Gemini Worktops Reviews 2.051

This is a first rate company to deal with 😊customer service is excellent, so helpful. We bought a quartz worktop for our kitchen island. Samples arrived promptly. The template was done not long after. Installation was completed efficiently. We were kept informed from start to finish 👍

Great communication ,very pleased with worktops

The people who came to actually measure and install were lovely.
The worktop itself was gorgeous.

The customer service wasn't the best.
The didn't say that if you wanted the stone shelf that the bracket for it would have to be put fully into the wall by about 10cm. - this information would've been useful before I opted for it as the wall I was putting it on wasn't as exterior wall so I couldn't have the shelf in the end and had to redesign my layout. ( Also just note they don't install that bracket you're meant to do it yourself before they even come).

I then had to get 6mm holes put into my wall cladding for brackets for a different shelf instead and got a quote for this before it happened (quote per hole).
The quote the customer service gave me was just completely made up and didn't match the bill when I asked where she got the original number from she said it was the price after discount and basically sent me a quite patronising email explaining the maths.
Which still didn't make sense as the numbers she got before and after the discount still didn't match what she originally told me. Personally I think this is classed as false advertising, especially as I have the email where she said that number and showed it to her.

When I got the bill at the end it was incorrect and they over charged me because they hadn't removed the shelf so I had to contact them to get them to change it.

Also I now have the industrial brackets in my hall and they still haven't come to collect them. Said they were having issues with collecting and that I could take them to the post office and they reimburse me for delivery ..... these are industrial brackets and weigh atleast 20kg cos theres 4 in the box, you want me to carry that to a post office and then paid for it, I don't have much confidence I'd get the payment back after the mistakes with my bill.

My kitchen is fully installed and finished and I still have the brackets and after chasing up to get them to collect , they obviously don't care enough so I'll just get rid of them.

This was also on top of the fact I had to wait months to get it installed because the material I chose had delays ( not really their fault but the turn around time was meant to be 3 weeks so just a bad start to begin with).
So just overall wasn't the smoothest experience and I don't think I'd use them again.
However, the worktop is gorgeous and the installers were great as whoever was cutting the quartz made a mistake and they fixed it on site.

Avoid Gemini Worktops at all costs. Took my money for a material which is out of stock and then said they cannot even manufacture the product they sold to me. After 3 months without a kitchen and having come up with a variety of different excuses, they are forcing me to either pay full price for a product I don’t want or they will simply walk away, leaving me with no kitchen. I have never had such a poor experience and would very strongly recommend not to pay any money to this company.

- This review has been confirmed by Gemini worktops as being factually correct 

- This has been one of the worst customer service experiences I have ever had.
From the outset, I was explicitly and repeatedly clear that I would not accept a joined worktop under any circumstances. The ONLY reason I placed an order with Gemini was because I was assured by their own representative that an L-shaped quartz worktop could be manufactured and installed in a single piece. Had a join been mentioned as a possibility, I would never have proceeded.

- Matters deteriorated almost immediately. Only after I had paid a deposit of over £600 and a templater had attended site, I was informed that the specific surface I had ordered was out of stock and that I would have to wait approximately three months. This was information that should have been known — and disclosed — before taking my money, not afterwards.

After being forced to change material to something I don’t particularly like in order to avoid serious delay, Gemini then introduced yet another issue: they abruptly reversed their original commitment and claimed the L-shaped worktop they had promised was “not achievable”.
This claim directly contradicts:
- Their own templater, who attended site
- Their own designer 
- Our kitchen designer and our architect who have visited multiple times
- Gemini’s own published guidance on maximum sizes for joint-free worktops

After extensive pressure and having wasted two over two months Gemini finally agreed to produce a MDF template to confirm once and for all that the worktop could be installed in one piece.

When it arrived, they had made only half of the work surface so I was forced to buy MDF and arrange for someone to fix it to the piece supplied. It fitted perfectly with no difficulties

Gemini then came up with a different excuse - the deliberately vague ‘health and safety’ concerns. They have failed to send any decision maker to my property and simply come up with one excuse after another from their office. They are currently pushing me to pay for a joined worktop, the very thing that I was clear I would never accept

Their internal communication appears completely dysfunctional. Decisions are being made by people who have never seen my property, overriding those who have. 

Meanwhile, we are struggling with a massive delay in getting our kitchen finished. There is no urgency, no accountability, and no genuine attempt to resolve a problem entirely of their own making.

This experience strongly resembles mis-selling: take the order on the basis of assurances, then change the product and change the terms once the customer is financially committed.

If you value your time, your money, or your peace of mind, do not trust Gemini Worktops. When problems arise — and they do — they do not stand by what they sell.

I have contacted them twice to inform them we can no longer go ahead with our kitchen project so have requested a refund of the deposit paid for the worktop but have not heard back from them.

Fantastic customer service from start to finish, a few months later and our worktops look as good as the day they were fitted.

So, I had explored a number of options for updating our kitchen, including other materials and quartz overlays. To be honest, I made an enquiry with Gemini as a bit of a wildcard expecting them to be outside my budget for solid quartz.

