, Edgehill Dr, CV34 6NH, Warwick, Verenigd Koninkrijk
- 01926 516800
- enquiries@geberit.co.uk
- geberit.co.uk
4,5
Uitstekend
95 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Attention to getting things sorted out.
1 april 2026
Antwoord van Geberit UK
Hi Peter,
Thanks for your review. We're glad to hear the team sorted things out for you.
Warm regards,
Sarah - The Geberit Team
My call was answered swiftly and…
My call was answered swiftly and technical support was very quick and successful .
18 maart 2026
Antwoord van Geberit UK
Hi Susan,
Thanks for your feedback. We're so pleased our team were able to help you quickly!
Warm regards,
Sarah - The Geberit Team
Not good went to wrong address waiting…
Not good went to wrong address waiting around nearly didn’t get the item not good charge to much on delivered don’t get it back
13 maart 2026
Antwoord van Geberit UK
Hi Margaret,
Thanks for your review. I'm sorry to hear that you've not had a good experience.
We can't find any record that matches the situation you mentioned. We recently attended your property to complete a repair of your toilet, free of charge under the terms of your warranty, and no delivery was involved.
If there's been a misunderstanding by us, or if the review was meant for another company, we'd really appreciate the chance to help straighten things out.
Please feel free to contact us directly at technical@geberit.com so we can look into this together and ensure everything is resolved.
Warm regards,
Sarah - The Geberit Team
Antwoord van Geberit UK
Hi David,
Thank you for your review. We're glad we were able to help with your query!
Warm regards,
Sarah - The Geberit Team
Antwoord van Geberit UK
Hi Sharon,
Thanks for your review. We're pleased to hear you were satisfied with our service.
Warm regards,
Sarah - The Geberit Team
I cannot praise the technical team…
I cannot praise the technical team enough. Part numbers supplied together with videos for explanation. Bobby was superb
20 februari 2026
Antwoord van Geberit UK
Hi Hilary,
Thank you so much for your kind feedback. We're delighted to hear that our technical team were able to support. We'll pass the feedback on to Bobby!
Warm regards,
Sarah - The Geberit Team
Very helpful technical support for our Tuma Comfort toilet
Very helpful technical support for our Tuma Comfort toilet including sending a video to give us confidence in how to change the ceramic filter.
12 februari 2026
Antwoord van Geberit UK
Hi Penny,
Thanks for your feedback. We're really pleased to hear that our technical team were able to support you with your Tuma Comfort and that the video guidance was helpful.
Warm regards,
Sarah - The Geberit Team
Antwoord van Geberit UK
Hi Ms Heena Shah,
Thank you for your review. It's great to hear that your problem was resolved quickly!
Warm regards,
Sarah - The Geberit Team
Antwoord van Geberit UK
Hi Denise,
Thanks for your kind words. We're thrilled you found us kind, professional and thorough!
Warm regards,
Sarah - The Geberit Team
Great after care
12 februari 2026
Antwoord van Geberit UK
Hi Julie,
Thank you for your review. We're delighted to hear that you're happy with our service.
Warm regards,
Sarah - The Geberit Team
I emailed Gerebit about a problem I was…
I emailed Gerebit about a problem I was having and they contacted me back on the Monday as it was weekend. They advised I rang them and they talked me through the problem which was then fixed. Great customer service
30 januari 2026
Antwoord van Geberit UK
Hi Mr Waiting,
Thanks for your review. We're glad the team were able help you resolve the query over the phone!
Warm regards,
Sarah - The Geberit Team
Poor Customer Service
This company has incredibly poor customer service.
Geberit only takes partial responsibility for their product wdith the end result being frustrating conversations with the "customer service" people and practically having to beg to have one of their engineers come to see their faulty toilets.
We have a Geberit Aquaclean washlet so it has electrical parts for the wash and dry function. The electrical parts are attached to the main body of the product which is a toilet. One would have thought that the company serviced the entire very expensive unit, but this is not the case.
I called Geberit today because we noticed water leaking under the toilet. There has also been a few instances in the past week when sitting where the fan comes on or using the toilet's wash function trips the electricity in the house.
