Geobear Reviews 445

Unreliable and unprofessional.
I first contacted Geobear at the beginning of March. First impressions were very positive, the person I talked to was informative and helpful. I booked a site visit but I had to wait until the beginning of April, but I was happy to wait. He informed me that he would call the day before just to check everything was still ok at my end.
The day before the appointment came and I heard nothing. So at the end of the day I emailed to check everything was ok and the appointment was still going ahead. I received a reply at 10.30pm full of apologies to say he had injured himself on holiday and unfortunately was unable to make the appointment.He would contact me the next day to arrange another date. I did not mind he was injured as that wasn't his fault, but I did have reservations that I had to contact him to see if he was coming, he had plenty of opportunity to contact me and he would have known in advance that he was too injured to make it.
He phoned next day, and as his diary was booked up I would have to wait another month so the beginning of May for the next available date. I booked in and he told me as it was the day after bank holiday he would phone on the Friday to again confirm things were ok at my end.
The Friday came and I received a call in the morning. To then be told he would have to change the time of our appointment to the afternoon as his bosses had booked another client in at my original time. I explained I couldn't do that time as I had another appointment and reminded him I had been booked in for a month and I had already had a cancellation and obviously this client was a recent addition. He just kept blaming his bosses. He then said he would look into it to see if he could do our original time and he would get back to me.
I waited all day, I sent 2 texts and an email asking for an update and confirmation either way as I needed to know. Still nothing. I was left in total limbo.
It was only after I sent a very strong email and cc the company in on the Monday that I eventually got a reply. Unsurprisingly he was not coming.
The lack of professionalism and common good manners was appalling. The new client was obviously more important than me and no doubt their job was a lot bigger than mine, as they did not have to wait for an available date. The company was happy to push me out even after I had already been let down once and had therefore waited 2 months for my appointment. But what was worse was the total lack of manners and respect.There was no communication, I was left to chase things up on both occasions. I would definitely not recommend this company. I am now going with a company that wants my business and treats me with respect, who won't waste 2 months of my time.

The Area Manager called to our house to review hairline cracks that had appeared. We found him to be reliable in his communication. Gave fair comments and was very thorough in examining both inside and outside of the house. He could have easily said we required a lot of work to be done. Instead we only need to monitor for now. It's refreshing to not be taken for granted. For that we are thankful.

Excellent company to deal with. System is non invasive as promised. The lads on site are a credit to the company. I have confidence that the house is now supported and at a fraction of the cost of concrete underpinning

I had a great service. All done in a day, left no mess.

I found Geobear from an advert and was dubious. If something sounds too good to be true it usually is. Not with these guys.

A quick form lead to a video call and I showed one of the experts my issues. They arranged a visit in person. They broke down their prices and explained their product and how it worked.
I couldn’t believe the difference compared to the quotes I was getting. Better yet, they told me they where not convinced that I actually had the issue other builders said I had and wanted to send someone out to do an in person inspection.

Craig came out from the sales team and allayed my fears on this occasion given a full breakdown of my issues which are not related to subsidence. He then went away and wrote me a full report explaining the areas to monitor ad recommendations

The whole process was so transparent which in this game is hard to come by.

The most shocking thing of all. It was all completely FREE.

I’ve been asked to write hundreds of online reviews and very rarely do but on this occasion I felt compelled to do so because they are genuine.

Emma was very helpful and thorough on the virtual assessment. Thankfully she didn’t think there was a problem with anything she saw and recommended a couple of points to monitor for 12 months. Thank you Emma.

The team, Dean, Ian and Matthew who came to stabilise the house with resin were all very respectful. Dean kept me updated and explained what the plan of injecting the resin was over the two days.
A very good job done.

Very pleased with Geobear’s prompt investigation and great help. Cracks were reappearing 14 years after their earlier occurrence, which had been caused by a failed drain. A few days after my initial contact, Geobear arranged a no-obligation video survey. Ian thoroughly explored the nature of the cracks, deducing they were due to the failure of the earlier render repair, and not due to further ground movement. He kindly emailed a brief report to that effect the same day.
So Geobear didn’t recommend their treatment - just repairs to the render. I cannot thank the highly professional and friendly team enough for their kind commitment to helping this customer in the best way -
a rare delight to experience such professionalism without sales pressure.

The job was carried out professionally and efficiently and engineers were friendly and thoughtful.

very professional service- omar was great

Jason was extremely clear with his instructions during the virtual property assessment and took the time to thoroughly inspect both the inside and outside of the house, including the lean-to shed. He reassured me that it was unlikely to be subsidence and advised me to continue monitoring the cracks I was concerned about, inviting me to get back in touch if I had any further worries.
This gave me significant peace of mind, and I only wish I had contacted them sooner. I would highly recommend this company, and Jason in particular, as he was courteous, patient, and very professional throughout.

I have used Geobear on several projects over the years. They are good to deal with and the work teams are friendly, clean and efficient. To stabilise a property it takes 1-2 days as opposed to weeks if using traditional underpinning, it is significantly less disruptive and it is generally more cost effective.

I’m a first time buyer and had no clue about anything. The explained the surgery to me perfectly and really dumbed it down so I could understand.

Geobear were helpful and professional, arrived when they said they would and tidied up properly afterwards. The wall cracks visibly closed as polymer was injected which was very reassuring.

The representative from Geobear went to great lengths to collect all the relevant information from me prior to our 30 minute zoom conversation. Whilst the conclusion was that geobear would not be a suitable solution, I felt that they really paid attention to my situation and fully understood the issue.

Right from initial contact, all members from the office and site team were very helpful and answered any and all of my questions.
On the day, the team were early to arrive and quickly got on with the job in hand. Unfortunatly the Injection motor wouldn't work so we had to reschedule the pumping phase of the job. When they returned the job was quickly sorted and the team left me fully informed that the porch had been raised 4mm and was now stable.
If you have any underpinning issues i would recommend you give them a call.

Good communication up front with the engineer planning the work, and we were booked in very quickly for a two day slot.
On the day itself, the team were late arriving and getting started. There had been prior talk of it being all done in one day, but good job they left two in the diary. They cracked on in the afternoon and into the next day, though weren't terribly communicative during the works, and there had been some miscommunication about the lifting of carpets to cut a hatch.
We were unfortunate that their truck broke down part way through the work, which meant a third day was required - but these things happen and are unpredictable, so can't complain.
Post work and having paid, communication was a bit slow getting the completion paperwork - we were straight into the Christmas period, so some give expected but took a little chasing.
Overall, pretty good - just comms could perhaps be a bit better at times.

I recently had Geobear attend my property on 23 December to complete the agreed works, and I am extremely satisfied with the whole experience from start to finish.

Geobear are specialists in ground engineering and subsidence repair solutions, using innovative geopolymer resin injection to stabilise the ground beneath structures without the disruption and mess of traditional methods like underpinning. Their approach is clean, fast and engineered by specialists to suit each specific situation.

From the initial fact-finding phone call through to the completion of the works, everything was handled professionally and efficiently. The team communicated clearly, explained what needed to be done, and made sure I understood each step of the process. This level of communication gave me confidence right from the outset.

On the day of the works, the engineers arrived on time, were courteous and respectful of my property, and carried out the task with minimal disruption. The work itself was completed smoothly, and the site was left tidy and in good order. Again, the team took time to answer questions and reassure me throughout, which I really appreciated.

Overall, I was very impressed with the professionalism, technical knowledge and customer care demonstrated by Geobear. The process was straightforward, well-managed and exactly as promised — from quotation to completion. I would not hesitate to recommend their services to others facing subsidence or ground stability concerns.