Genix Flooring - Best Floor Selling Agency Reviews 31

I am absolutely thrilled with my new Emser Extero! This installation process was smooth and efficient, and the finished product is stunning. The quality of material is top-notch, it's already transformed the look and feel of my home. I'm so grateful for the excellent customer service and would highly recommend genix flooring for the services.

Just inspected all pieces and everything looks good! So very pleased with the order process and especially the great customer service. This is a small project, the entry way at my front door, but the service has made me feel valued as a customer even though it was a small order.

Thanks again for a great experience - it's rare these days!

This was my first time working with Genix Flooring, I was in search of a specific tile and they had a great deal on it. I had multiple problems on my side and Thomas Walt was my sale rep and he made this experiance amazing. First, I had ordered the wrong color and I send an email and he promptly fix this matter and got me the correct colors ordered. Second I had a box of tile that was broken Thomas was able to get me a replacment set up. third, I was short 2 boxes of tile and I was Thomas was able to have my order ready for pickup in the same days time so my tile installer didn't have to come back. I really appreciate him very much for helping. I will be working with him in the future for any of my floor needs.

I needed a small amount of tile to match old my 25 year old bathroom, delivered quickly. Thomas Walt and Genix was very responsive. I got the tile on time, and he followed up to make sure. Great service!

We needed a small amount of tile for a project in a very timely fashion. Our local distributor was not able to get it, so we searched the product online an d Genix Flooring came us as having the material. We called and Thomas Waite confirmed they had the material, processed the order and had the material onsite in 3 days.

Order arrived exactly when promised. Thomas was in constant communication with me.

Needed an order shipped in a timely manner to avoid costly project delays. We were assured via the website’s chatbot that the product would ship within 2-3 business days. When it did not, we escalated to customer service. Thomas Walt assured us via email that it would ship the following Monday. It took another two weeks to ship, during which time, I was calling multiple times a day, costing me valuable productivity at work. Mr. Walt refused to even give me shipping estimates once the tile did ship, which, with every passing day, it did not. At one point, we received an email (now 1.5 weeks past the stated ship date) stating that he would not ship the tile until he received email verification. Once we provided that, it took another 4 days to ship! When it finally did ship, we received a tracking number that never updated, so we had no way of keeping our contractor informed about the delays. Nor did we receive instructions for getting our shipment once it was randomly delivered to a city far outside where we are. This was a disaster from start to finish, and the advertised shipping timeframes are a joke. We incurred so many additional construction costs because of this delayed shipment, and when we requested a refund on the shipping to help defray those costs (it would have been a pittance given the debt we ultimately took on because of Genix’s incompetence and terrible communication), Mr. Walt refused. We will be reporting this business for fraud, holding onto people’s money and refusing to ship orders that they placed.

The purchasing experience was easy. All information was communicated with me throughout the process through delivery.

I needed tile shipped within 1.5 week timeline. Tom worked on fulfilling the order and got the tile to us days ahead of schedule. We were so relieved. Thank ou!

I recently used Genix Flooring for luxury vinyl tile flooring services, and I was extremely impressed. Their attention to detail was impeccable, resulting in a flawless installation. The quality of their work and the professionalism of their team exceeded my expectations. Highly recommended!