Luna Physical Therapy Reviews 249

TrustScore 4 uit 5

4,0

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Beoordeeld met 5 van de 5 sterren

The Luna physio who made 4 home visits in the 10 days after my total hip replacement was excellent. She was empathetic and positive and provided clear advice. The exercises we did together were s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Tal, Is incredibly knowledgeable And attentive. She really listened to my concerns And tailored my treatment plan to my needs. I am making amazing progress Thanks to her expertise. She is very... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

The therapist was amazing, but the billing practices were completely unacceptable. They failed to obtain proper prior authorization and repeatedly told me my sessions were covered with only a $7 c... Toon meer

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Beoordeeld met 5 van de 5 sterren

I fell twice at home, twice on the stairs recently. My balance has been getting worse and unsteady. It was amazing after a few weeks of PT guidance I started to feel the difference in my walking an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fysiotherapiepraktijk

Geschreven door het bedrijf

At-home physical therapy.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

249 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Luna doesn’t provide timely therapy.

I went without much needed PT for a week because I couldn’t get Luna to send anyone out. I appealed to them several times to no avail. If you can use someone else do. When a therapist did come he was great but I only had two appointments with him because he was leaving for another job. My recovery has been delayed due to the lack of therapy. Luna is useless in my opinion. Find someone else.

8 december 2025
Review zonder uitnodiging
Logo Luna Physical Therapy

Antwoord van Luna Physical Therapy

Ms. Casteel, We apologize that it took a week to get a therapist to you. Sometimes, our therapists schedules are completely booked, especially if you need a specific level of care or are further out of town. Our team will reach out to you to transition your care to another therapist.

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent, very skilled physical therapist!

3 november 2025
Review zonder uitnodiging
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Antwoord van Luna Physical Therapy

Thank you for sharing.

Beoordeeld met 5 van de 5 sterren

Justin was a very knowledgeable…

Justin was a very knowledgeable therapist. He was very personable and helpful. He gave me several pages of exercises to continue doing.
If I need physical therapy again, I would like to see him again.
Luna was very organized and coordinated the visits well.

27 oktober 2025
Review zonder uitnodiging
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Antwoord van Luna Physical Therapy

Thank you for your 5 star review. We are so pleased to read that you enjoyed your sessions.

Beoordeeld met 5 van de 5 sterren

Just what I needed

I have been looking for a way to get physical therapy in a private setting as most physical therapist offices are group settings. I met Gray from Luna and he is exactly what I'm looking for. He's very patient and understanding and works with you at your pace. I don't mind doing the workouts or the exercises because of the way he presents it. And he usually has a joke when he comes to see me

18 september 2025
Review zonder uitnodiging
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Antwoord van Luna Physical Therapy

We’re so glad Gray’s care (and comedy routine) are hitting the mark. Thank you for sharing your experience. He’ll be thrilled to know his PT and punchlines are both appreciated.

Beoordeeld met 5 van de 5 sterren

They are really on the ball

They are really on the ball. My therapist, Harshil, is very helpful and informative.

18 september 2025
Review zonder uitnodiging
Logo Luna Physical Therapy

Antwoord van Luna Physical Therapy

We are so pleased to hear that you are enjoying your therapy.

Beoordeeld met 5 van de 5 sterren

Rick, my Physical Therapist

Rick, my therapist is excellent at what he does. He is extremely knowledgable and shows a concerted interest in helping his patients to heal.

16 september 2025
Review zonder uitnodiging
Logo Luna Physical Therapy

Antwoord van Luna Physical Therapy

Thank you for your review!

Beoordeeld met 5 van de 5 sterren

Alex our Physical Therapist is…

Alex our Physical Therapist is outstanding! Luna has been great from the outset, and highly recommend them to all!

16 september 2025
Review zonder uitnodiging
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Antwoord van Luna Physical Therapy

Thank you for sharing your feedback! We love reading it!

