Luna Physical Therapy Reviews 249

After my knee replacement surgery I received in-home physical therapy from Luna.
Melody Stevens, the therapist who came to my home was knowledgeable and compassionate. She worked with me and gave me exercises to do on my own. I am making very good progress and I think that Melody deserves a lot of the credit for that.
When I went to out patient physical therapy, they were amazed at my range of motion. Thank you Luna and especially, thank you Melody.

Please remove my name from your website. I don’t work for this company nor appreciate the deception for patients. Wild that this got approved by your legal team…

Took two weeks to get appt. Night before they cancelled. Horrible customer service and can’t get ahold of anyone. Changed to Team Rehabl

The day before my scheduled appointment I was asked to reschedule. I did so and then the therapist never showed! Garbage. I got an email 5 hours later telling me my appointment had been canceled.
Not a single person from the company reached out to apologize.

Loved my therapist, but Luna’s billing and customer service department could use an overhaul.
For some reason this last stint of PT I had they weren’t billing me like they used to or I wouldn’t see the charge. I took me contacting them and telling them to see what I owe them and then I get hit with all my copay’s at once.
Have switched insurances with a new job and it’s been 3 weeks since I last heard from a representative trying to view my coverage, with a weekly follow up message by me to be ignored.

Absolutely amazing services. A great PT comes to my house, flexible times, and is by far the best PT I’ve ever had. So impressed!

I have been under Amanda's care for about 5 weeks after shoulder surgery and feel like she is doing an amazing job getting me back to normal. She is so knowledgeable about what she does and is great about communicating with me about what I need to be doing - and more importantly - what I should not be doing. She is always on time and always professional. I appreciate the in-home service immensely and would absolutely recommend this service.

The therapist is excellent she finds to ways to use my daily chores with doing my exercises. She is just wonderful with her expertise qualities. I feel she is helping me a lot for the pain in my right hip, I'm almost 88 years old and they will not operate on a bad hip and he has helped me with the pain.

I am having knee replacement surgery this week and am supposed to start PT 24-48 hours after surgery. My surgeon referred me to Luna but I can't get anything with them for the foreseeable future. First they put me on a wait-list but because no one took my case, they dropped me from the list. My surgeon's office contacted them and after getting dropped from a call, they begrudgingly set me up with someone two days after my procedure. Then I got a call today saying that because I was outside the therapist's area of work, my appointment was cancelled. I was finally able to get connected with someone but it still feels somewhat awkward. The fact that I have a bunch of bands and equipment from previous surgeries so I was ready but I felt like the therapist may not have been fully prepared for my session (it only lasted a little over 30 minutes).

The in-home physical therapy is a great option! My therapist, Evan Smith, is so knowledgeable and professional. He brings equipment and is always prepared for our sessions. We sync our schedules, and it is so easy since he comes to the house and Medicare pays for it. Each week I am getting stronger as he increases my routine. I have been telling all my friends about this great option.

Adam Thomas has been fabulous. He started my therapy one week after knee replacement surgery. He has listened to me and challenged me all at the same time. I am four weeks out and walking the dog and driving. He is always on time and pleasant. A great experience.

I would give Luna PT zero stars if I could. A dear friend of mine was in hospital for over 1 month. Luna contacted us both about scheduling PT at my home ( where he is rehabbing). We both returned calls, over 2 weeks ago, and they said he wil start PT that week, as they’re finding Therapists. Since then? 1x per week, they text him saying they’re still looking for a therapist. What the heck? I’m doing PT and going to get him to my place. He’s been seeing a friend/therapist in the meantime, since Luna Therapy is a complete failure at their business. I believe that this company has the absolute worst customer service and booking services. I read the reviews, and the ones with 1 star all say same thing. They do not know how to do bookings, drop the ball, and are awful. They truly need to re-think their business and customer service model. Shame on Luna!!!

Haley my therapist was fabulous. She was very pleasant and on time. I did well with the exercises she gave me and I'm still doing them.

