Genie Clean Reviews 

59
TrustScore 3.5 uit 5

3,7

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Beoordeeld met 1 van de 5 sterren

Horrible customer service! They will not help you and do not disclose a name of who you are communicating with after being asked numerous times! They will not work with you, only excuse their poor s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have taken my time to review the products I have purchased. Products arrive on time. I have Grease be Gone, which is my absolute favourite. I have a wooden extractor over my cooker which I had n... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered the big bundle, one product was missing, I contacted genie and they sent one immediately, can't fault the customer service go above and beyond to help. As for the products, they are beyo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely... Toon meer

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Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

59 reviews

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Heeft 68% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,7

Alle reviews

(59)

58 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Reviews on products

I ordered a few things floor cleaner the room cleaner . Fairy liquid and another to tackle grease grime etc .. I have to say I found them pretty effective they are a new business and I’m all for supporting new business .. few hiccups with delivery to begin with but got resolved with one of the ladies on watts app .. I will be ordering again very good products

22 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I think Ive tried every cleaning…

I think Ive tried every cleaning product in the range, they are all outstanding but the "clean ya oven" wow! It literally does exactly what it says, sprayed it on left for half an hour and it grease and grime just wiped off! Very happy! Best of all you don't need much of it so a £10 bottle will last me for months and months, highly recommend all the products but the oven cleaner without a doubt is the best on the market ☺️

18 december 2025
Review zonder uitnodiging
Logo Genie Clean

Antwoord van Genie Clean

So kind you took the time to write a nice review liz thank you so very much really means a lot.

Beoordeeld met 2 van de 5 sterren

Disappointed

Placed an order 17 days ago still not received it. I have email customer service team they did reply saying they will get In touch with the team and message me back within 3 days still nothing 😫 come on guys what’s going on ????
I wish I could leave a bad review on the product but I can’t because it’s great!!! This is my second order. so I can only assume it’s the fulfilment team come guys!!

1 december 2025
Review zonder uitnodiging
Logo Genie Clean

Antwoord van Genie Clean

Hi so sorry you have encountered this please email claire@genie-clean.co.uk I can sort this asap for you , again issues with email delivery have caused so many issues thanks claire

Beoordeeld met 1 van de 5 sterren

No stars.

Have been ordering for ages and recently had nothing but issues with my orders (damaged or missing products) delivery taken over 3/4weeks, customer service is non existent have emailed more then twice since the 21st of November and all have been ignored still nothing to now. Grease be gone and scale it down has started affecting my skin and also the wax melts are not lasting for more then 1 burn. As much as I like some of the products I won’t be ordering again quick enough to take peoples money but don’t want to deal with any customer enquiry’s or issues and just void emails but continue promoting to take peoples money, I’ve seen others waiting well over 6 weeks and have gone to trading standards over this.

17 december 2025
Review zonder uitnodiging
Logo Genie Clean

Antwoord van Genie Clean

Hi Lou sorry for your issues with customer services I can assure you you are not being ignored at all , please can you confirm which emails you have been sending theese too as there is an issue as people are emailing a old dormant email address the correct address is customerservices@genie-clean.co.uk
All our products are manufactured in uk and have the legal requirements on the labels , with any product even beauty products and cleaning products can cause irritation to skin as stated on label hence why gloves should be worn.The delay in shipping has been down to the Christmas season and is part and parcel of this time of year unfortunately as it’s so upsetting for us , but hopefully all back to our usual 48 hours next week. Hope this clears up your issues please reach out to us at customer services many thanks

Beoordeeld met 5 van de 5 sterren

Great products!

Had a blip with my delivery which I bought for my Mum…carrier issue not Genie Clean…emailed and was sorted within 48 hrs and replaced without an issue(Thank You).
Products are fab… I tried the glass cleaner out of Mums…THE best ever! So happy I have now ordered for me this time.

3 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing company this is the 3rd time of…

Amazing company this is the 3rd time of ordering and I received my items on Friday but unfortunately one of them had leaked I contacted them straight away with a quick response I and a couple emails back or fourth this matter was resolved quickly I could have had a credit or a replacement I asked for a replacement and this has been done for me straight away fantastic customer service highly recommend to anyone who would like to try new cleaning products all of their products are amazing

7 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love these products

Love these products! Tried their wax melts for the first time and wow they are amazing 🤩 the smell. No going back on these now. Best I’ve used, and I use a lot, I have a whole drawer full of wax melts 🤣 Love the room cleaner another amazing product and the grease be gone. The oven cleaner I didn’t really get on with but I’m impatient and don’t think I left it long enough so I’m going to give it another go. Amazing products though. I had some issues with orders and delivery’s recently and customer service wasn’t great until Claire got involved, she was amazing and showed me that they do care about their customers. So thank you Claire. I will definitely keep ordering.