I had the property particulars from when I purchased our house new about 5 years ago and it was super simple for me to upload the kitchen plan with measurements.

The next day Josh, gave me a call, explained everything and provided me with a quote for a couple of different materials and I was shocked at how reasonable they were. In fact, they were the cheapest of all the options I’d explored.

The samples arrived the next day and I picked the cheapest out of the options (because it was my favourite, not for the price.) I had a few more questions, which Josh answered very quickly and the order was placed!

I paid my template fee, and the template appointment was arranged. Now, yes, it is a bit of a faff, having to remove the old worktops for the template, but I was surprised at how easy it was to do myself. If you’re upgrading laminate, you’ll probably find there’s just a few screws holding them to the carcasses and a couple bolts holding them together.

Having removed my worktops, then panic set in. Something was surely bound to come up in the template, an increase in price, or a reason it couldn’t be done. The template was so simple and the gent (sorry I didn’t catch his name) really pleasant and reassuring.

When the template team reviewed the measurements. I was shocked to find that the quote had actually gone down because I’d allowed a little here and there to make sure the quote was as close to being right as possible. Which I thought was really honest, after all, I was happy with the quote I’d been given.

Then panic set in again while I waited for my worktops to be manufactured and installed.

I think my install date was about 2 and a half weeks or so after the template. Installation day came, and I was dreading it, sure something would go wrong. EVERYTHING WAS PERFECT!

I am honestly over the moon with my ‘new’ kitchen - it certainly looks like one! And I feel silly for the moments of panic but I genuinely thought it was too good to be true.

THANK YOU. THANK YOU. THANK YOU GEMINI, JOSH and the TEMPLATER/INSTALLER (same person.)

Two minor points of constructive feedback.
1. I took advantage of the interest free credit (thank you, great added bonus!) but it wasn’t obvious you had to pay the remainder of the deposit before you could apply for the credit. Perhaps you could make this clearer in the portal, which is otherwise great, by the way.
2. I found the guides handy, but a little overwhelming if I’m honest. Not sure if it’s just me or if they could be improved to be less daunting. Something to think about, maybe?

Would 100% recommend Gemini. Thanks again!

A very slick process. Customer portal easy to use for booking of template.
Templater very thorough and helpful with a few tiny amendments.
Slight delay for arrival of the stone but we were kept updated and it didn’t worry us to rush.
The installers couldn’t silicone as they only had white which we didn’t want as it wouldn’t have matched so we’ll have to do that ourselves. That would be my only critique.
For the money we saved using a nationwide company we are extremely pleased with the product.

Gemini were good. Reasonable price and brilliant worktop. The wait was a little long (c 3 weeks) and had to go with second choice as type we wanted was out of stock. We were told this after template day so had locked in with Gemini. Overall a good service once you have the worktops in. They look great.

We have had the Carrera Vito worktops installed. Great price, excellent quality and a quick installation too

Really easy process with Gemini and the worktop and quality of workmanship is very professional and such great value too, thank you

I found Gemini via their advertisement online and once contacted them, samples were sent and I picked my worktop for my refurbishment. Made the relevant, staged payments, measurements made and the installation process was seamless from the enquiry stage to the final installation. I'll 100% be using them again for other projects.

Overall good.

Was a bit disappointed it was three weeks from templating to fitting the worktop which is longer than the website states.

On day of fitting we had arrival time 2-5pm and they arrived after 5pm but then we’re gone at nearly 7pm, so we couldn’t use the kitchen for our toddler’s dinner that day which wasn’t ideal. Especially as the fitter said it would only be 40-45 minutes on arrival.

Amazing customer service, seamless from start to finish would highly recommend

I was skeptical at first seeing that we lived too far from their showroom but every step was well organised, from ordering samples to templating to finally getting out work tops. It was hassle free. Now we get to enjoy our beautiful worktops.

Cutting worktops on public pavement and allowing dust to fly all over my car and into my business. Very unprofessional work ethic, no accountability or apology.

The sales team were not pushy, Riaz was pretty quick to respond and was happy to follow things up (thank you, Riaz!). The samples sent were of good quality and looked exactly like the quarts we ended up getting. The installation was within 2 weeks of the measure up appointment. The quartz looks incredible and was fitted with care and attention to detail. It’s always so important to get these things right and although these worktops haven’t been out against the test of time of course but for price, the communication and the fitting, I would highly recommend Gemini.

Brilliant, we've only just received it but the delivery drivers went above and beyond. The quality looks great and the sizing is perfect. Couldn't recommend them more and will certainly use in the future.

Really pleased with our experience with Gemini Worktops, from the initial consultation to the final installation. Tan was excellent throughout, friendly, responsive, and very helpful. His communication was clear and reassuring, which made the whole process much less stressful for what is a reasonable financial outlay. I’d happily recommend Gemini Worktops based on the service we’ve received.

Very professional from start to finish, the finished Worktop was fabulous