I told the "customer service" agent that my partner noticed water leaking and that some of it was white. He immediately pounced on the description of the water not being clear to advise me it was probably a plumbing problem and that I needed to call a plumber. He said that if their engineer came out and assessed the problem as being non-electric and an issue with plumbing that I would incur a charge for callout at £140+VAT plus parts because their engineers were not plumbers.
So a company that sells toilets with a wash function will only fix parts of said toilet and that I, who am not a plumber, have the added pressure of trying to figure out for myself which part of the toilet is broken because if their engineers who are not plumbers come out to assess the problem find out it's a plumbing problem, will charge me and then I will have to call a plumber and pay for that too?
How utterly ludicrous.
Why would they not service the entire toilet? Geberit is selling a product that at the end of the day is a toilet with enhancements. They should take responsibility for servicing the product that they are selling. My toilet is under warranty so the entire toilet should be covered.
26 januari 2026
Review zonder uitnodiging
Antwoord van Geberit UK
Hi cheekster,
Thanks for sharing your concerns. I'm sorry for the frustration you've experienced.
From your description, it sounded as though the leak might have been coming from the external pipework, rather than the toilet itself. My colleagues explained that if this was the case, rather than a manufacturing fault, then it wouldn't be covered by the warranty and a call-out fee would apply.
That said, we absolutely understand how worrying a leak can be, and an engineer visit was arranged to assess the unit and repair anything that relates to a manufacturing fault with the toilet.
We always aim to give all information up-front so customers can make informed decisions, not to pass responsibility. I'm sorry if this wasn't how it felt during your call. Just for clarity, the entire toilet is covered under warranty, but any external pipework is not.
I hope this helps to give you peace of mind.
Warm regards,
Sarah - The Geberit Team
I was helped by someone who was patient…
I was helped by someone who was patient and clear in giving instructions.
15 januari 2026
Antwoord van Geberit UK
Hi AB,
Thank you for your kind words. We're delighted to hear our team supported you with patience and clear instructions.
Warm regards,
Sarah - The Geberit Team
non functioning toilet
Helpful man, when I eventually made contact Finding someone to answer the phone was time consuming.
19 januari 2026
Antwoord van Geberit UK
Hi David,
Thanks for your feedback. I'm sorry it was difficult to get through to us. I'm pleased to hear we were helpful once contact was made.
Warm regards,
Sarah - The Geberit Team
Excellent service
23 januari 2026
Antwoord van Geberit UK
Hi Mr J J B J Randall,
Thank you for your review. We're happy to hear you had an excellent experience!
Warm regards,
Sarah - The Geberit Team
Rate before they fix the problem??
Not sure why I've been asked to rate an automated response saying that they will get back to me within two working days......
23 januari 2026
Antwoord van Geberit UK
Hi Angela,
Thanks for your review. I'm sorry for the frustration this situation has caused.
It looks like the invitation to review us was automatically triggered after your original query, when you advised us that your toilet was fixed. I'm sorry to hear that a further issue occurred in the meantime.
I'm happy to see that we've now responded with a solution, since your review.
Warm regards,
Sarah - The Geberit Team
Antwoord van Geberit UK
Hi Barry,
Thank you for your feedback! We're pleased to hear that our team responded quickly and that you're happy with our products.
Warm regards,
Sarah - The Geberit Team
First class service
I had my Aqua Clean installed just over 2 years, the knowledge of the staff and understanding my needs made sure I had the correct product. I recently had to call out an engineers for a small problem. The engineer was very respectful to me and my property. He found the problem and fixed it within minutes then checked to make sure that the aqua clean was fully working and explained to me what he had done. The Geberit engineer, fully cleaned where he had been. I fully would recommend this company as the service I have received has helped change my disabled life.
14 januari 2026
Review zonder uitnodiging
Antwoord van Geberit UK
Hi Miss Karen,
Thank you so much for sharing your experience! We're delighted to hear that your AquaClean has made such a positive difference and that our team provided the respectful and efficient service you deserve.
Warm regards,
Sarah - The Geberit Team
Thoughtful
Thoughtful, considerate & helpful customer service. Overall, excellent service.
18 december 2025
Antwoord van Geberit UK
Hi Maggie,
Thanks for your lovely feedback. We're thrilled to hear the team were thoughtful, considerate and helpful!
Warm regards,
Sarah - The Geberit Team
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