30 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This is a scam company

This is a scam company. Never received my order. After 2 emails company stopped replying to any of my messages. This is a bigus company

1 december 2025
Review zonder uitnodiging
Logo Genie Clean

Antwoord van Genie Clean

Good evening Sarah ,did you email customersservices@genie-clean.co.uk or claire@genie-clean.co.uk we can help , as all emails to theese are answered within 5 working days sorry for your inconvenience

Beoordeeld met 3 van de 5 sterren

Only giving 3 stars not because of the…

Only giving 3 stars not because of the products they are very good, except maybe the wax melts not being very strong but the cleaning products are very good and do what they claim. My issue is with the people who pack the orders and customer services. Too often you won’t receive all of your ordered paid for items then you have to go through customer services who’s responses are unprofessional using inappropriate wording then having to prove your missing items by taking photos of something you don’t have so if and at this point it’s a big IF I order from their website in future I will video the unpacking and recommend others to do the same, it’s safer to order through TikTok as you can contact TikTok if you don’t get anywhere.

20 november 2025
Review zonder uitnodiging
Logo Genie Clean

Antwoord van Genie Clean

Good evening please confirm you are emailing the correct email ? Customer services@genie-clean.co.uk alternatively claire@genie-clean.co.uk we will endeavour to solve your issue asap .

Beoordeeld met 5 van de 5 sterren

Oh my days my house is shining

Oh my days my house is shining. I cannot even explain what is in these products they are magic and the smell of the carpet freshner is sooooo good I put a teaspoon on my door mat yesterday and hoovered it when my delivery arrived just because I wanted to smell it and this morning I turned the hoover on and my daughter shouted from upstairs mum what are you spraying it smells amazing ….. it was my bloody hoover I’m over the moon don’t waste your money on other products this company is the 1 !!!!!

18 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Genie clean ya oven ,What a waste of…

Genie clean ya oven ,What a waste of money and time,did exactly what the videos state and doesn't work,I left it over night, didn't work,I left it on again for 45 minutes, didn't work absolutely rubbish,best thing to do is use the old Brillo pad with hot water n washing up liquid,alot cheaper,paid for 48 hour delivery and came a week later ,0 star if I could

12 november 2025
Review zonder uitnodiging
Logo Genie Clean

Antwoord van Genie Clean

Oh we are so sorry you feel like this about clean ya oven ,when thousands of jappy cudtomers are loving it .we do advise if uour ovennis really bad you may want to purchase a genie scraper to help the process ,as genie clean is only allowed by law to go to a certain strength many thanks

Beoordeeld met 5 van de 5 sterren

Amazing products

Amazing products, will definitely order again. I find any cleaning products quite over powering with chemical induced smells, however this product does not have any of that, its like magic!, in fact it makes cleaning enjoyable! No headaches from the chemicals. From order date to dispatch was very prompt and delivery to location was within days.The only teething problem I would say is the P&P to outside UK within the British Isles (I.e Isle of Man) was very expensive for small orders. I found another way to post it to me (thankfully have relatives on the mainland). Tik Tok don't recognise isle of man so I couldn't order through that either which would have been another option.
Apart from that I will still order again and again 😊😊😊😊

10 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I absolutely love all of genie cleans…

I absolutely love all of genie cleans products I find them absolutely amazing and find cleaning effortless spray and leave then wipe works on grease,grim oil . The polish , floor cleaner and room sprays all amazing .
Always delivered on time and never damaged.

29 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The first time I ordered from Genie I…

The first time I ordered from Genie I ordered a few items on pre order, I didn’t understand that the other items ordered would come at the same time and I had no intention or ordering again due to waiting for the pre order products. However once I tried them I was totally amazed at the outstanding quality and how it made cleaning effortless and easier with amazing long lasting scents allowing me to enjoy cleaning again, now I would never use any other products, out of all my orders I have only had 2 issues with leakages on deliveries and after contacting customer services they responded quickly and were very helpful with sending out a replacement product.

1 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

“I’ve been using Genie Clean products and I’m really impressed with the results. The products are powerful, reliable, and do exactly what they promise. They’re especially good for people who really know how to clean, because you can see the difference right away when used properly. Everything feels fresher, looks brighter, and the whole process is so much easier with Genie Clean. Highly recommended

26 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought grease be gone and scale it…

I bought grease be gone and scale it down they were so good I decided to try some of the other products which didn't disappoint. Lovely fragrances and very powerful cleaning results. Value for money, long lasting and just what every home needs

3 oktober 2025
Review zonder uitnodiging

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