Germanshop24 Reviews 

Sent wrong order despite providing updated invoice on the same day as placing original order. After delivery, they responded that last minute changes cannot always be made. The problem is it was not a last minute change. I have not heard back from them in days. (Correction: They have responded to this review.)

As you can see they responded. So everyone is clear, they did not recommend I cancel my order. Matter of fact, my order was placed on 4 Dec, I requested the correction on 4 Dec, they did not respond with anything other than an updated invoice with the requested updates, also on 4 Dec.

When I notified them of the error upon delivery, that is when they claim that they couldn't guarantee the order could be updated. Now they are making claims about mentioning canceling the order in responding to my update request. That is FALSE. No where in their response was there a single mention of canceling. As retaliation to this review they deactivated my account. That is interesting as I have no plans on ordering anything else from them. It is not that I did not get what I ordered, rather how they have responded.

I have all the email traffic for this transaction and I double checked it all. The first time they mention not being able to meet the update request was after delivery and I contacted them about the error. The first time they mention canceling the order was in their response to this review.

Just received my 2nd order. Fast, well packaged, filled correctly. Highly recommended! Thank you.

Love it. I just recently heard about this store, placed my order on 11/9/20 and delivery arrived today 11/18/20 in perfect condition and well packaged. Very pleased with this company.

Everything was in perfect shape and good , thank you so much I will definitely order again !! Danke schön 😊

Got my first order everything got here quick and loved it.

Buy here and be happy. I received my first order last week and could not be happier. The Shop has a wide variety of quality items at very reasonable prices. I was able to find my favorite tea and favorite childhood candies at much less than previously paid on Amazon. Shipping was almost immediate. Best of all the customer service is SUPERB! I will definitely order on a regular basis.

Perfect! I love this shop so much

Love this store because they have a good selection of both Ritter Sport and Milka chocolate. Orders get to you relatively quickly considering they are traveling overseas and during COVID19. I've never had a problem and they have a good selection. Please make sure you don't confuse them with German Delistore which is awful and tried to charge $90 because they got into a fight with FedEx. Use GermanShop24!

I agree with the other 1 star reviews. SAME happened to me. Very very rude lady I spoke with and she could not answer any simple questions such as Where is my order? and When can I expect it?

They will respond to this review with some bogus response. My $60 bucks is lost and I still have no product. Trust us, shop elsewhere.

We were very happy with our delivery it was shipped swiftly. Just one thing- don't bother with the cooled shipping supplies. It cost extra and does not work. All the chocolate we ordered arrived in a liquid state and the freezer pack leaked.

I have ordered from them now 3 times no issues. All has shipped land arrived in great condition and on time.
Product look good and taste good. Will order again

The shipping was very prompt. However, they initially sent me the wrong items. I had ordered two bottles of Alpecin Hybrid Shampoo, and they sent me the Alpecin Hybrid Liquid tonic instead. They quickly rectified this though and sent me the correct items at no charge. Both shipments arrived very fast. These were coming from Germany, and they arrived within a week or so each time. Also, their prices are the best I have been able to find online for the stuff I was looking for. Will definitely order from them again.

Horrible ..save your money and shop somewhere else..they will take your money,and block you when they make a mistake and you ask for a refund..WORST (wurst) company I ever dealt with

I ordered something on December 1st for holiday parties. It never arrived. Since the company was on winter holiday from December 20th to January 5th, I was unable to follow up on my order until today. I spoke with Sonja (sp?) and was told that due to a glitch in the system my order had not yet been processed! Sonja told me that my options were to cancel the order or have it processed at full price. When I asked if it was possible to get a discount on the shipping (since I placed the order over a month ago), I was told that as a policy they do not provide discounts.

My advice is to shop elsewhere. Looking at other reviews here, this is not the first time the company has had issues. Further, it's disappointing that they are not able to offer discounts or refund shipping costs when they make a mistake.

UPDATE: After seeing the response from the company, I wanted to note that the details they provided are inaccurate. When I placed my order, the company was NOT shipping out orders in 2-3 business days. The company was experiencing additional delays of at least 5-7 business days and noted this on their website. Further, when I placed my order, there was no notification that they would be on winter holiday starting December 20th.

Looking through the company’s responses to other negative reviews here, it is not surprising that they would fail to take responsibility (they told me the issue was a system glitch over the phone) and instead put the blame on another entity and the customer.

I Recieved my order and was missing 1 item.I have called the number on the website and left messages but have yet to receive a call back so yes I am a bit disappointed that I spent all this money and and I can't get anyone to call so I can get my Item shipped or refunded. The items I did receive were perfect.

I was contacted by Germanshop24 and did receive a refund. Thank 3for such a fast response.

Good company, but delivery needs improvement

Since I can not answer to the shops answer of my previous review, I will happily give them another 1star review.

Meanwhile my order arrived and it all gone bad. Not edible, if you would eat this, you probably get food poisening. I already tried to get my money back. The shop won’t even answer to my Paypal Request, after all I spent almost 50€ on my order which brought me nothing but trouble, stress and almost food poisening. Imagine if I would have given this to my children for which I ordered those as a big surprise. Also the Shop says that everything was within the regular timeline, not true. I ordered on Friday 6:53am, the website said DHL Express takes 2-3 days for delivery. Then it was delivered an Thursday around 4pm. So dear germanshop24 please buy a calculator. And dear fellow customers: DO NOT ORDER FROM THIS SHOP EVER!

Don’t order from this website.

This company stole my money.. I ordered Kinder, and I received the product that expiration date is “tomorrow” from the day I received it. It’s a 10 pieces of chocolate, how I’m gonna eat all of them in one day? Plus, it tasted like acid. So, I called the company and told her about my case, she replied that it’s all my fault because I didn’t order the shipping process with cooling condition (even though I did ordered it that costs me 6.99 dollars) she said I should have paid more for it.

Okay, what about the expiration date! That chocolate will expire tomorrow and I just received it today? She said, because I ordered in the last week (it was only 5 days). But, it doesn’t give you the right to give me the chocolate that will expire tomorrow from the day I received it.

She told me that was the manager and so rude to me and she told me to email the owner.. I emailed him, he said that it’s my fault because I didn’t receive the package myself.. It’s because I live in an apartment that has a front desk service and they delivered it to my unit. (Another reason that doesn’t make any sense)

I suggest everyone to not order from this terrible website. They steal your money and they wouldn’t refund you even if it’s their fault.

I am glad I found this Company.
Had no problem with anything.
I ordered and got everything packe nice in less than a week.
I am very happy with everything and will order again before I run out off the stuff.
Thank you for great service.