GET IT FIXED LTDReviews 

Trustworthy company. Kept informed every step of repair. Reasonable charges

Well repaired

They kept me informed at all stages about what was happening with the repair of my Ruark machine, including advice on additional work. When I got the machine back, it was good as new.

Great service. Used them twice now and both repairs were perfect.

Battery exchange for Bose mini - good efficient service.

Excellent service- couldn’t fault the entire process. Communication was clear and timely- when they said they were going to do something they did it. Cost was reasonable. Item was shipped back promptly. Certainly 5STARS!

Everything thought of including collection and delivery. Hi-Fi equipment now working better than ever.

They've had my phone for two months, they never answer the phone, haven't repaired or returned my device, promise updates via email but don't deliver.

It is not realiabe and not good service provide

They make such a big thing on their website about GET IN TOUCH by phone.
I have been calling all day but nobody answers.
The website has lots of fantastic technicians in white coats 'fiddling' with equipment as if they know what they are doing but I am beginning to think the true picture isn't quite as hi-tech as they wish to make out. It wouldn't surprise me if all the images on their website are not from their premises but stock photos or staged by actors!

ok where do i start, i wrote a review a few days a go saying how bad this company is. i received a reply asking me to take down the review & that they would sort out the situation. i told them i would but i need a promise that my amp would fixed properly. good job i didn't still no reply still haven't done anything. for your own good please do not use this company they lie their dishonest & they definitely dont believe in customer care AVOID THIS COMANY WITH ALL COSTS

In May 2025 I contacted Get It Fixed an.d asked them whether they could fix my Bose Lifestyle 30 series system. They said that they could fix my unit and I sent it to their address in Birmingham. In late September I received the repaired unit. They have fixed most of the faults with the device. I can now play CD’s again. There is a problem that tracks skip when the unit plays for more than around half an hour. I am not complaining about this as most of the problems have been solved and it is a very old unit.

The engineers are very skilled at carrying out the repairs that they say they will. However I found the communication very difficult. Often a phone call or email would not be answered So I have no idea of the status of the job.

This company provides a valuable service but it needs better procedures for communicating with customers.

I sent my KEF subwoofer in after it stopped powering on. I was a bit nervous about mailing it, but Get It Fixed made everything super easy with their prepaid label and regular updates. Within a few days, they diagnosed the issue and replaced the damaged parts. When it arrived back, it was packed very well and looked spotless. I plugged it in, and the sound was better than ever deep, clear, and consistent. The whole process took under two weeks. I appreciated their clear communication and the quality of their work. Highly recommend.

They received my laptop, then informed me there was a 4-5 week wait for assessment, unless I paid the 'express' charge, which I did.
A few days later (they never answer the phone) they informed me a new part would need to be ordered, and when this was fitted (£130) they could run a diagnostic to see if this fixed the problem!
I could not contact them to speak to an engineer, or anyone, so had them return my unit. I've wasted two weeks and a fair bit of cash and received very poor service.

NEVER USE THESE PEOPLE.
Paid for their 'express', service like a fool and about 4 months later got a NON working amp back, with the case not put back together properly and the speaker cable plugs flopping about. They had repaired the original fault but damaged the motherboard. Been in negotiation with them for over 3 months but they either want more money or a refund which means i will have to pay again for the damage they have caused. They even questioned the original fault even tho they tested it AND there was a bleeding great note attrached to the amp saying 'works normally but has a long warm up time'. The note was even in the pictures they sent me originally

SO IF YOU WANT TO WASTE 8 MONTHS OF YOUR LIFE AND LOOSE A LOAD OF MONEY USE THESE PEOPLE.

IF NOT... DON'T EVER USE GET IT FIXED.

I'm a 90s CD man and bought a 90s tech Cambridge Audio CD player second hand for a pittance and found out on receipt that it was skipping like mad (caveat emptor). Nobody local would take it, so looked into sending it away.
Get It Fixed were quick to offer a reasonable quote, which was not adjusted when I sent it to them. They repaired the skipping issue in the timeframe stated and, on testing, noted an output quality issue due to degraded capacitors and gave a very reasonable (optional) quote to fix this too, which they promptly did.
What can I say? The CD player now delivers smooth crystal clear audio. Can't fault the service.
I would, however, make the following recommendation to the company:
Your Facebook recommends are all from "digital creators", "personal trainers", and people from Birmingham whose profile pictures contain sunglasses and a BMW. It's not an optimistic look for future customers. Just a thought.

Mainboard needed replaced into my jbl boombox 2, works normal, still testing the unit reay hard to see if it works fine!!

Company took several months to look at the HiFi unit I sent in then said they couldn’t fix it. Offered to keep unit which I agreed as no good to me broken but then took several months before refunding part payment made and then didn’t refund the return postage that wasn’t used as they kept the unit. Shockingly slow service and bad financial agreement. I paid on time in advance and I’m still waiting for money back. DO NOT USE THIS COMPANY TO FIX YOUR EQUIPMENT

I came across this company by chance on the internet while looking to repair my Huawei Mate 20 Pro. I read the positive reviews on their website, but I wasn't smart enough to check their feedback on Trustpilot and Google. Beware: the negative reviews are absolutely accurate.

This is a company that asks for payment upfront, doesn't tell you how long the repair will take, then sends you an email saying that if you want it done quickly, you need to pay an extra £35. And even then, it’s not done quickly.

I waited two months for them to return my phone. After threatening them, they finally sent something back saying, “We’ve temporarily installed an OEM screen.” That is not an OEM screen — that’s a screen straight out of Frankenstein’s lab. It doesn’t work, it’s garbage, and it’s impossible to put a phone case on it because it’s like trying to fit an iPhone screen onto a Huawei body. Completely unfit. The screen is warped and terrible.

In the end, I had to tell the company they could keep the phone. I sent it back. I don’t want it anymore. It’s unusable, pure trash.
I asked for a refund several times, and each time they coming up with a thousand excuses. I had to go through legal channels via MoneyClaim.
I recommend MoneyClaim to everyone. As soon as they received the email from the court, they processed the refund. But I’m not giving up. I want compensation for damages.

Anyone experiencing the exact same problems I had, I recommend going to the UK government’s Money Claim and pursuing them through legal means. Present all your documentation. Do not be intimidated.
If they have deceived and scammed you — because they are nothing but scammers — they make you believe they are great experts, with great staff and sophisticated machines to fix phones, but in my opinion it’s just one, maybe two people.
In my opinion, the website that represents the company is not genuine. They make it seem like they are top experts, with a magnificent, stunning site and many positive reviews, but in my view, those reviews are not real.
Stay a thousand miles away from this company.

I sent my Bose wave 3 for repair as they said the fault it had was a common fault with this unit and they could repair it.. I sent it to them in June.. in July I eventually got a reply to several emails..I was asking what was happening.. telling me they are awaiting parts for the repair.. then after 2 weeks.. they email me telling me the unit can’t be completed .. so they took £52 from the £128 I had to pay upfront for the labour and small parts they tell me they have fitted.. I managed to get my refund of £76 back after several emails… after my experience with this company… one word…AVOID!!