Nice product, reasonably priced, delivered on time. All good. My only niggle is that the company described the product as both onyx and as black marble, and it can't be both as they are different mine... Toon meer
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Lees wat reviewers zeggen
I added a special request for this beautiful ashtray to be more green than brown. I received a beautiful ashtray which was as per my special request. It was dispatched and delivered within just two da... Toon meer
Really great service and product. I ordered the marble coaster set and despite it being very well wrapped up, the holder arrived slightly damaged. I contacted Gemstone Gifts and they re-sent the whole... Toon meer
I would give this beautiful pyramid Himalayan salt lamp 5****** stars! Although the box it arrived in was not very nice, and it was a present, that was the only downfall, hence the 4 stars. It was pre... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Gifts for every occasion. Specialists in Gemstones and Products made from Onyx, Himalayan salt and Selenite. From holistic to home decoration, you can find unique and rare pieces mostly handcrafted by the experts all over the world. Marble and Salt Lamps, Tea light Holders, Bowls, Tea Coasters, Chakra etc.
Contactgegevens
Unit 1H, Moss Industrial Estate, Woodbine Street East, OL16 5LB, Rochdale, Verenigd Koninkrijk
- 0161 388 7874
- hello@gemstonegifts.co.uk
- gemstonegifts.co.uk
4,4
Uitstekend
88 reviews
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Absolutely appalling customer services…You cannot trust this company
Absolutely appalling customer services and faulty products that you can't return and they ignore communication.
Purchased a crystal lamp - when it arrived the base had glue all around it and it looked like it had been previously sold and returned (cable just loose - not tied the way they usually are). Tried calling - but automated message from BT just stated line not in use. Tried online chat - person advised problem with phones lines and would be fixed that day - 3 weeks later still the same. emailed and got a response asking for photos - sent them as evidence but then no further response, no communication, no telephone, no chat - like they've gone out of business - but company house states no winding up applied for ... seems Ms Kanza Raza set up the company in 2020 - but now seems to have decided she doesn't wish to deal with customers or their problems with her faulty goods. And refunds are a definite no no !!! Sounds like a scam to me.
25 mei 2022
Antwoord van Gemstone Gifts Ltd.
Hi Angela,
It has been a few years since youreached out to us over the phone regarding a faulty order. A resolution was hence reached and we ended our call amicably. Your replacement items were sent and you were satisfied with our customer service. I'm sorry to see that you weren't able to update your review based on how your query was handled. We never heard back from you so I assume that your replacement items were up to the quality you expected. As a small business, every customer is valuable to us as they help us achieve a small part of our dream so thank you.
Regards,
Team Gemstone gifts LTD
Perfect experience
Perfect experience - buy 2 get 1 free promotion on Selenite. Really accessible and really easy to use website and quick delivery. Parcel was very well and securely packed! The seller was quick to reply to email enquiry and polite and professional. Thank you so much and see you again soon ☺️
24 mei 2022
Très contente joli produits ☺️.
21 mei 2022
Great product and service
Not used the salt block yet as was a gift.
However was great value fir money, shipped promptly and well packaged. Thank you.
17 mei 2022
Really great service and product
Really great service and product. I ordered the marble coaster set and despite it being very well wrapped up, the holder arrived slightly damaged. I contacted Gemstone Gifts and they re-sent the whole set (even though only one bit was damaged), and it arrived within 2 days. It is beautiful and looks very expensive. Thanks for the great customer service.
17 mei 2022
…Triangular charging plate
Excellent item great service would definitely purchase again from this seller
10 mei 2022
Beautiful - pyramid Himalayan salt lamp
I would give this beautiful pyramid Himalayan salt lamp 5****** stars! Although the box it arrived in was not very nice, and it was a present, that was the only downfall, hence the 4 stars. It was pretty beat up packaging, but the lamp itself was completely beautiful, so well crafted and will be loved. It arrived in perfect time, thank you.
9 mei 2022
Beautiful crystal
Beautiful crystal, very happy with my purchase, packed well and quick delivery 😀
8 mei 2022
Lovely products and quick delivery.
1 mei 2022
Antwoord van Gemstone Gifts Ltd.
We are really sorry to hear that you had a problem with your order. Having looked at your order, it seem like your order was dispatched within 24 hours of receiving the order. Can I kindly ask you to email us the issue on accounts@gemstonegifts.co.uk
I can assure you that someone will look into it straighaway.
Thanks
Customer Services
The products are just exceptional
4 april 2022
Very pleased good quality,pleased with…
Very pleased good quality,pleased with quick delivery.
29 maart 2022
Lovely pretty little bowl.
I received this lovely bowl earlier than expected so it arrived in time for my birthday. I am thrilled with it, it holds more than I thought it would.
Lovely pretty little bowl, very happy.
27 maart 2022
Great quality product
Great quality product, and very protective packaging. Very happy, thank you!
16 februari 2022
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