Beoordeeld met 1 van de 5 sterren

THEY STOLE MONEY OUT OF MY ACCOUNT

Would not recommend to my worse enemy. THEY STOLE MONEY OUT OF MY ACCOUNT, THEY MAKE YOU PAY EVEN IF THEY DIDNT PROVIDE SERVICE, STAY AWAY!!!! BE AWARE, SCAM SCAM SCAM . Trying to deal with them is worse than dealing with PlayStation, stay away

6 september 2025
Review zonder uitnodiging
Logo Luna Physical Therapy

Antwoord van Luna Physical Therapy

Hi Joe Cool, We couldn't find you in our system. If you'd like to DM us your real name, we'd love to look into your issue. We can assure you: Luna does NOT steal. We'd love the opportunity to explain how your insurance works in terms of your deductible and your co-pay. Please send us your real name so we may contact you to do so, email us at info@getluna.com, or call us at 877.390.6659 (option 3 for billing.)

Beoordeeld met 5 van de 5 sterren

Mitch is a great therapist

Mitch is a great therapist. He is always on time. I am very happy with him.

27 augustus 2025
Review zonder uitnodiging
Logo Luna Physical Therapy

Antwoord van Luna Physical Therapy

Thank you for posting your review.

Beoordeeld met 1 van de 5 sterren

This company is not professional

This company is not professional, organized, or clear on what a client can expect. They were very responsive to taking my mother as a client but not in helping her. After a month of waiting told her they don't have any PTs and dropped her. They should have known this from the beginning. A manager (finally got thru to one after 2 days of waiting for a call back, and several calls to them to followup on the callback) said we should have been told that there was very little chance we'd get a PT, but we never were until the 4th phone call at 4 weeks. She did apologize for my frustration - but not for the lack of customer care. I am frustrated because of the time and energy lost getting my mother help. I would not recommend using this organization.

26 augustus 2025
Review zonder uitnodiging
Logo Luna Physical Therapy

Antwoord van Luna Physical Therapy

Hello Susan, We know how frustrating it is to not get care for a loved one when you need it in a timely manner. We apologize. Unfortunately we do occasionally have a waitlist. Our Concierge team asks patients if they would be interested in joining the waitlist and we aren't really able to promise that a day and time will open up in the time period that is needed. If you'd like to email info@getluna.com with your mother's name, we'd be happy to see if there were any extenuating circumstances affecting the time to match your mother with a therapist. Perhaps your mother is farther out of our geographic range or your mother needed a specific type of treatment that is less common which delayed care. Typically, patients spend about 48 hours on the waitlist so your mother's experience sounds very unusual. We'd be happy to review and see if we can do something to help.

Beoordeeld met 5 van de 5 sterren

I see improvement in my physical…

I see improvement in my physical health. Experiencing less pain and feel couple of more sessions will be valuable. Thank you
I am happy with my technician and her focus and attention.

26 augustus 2025
Review zonder uitnodiging
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Antwoord van Luna Physical Therapy

Thank you for sharing your experience with Luna.

Beoordeeld met 5 van de 5 sterren

Consistently excellent

Consistently excellent. I am improving day by day

15 augustus 2025
Review zonder uitnodiging
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Antwoord van Luna Physical Therapy

Glad to hear this. Thank you for sharing your experience.

Beoordeeld met 5 van de 5 sterren

knowledge

knowledge, dedication, punctuality, personality

12 augustus 2025
Review zonder uitnodiging
Logo Luna Physical Therapy

Antwoord van Luna Physical Therapy

Wonderful to read! Thank you.

Beoordeeld met 5 van de 5 sterren

He listened to my concerns and took…

He listened to my concerns and took notes and communicated clear expectations for my physical therapy. We set realistic goals together!!

11 augustus 2025
Review zonder uitnodiging
Logo Luna Physical Therapy

Antwoord van Luna Physical Therapy

We wish you all the best on reaching your goals!

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