On 3 FEB 26 I made a $345 Germanshop 24 purchase. It never arrived. Subsequently I made several calls and e-mails to Germanshop 24 to request a refund. I received only one e-mail response.... Toon meer
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Lees wat reviewers zeggen
My order was absolutely perfect. The packaging was done so well and that is truly appreciated. My only wish is that you will soon be able to sell Harry’s bread. I still have a few packages in my freez... Toon meer
I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... Toon meer
Bedrijf heeft geantwoord
I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.
Contactgegevens
P.O. 1444, 31310, Hinesville, Verenigde Staten
- 916 273 6029
- info@germanshop24.com
- germanshop24.com
3,3
Gemiddeld
218 reviews
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Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I am very pleased with your service
I am very pleased with your service. The only thing i can think of is about the milchschnitte that it would not expired so soon. I am just so glad that i have now the chance to give my grandchildren some good german food. Thanks so much.
13 mei 2017
Review zonder uitnodiging
All good & fast as well Thankyou
12 mei 2017
Review zonder uitnodiging
Fntastic store, huge selection of products and great customer service
I can finally find all these items that i have missed so much over the past 10 years. There's no place like home and thanks to GermanShop24 I get to bring a piece of home to the U.S.
Item charges are reasonable and so is the shipping. All merchandise arrives in a timely manner and is usually packed very well. I place one order each month and I have not yet had any issues at all. Customer Service is outstanding.
12 mei 2017
Review zonder uitnodiging
Great!
I love germanshop24 customer service is great..they got a lot of products to choose from..package comes on time and everything that i order is always in the package and in good shape..they pack it very good..recommend this company highly!! I live in Alabama and they dont have alot of german food and i do miss german food so thank you germanshop24!!
12 mei 2017
Review zonder uitnodiging
I received my order in a good time
I received my order in a good time. The order was great. I have no complaints
12 mei 2017
Review zonder uitnodiging
Antwoord van Germanshop24
Dear Marlo,
Thank you for your feedback. Since you gave us 4 stars, please let us know if anything was wrong with your order. We need regular feedback to improve our service and your shopping experience. SK
Very happy
Quick shipping. Everything was in great condition.
Items were wrapped individually in bubble wrap, so nothing got damaged.
Very happy with my purchase!
11 mei 2017
Review zonder uitnodiging
Excellent service
Excellent service, packaged very well, quick delivery
11 mei 2017
Review zonder uitnodiging
Good place to buy German products
If you are looking for a lot of German products this is a very good place to order from. I would rate 5 stars if they would consider adding more products or when a customer asked for a curtain flavor of something to maybe be able to add it or offer to ship it at additional cost of course.
11 mei 2017
Review zonder uitnodiging
Antwoord van Germanshop24
Sandra,
Thank you for your feedback. When we receive customer requests for new products, we consider every request very carefully. There are some factors, which prevent us from adding new items in the first place: For example, it is not allowed to internationally ship any items containing meat or cheese, even some liquids are not allowed. Besides that, we also make sure that the new items may be interesting for other customers, too. To add a new item to our assortment, we have a big effort, since we have to create stickers, research customs codes etc. Just adding an additional item to an order sounds easy, but it is not just like putting an item in a box.
I hope my explanation helps you to understand why we sometimes cannot fulfill every product request.
Thank you for being a loyal customer! SK
Great Company
I just love to order from German Shop. Never had a problem and the prices are great.
11 mei 2017
Review zonder uitnodiging
Package came late
Package came late, but everything was great wrapped, the "dickmanns" was broken but taste was great.
11 mei 2017
Review zonder uitnodiging
Ich habe bis jetzt zweimal in die USA …
Ich habe bis jetzt zweimal in die USA bestellt und ich bin sehr zufrieden wie schnell ich die ware erhalte.Ich bestellte in den USA deutsche sachen und die sendung dauert doppelt solange wenn nicht mehr.Karin Young
11 mei 2017
Review zonder uitnodiging
Excellent delivery time and …
Excellent delivery time and exceptionally very easy to place an order! Would appreciate more of a discount with higher costly orders though?
11 mei 2017
Review zonder uitnodiging
Great price and the shipping is …
Great price and the shipping is fast.Will order more from Germanship24.
11 mei 2017
Review zonder uitnodiging
Love ordering stuff from you guys
11 mei 2017
Review zonder uitnodiging
Rude customer service
I cannot speak for the products but here is my email interaction with the, I still can't believe it, manager:
My email:
Hi,
I have a question regarding the prices. The products advertised do on average cost a third in Germany. I thought that may be justified because the products need to be imported to the U.S., hence the increased retail price. However, when checking out I was surprised that you ship the products from Germany and that the buyer still has to pay high shipping costs and is responsible for customs. Would you mind explaining how you calculate/justify the prices?
Thank you!
Here is the answer:
we do not just sell products - we offer a SERVICE!
If you buy your oil at a local store and do your oil change at home, you also just pay 1/3 than any shop charges.
Don't order there because despite the manager yelling "service" at me, unfortunately there is no customer services.
Update:
As you can see the answer of germanshop24 below....I am right about the rude customer service :)
11 mei 2017
Review zonder uitnodiging
Antwoord van Germanshop24
Our answer explains our pricing more than enough. If you do not understand the difference between a service and a product this is not our concern ;)
great and fast service
Nice selection of products, got free shipping plus a coupon and fast delivery
14 augustus 2016
Review zonder uitnodiging
Transactions made easier.
Minimum orders are now $20.00. Not good for me. Input should be improved (i.e.mistakes in customer input should be displayed prominently),
I was not able to use my regular customer ID (email account) and had to contact Customer Service to have my own email account back. Otherwise, good service, decent product line.
13 augustus 2016
Review zonder uitnodiging
Antwoord van Germanshop24
Dear Victor,
sorry for any inconvenience with your password. We got a new shop system and for your own security, passwords were not transferred to the new system.
The minimum order value was introduced to keep our product prices as low as possible. We have fixed costs with any order - no matter how large the order is. For example: If someone just orders one bar of chocolate, we would actually made loss. So to keep the product prices low, we introduced the minimum order value. Other option would have been to raise the prices, but since most customers order for $50 or more that would have make no sense. I hope this explanation helps you to understand why there is a minimum order value.
Thank you for your feedback and have a nice day!
Excelent
Great and fast service
Will order again from them !!
13 augustus 2016
Review zonder uitnodiging
THE BEST
I have oredered from Germanshop 24 for well over a year and ALWAYS get 100% satisfaction and super fast shipping.
MUCH BETTER the a few other online German grocery retailers....!!
HAve told all my friends and co workers about theis great business !!
12 augustus 2016
Review zonder uitnodiging
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