geekaygames.com Reviews 60

I should have checked their Google Store and Trustpilot reviews before ordering online from them. I called the store before placing an online order for a PS5 Pro and they assured me it would be delivered the next day. I said clearly it was for a bday gift. Then nothing. It took me several attempts to finally get someone from their customer service to respond and as many others have experienced it before, the item was out of stock with no idea when it will be delivered. Then when they finally come clean and say they cannot deliver they offer me to buy something else instead and when I asked for a refund they went silent again. How is this even allowed?

As I am writing this the item is being advertised on their website and they are still taking orders for something they know is out of stock. Several people have complained about this,which means the management of the company knows about this common practice of accepting orders for items out of stock so they cannot claim it's a one time unfortunate incident or one employee's incompetence. It's how they do business: selling things they don't have.
You need to call Customer Service a dozen times before someone picks up and when you call their Corporate Office NOBODY ever picks up. What a circus.
I'll make sure every shop of theirs has this review to warn people but I'm not going to stop there. I encourage everyone else who's had similar experiences with them to do the same otherwise they'll keep taking advantage of customers and getting away with it.

No one answers the phone or chat. They said same day delivery and until now its been 2 days with no one contacting me or sending any email.
I think it was a mistake to use their online shop.

I bought a digital code and they wont send the email right away but after 24h. What is this bro. G2a is instant

I bought a Funko through the app and had it delivered. The product delivered was damaged and looks like it has been a returned item that has been opened.
Customer support number not working. Staff in store no help. Email support, 10 days and waiting for a response. Terrible after sales service.

I would actually give 0/5 , but 1 is the minimum.. I had such a bad experience trying to approach their customer support , I called the toll free number and others , contacted the local branch, email , WhatsApp , Instagram and x.com over 2 days now ! No response !! I understand being busy ! But with such service you won’t get any returning customers.. I can’t even cancel my order at this stage !!

YOU STOLE MONEY FROM MY BANK ACCOUNT, AT LEAST REPLY OR RESPOND ON MY EMAIL!!!!!!

BE CAREFULL OF THESE PEOPLE AS I WAS SCAMMED AND THEY KNOW THEY TOOK MY MONEY, I DID NOT PLACE ANY ORDERS. MY BANK SPOKE TO THEM AND ACCORDING TO THEM ITS THEIR MONEY NOW. THEY WILL NOT REFUND THE STOLEN MONEY.

Very slow and bad customer support.
Before i bought something with their buy 1 take 1 after few days its ordered they said its out of stock then you cant make a refund they said, you need to change item even you dont need anything from them it really sucks.
but this dec 12 their price in their website on pre orders are low thought its sale i ordered now they cancelled my order and says its price error now they can give refund but super delayed and hard to deal with them very bad and no compensation.

Never Buy Online from these Scammers, they take ur Money but NEVER issue the code of ur purchase. And they aren't reachable as well, now my lawyer working to retrieve the money and compensation. Avoid like the plaque

NEVER EVER buy from this website ever, I purchased Riot Points, but when I attempted to redeem them, I was notified that the product was out of stock. I was subsequently informed via email that a refund would be processed within 21 days. However, it has now been 46 days since that communication, and I have sent 8 follow-up emails without receiving any response or update. a legitimate scam takes your money and you never hear from them again

Donald was a very good sales associate he helped me find the products I needed . He is very kind and is good at his job.

again dont getting my order generate again!! number order AE000433790

ORDERS: 000433051, 000433055, and 000433056.

It's a highly suspicious website, don't trust them. I bought some Binance Gift Cards. After the payment, they asked me to verify my identity. I did it successfully. 24 hours later, they sent a message saying my codes were generated. When I went to my "My Digital Downloads" my latest purchases disappeared. I only see the one I made in September.

Now, they say their payment processor couldn't confirm the payment and a refund is on their way. So far, they have stopped replying to my emails. I even tried calling to their phone, but they never answered. I'm going to talk to my bank to force a refund and make sure they are blocked from getting payments in my country.

Edit 1: They say I can write to their email but the truth is I have sent them three emails and still don't get a response. They just ignore you.

Tried buying but they cancelled my order citing unsecured payment method. email said refund would be done in 21 working days. 23 working days, no refund and no communication. would not recommend them at all.
They asked me to engage on email, yet there are 2 pending emails that they have not even replied to. what a joke!!!!

They get your money and hold you hostage for 2 days for digital codes that are marketed as INSTANT

Terrible service. My last order #000417645 has not been delivered in full. I have been waiting for several days and they have not given me a solution.

Terrible service. I have an order from 5 days ago that was not delivered. I have sent an email 3 times and they never answered me.

Excellent service, I have a great experience with the company

It was a good experience

DO NOT BUY ANYTHING FROM THIS COMPANY! I purchased ITunes cards which I immediately returned and today is 7th July, purchase was made on 1st of May I still haven’t got my money!! They don’t respond, phone doesn’t work and staff in shops can’t do anything! Useless, the matter has gone to the police now.