Gemcara Reviews 

I ordered a ring on September 2nd, I was told my ring would be delivered between September 16th and September 18th. Those days pass and I email them asking where my ring is. I’m told that the new shipping date is September 24th-26th. The 27th comes and still my ring hasn’t shipped, after emailing them again I’m told it was held up in Quality Control and will ship between September 28th-30th. Today is October 3rd, my ring hasn’t shipped yet to ship to USPS, the label was created but the ring hasn’t arrived at USPS.
I was going to propose to my Girlfriend and I thought that after seeing that the ring would be here by now and now I just want my ring or a refund. This is beyond frustrating being misled and redirected by their staff. So where is my ring?

The delivery service, costumer service, and transparency has been very lacking. It is well past the latest delivery date for my order with the order only having the shipping label created. There has been absolutely zero communication from anyone about any updates even after I contacted them about this issue. It seems like this is a common issue for many people so I may have to try for a return through their site or continue with a refund through my bank.

I ordered 3 rings, only one was shipped so far and was 10 days late and I understand that they were custom, but if them being custom is such an issue and makes it take so much longer, then don’t misinform everyone about the shipping dates. I would rather know that they will get here at a later time, than plan on them being here earlier. That ruins peoples planning (someone’s proposal was ruined because of it supposedly). The ring came out as expected, but the engraving on the inside is crooked. I would not recommend Gemcara at all (unless you order like 2 months in advance) except for their good prices. They may be legit (which who knows because someone said their ring was illegitimate) but they are horrible when it comes to shipping and communication.

After I had read reviews I was really hesitant to buy it with how it looked, but i had found a piece that I thought would be perfect for my gf so I bought it anyway hoping that it would look how it it and get here on time, it looked perfect (but I did kinda assume it would be a bit bigger but thats ok) and it got here on time, plus I got a free necklace with it so make it all better. I think I will buy from here now and hopefully I get the same experience as I did the last time.

Ordered a ring on the 28th was told ring would be in by 10th ring didn't come asked for refund didn't get was told item was shipped but on the tracking number for USPS they are still waiting to receive item got my bank involved the company is a complete scam honestly

They were so helpful! My first ring got lost in the mail n they mailed me out a New one asap! When I got it it was so beautiful I love it so much! I also got a free necklace! N the customer service team replied to all my email in a timely manner very nice people love love love this company!

I ordered a pendant for my girlfriend’s birthday and paid for expedited shipping. Pendant never arrived and a month later still has not arrived. For her birthday I had to show her a picture which made me look like an idiot. I emailed customer service and received no response. I called customer service and received no réponse. Now I have filed a claim through my credit card company to get a refund of the $1,200+ or the actual pendant itself. Given all of the foregoing, I have begun to wonder whether the company is legitimate. They certainly don’t act like it. I will keep my fingers crossed and hope this review will generate some kind of response.

My experience with Gemcara was great! Ring arrived timely and actually exceeded expectations. Thank you for helping me make someone day extra special!

I bought a platinum two-stone diamond ring on July 11, 2026 (diamond and fire opal). Originally, it was supposed to be delivered July 22-25. The delivery date ended up being delayed several times. I informed Gemcara that a shipping label was made, but the ring was never delivered to the post office. Gemcara told me they did deliver it to the post office, and USPS must have made a mistake. The next day I saw that the ring was finally delivered to the post office. I do not appreciate being lied to. I intended to give the ring as a gift to a woman that I would be traveling to on August 9, 2026. The ring did not arrive until August 12, 2026. I was not able to give my gift.

When I returned from my trip, I took the ring this morning to a jeweler to have it resized. I was surprised when I was told the diamonds were in fact cubic zirconia, and the gemologist had serious doubts on the fire opal, telling me the structure of the stone looked like compressed glass or plastic.

The company is deceitful and fraudulent. I would take your money elsewhere.

** Edit after Response **

"Our company is neither deceitful nor fraudulent." You can say that, but your actions have proven otherwise. Your customer service told me you delivered the ring to the post office, when in fact you didn't deliver it. That is the definition of deceptive. I also didn't appreciate the fact you attempted to flag my review as "defamatory." It's not defamation when IT HAPPENED. Furthermore, the lab-grown diamonds that I ordered, were in fact cubic zirconia. That is the definition of fraud. I look forward to hearing the results of your investigation. That being said, I want my money refunded, and I will return your costume jewelry that you sent to me. I would encourage anyone that has bought pieces from you, particularly those that have left five-star reviews, to have their items evaluated by an independent jeweler. If it happened to me, then it has happened to others.