I tried to schedule with them for 2weeks, so did my current PT,
They are lousy business people who won’t get my business!
THERE ARE OTHERS

Prior to arranging my first therapy session, I verified with Luna and my insurance that Luna is considered in-network based on my coverage. I even performed the intake process and was excited that I'm able to schedule an in-home therapy as it would be difficult for me to travel to a physical therapy facility. After my session, I got an email stating that after review, Luna is out-of-network and I was charged the self-pay rate. Disappointed that if it the out-of-network is true all along, they should disclosed that prior to my first session so I could have cancelled the appointment. Now I'm left to find another provider at the last minute as I need to have immediate therapy sessions done.
On the bright side, the therapist I worked with today was very thorough and explained a lot on the therapy plan.

Luna first touched base with me Wednesday January 31. I’m having knee replacement on February 15 and since I will not be able to drive for two weeks and I’m the sole driver for my house, having someone come is a lifesaver. After two days on their waitlist I was dropped out of the blue so I got myself back on the list and I was dropped again! I called and they said there was a glitch in the system and the earliest a therapist could come would be February 20 so I booked that and then the therapist would schedule future appointments. Because my doctor wants to have therapy the next day, I made arrangements around a friend’s work schedule to drive me to out patient therapy on February 16 and I scheduled directly with them before they got totally booked. It was a relief to know that the next session would be February 20 and I would not have to rely on getting someone to pick me up and take me to therapy. Today February 8 Luna calls to tell me they cancelled my appointment with their therapist because I’m supposed to have therapy within 3 days of surgery and they are going to put me on a waitlist!!! I explained to the woman on the phone my experience and was told it was a glitch in the system!!! So the bottom line they have cancelled any possible availability past the 3 days and put me on a waitlist! I was told if I got dropped to call them again! Absolutely HORRIBLE experience!!! Extremely unprofessional!

Luna was a great experience. Adam, my physical therapist, had me walking with a cane in 17 days. Although I only reached 87% in the knee bend, it was due to the swelling in my right knee and leg. It was really hard to get the knee to bend all the way due to the swelling. Adam was patient, and guided me through the process. I had other physical therapy in California when I had my left knee done, but it was weeks before I was near where
I am now. Adam has done a great job and we really appreciate having someone like him on your staff. The best was having the convenience of having someone come to the house to do the therapy. Thank you very much.

I had a very positive experience with Luna about two years ago. The company was efficient, answered the phone, and the therapist was excellent. This time I have made repeated calls to Luna to simply schedule an appointment. On the first, I waited for 45 minutes on hold, and no one ever answered the phone. On the next three attempts, I used the option of getting a call back. No call was ever returned. This is very disappointing.

Shortly after posting the negative review, I did secure an appointment with an excellent physical therapist. I have had two sessions thus far and the experience has been flawless. I am glad Luna quickly resolved the problem quickly.

I am skeptical about this company. I requested an appointment and two days later I received a list of appointments to choose from. I responded and asked how can I check the credentials of the therapist coming to my home. I asked how do I know the therapist are experienced and qualified. This has been over a week and no one has responded to my question. I followed up again and no one responded. I believe I have the right to verify that the therapist coming into my home is experienced and have the proper credentials to do the job. There are a lot of scams going on these days and everyone is all about your money so people please be careful and check to make sure whoever is coming to your home have the proper credentials and are license to do what they said they are doing . I also believe that they are unprofessional because they could at least respond to my question. As much as it is convenient to have physical therapy in the comfort of your home I am not going to be scammed. I need to know that the person working on me have the proper credentials, and that they are qualified to do the job. If that is the case, then I might as well watch physical therapy on YouTube and do what they do before I allow myself to be scammed.

Terrible experience. Coming off of a back injury I had a daily Rx for physical therapy. I’m not driving yet and I would love in home services. And I control everything with my phone and apps so loved this concept. But Luna totally FAILED. I’m truly in need of medical help and I’ve been waiting two days to hear back from their “network” of experts. I even called into their customer service line to try to get help and was put on hold for 30 mins before I finally gave up. I also tried an online contact to no avail beyond standard messaging. Moving on to the next option. If you need help, my advice is don’t waste your time with Luna.