So it began with a simple ring building experience. Got it set up for a reasonable price, then paid extra for expedited shipping. Expedited shipping date came, went. They offered an in store credit to rectify. I didn’t accept because I won’t be shopping there again. The day comes for it to arrive, and boom. They got the address wrong despite me correctly entering it. The whole experience is crap and I’m now trying to get my money back. Don’t buy from here.

Beautiful ring that was as good as advertised. The extra gift was good as well! 10 out of 10.

I love my ring!
Excellent quality and fast delivery.

Product showed up on time and she loved it! Thank you for the free necklace as well that was a nice surprise!

The ring showed up nothing like the picture. The engraving on it was crooked and not aligned with the band, some of the words were literally off the band. The colors were supposed to be orange & green and it showed up 10x tinier than in the picture & the color orange was a faded yellow. NOTHING LIKE THE PICTURE. AND TOOK A MONTH TO SHIP. STAY AWAY!!!!!!! Awful awful awful. Your better off going to Walmart & shop their jewelry section

I do not recommend. I spent $600 on a ring and paid extra for it to be shipped earlier. They have been no help. I called usps and they said they haven’t even received the ring yet. But the lady I talked to in the chat of gemcara said it was shipped. They don’t even have a number to call. I was supposed to ask my girl to marry me next week and now I can’t. Now I have to save up again for another ring.

On June 3rd. 2026, I ordered an engagement ring from Gemcara as their site said I would have the ring by June 12th.
I received a confirmation of the order on June 3rd, but it stated that the ring will arrive between June 12 and 15th.
This was not acceptable to me as I will be flying out to Jamaica on June 15th early morning and so I replied with a message letting them know that if I could not receive the ring by June 13th. the latest, I would like to cancel the order.
I did not get a response from them so I engaged a chat with Hannah on June 5th at which time she said she would check and let me know. I even offered to pay extra as I needed the ring to propose when I get to Jamaica . She said she would definitely get back to me.
I did not hear back from her and just today June 8th. I received an email from Ana stating the following:
Ana (Gemcara)

7 Jun 2026, 13:18 IST

Hello Maurice,

Unfortunately it will not be possible to guarantee the delivery for before the 13th. We are truly sorry about this, your order will be delivered between June 12th and 15th.

Please let us know if we can be of any further assistance.

Kind regards
Ana
Gemcara Customer service
I have requested they cancel the order and refund me the money as I now have to pay more for another ring on Amazon in order to meet my deadline. I am yet to receive a response confirming cancellation and/or refund.
Bad communication, misleading information on delivery date and none responsive.
NOW YOU REPLY SAYING I WAS ASSISTED?
No, I was not assisted. From June 3rd, I asked to cancel my order if not going to receive it by the date it originally stated. I have already bought another ring and am only getting engaged to obe person, so keep your ring and return my money please.

My ring didn't leave their facility until the day it was supposed to be delivered. I still haven't received my order a week after it was supposed to be delivered. I'm starting to think this company is a scam because they are not getting back to me after multiple emails and waiting in the chat and never getting a response.

Wow, this company is amazing! After I made my selection(very hard as everything is just fabulous), the process was seamless. Customer Service was first class. I was kept informed at all times through to successful delivery. The ring is just gorgeous, the level of detail is second to none...it is very obvious that it was handcrafted with great care and precision. I love it and won't take it off now! A huge thank you to all at Gemcara. I can't recommend them highly enough. I will be back, that's for sure!

I ordered an engagement/promise ring with delivery by April 28th. I had a trip foreign trip planned and planned to propose.

Gemcara did NOT deliver as they stated. The ring hasn't even left their facility as of the 28th. My ring did not arrive and my entire trip and plan was ruined.

They didnt even care and offered an insulting 5% refund.

DO NOT trust their delivery guarantee. They have absolutely ruined a very expensive trip and what was supposed to be an amazing night.

$100 ring came in a shitty cardboard box that was completely destroyed and dirty upon arrival. Foam ring insert is bad quality. The necklace I got came with missing diamonds as-well. Attempted to contact customer support just to be met with absolutely nothing all 3 times I tried to get into contact with them.