I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... Toon meer
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Lees wat reviewers zeggen
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... Toon meer
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... Toon meer
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contactgegevens
23A Lambourne Crescent, CF14 5GF, Cardiff, Verenigd Koninkrijk
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4,8
Uitstekend
345 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Shocking service
Ordered a product that was stolen from the doorstep but the retailer is refusing to follow consumer law and provide a refund. Even the photo proof shows the item as dumped on the doorstep and not actually delivered. Will now have to claim through my credit card company.
13 februari 2025
Review zonder uitnodiging
Antwoord van Get On The Water Ltd
Hi Jason,
Many thanks for your order.
We have had many conversations via email regarding your order and we are disappointed that you choose to leave such a review.
Your order was received on Friday and dispatched the same day.
You sent us an email on the Monday morning saying that you didn't now want the item and how could you cancel the order. We gave you information on how to do this - in line with our returns policy.
You later that day sent us confirmation of the delivery with a picture. You stated that you were intending to reject the delivery, but hadn't had a chance to see the driver to do so.
A couple of days later you let us know that you were actually in the road when the delivery was made and you had asked the driver to take it back.
Once a courier has made a delivery they won't then take it unless a new delivery order is made.
When the delivery was made you could have retrieved the package from the doorstep and secured it and returned it to us as we had advised but instead you choose to leave it on your doorstep.
You then requested we refund you and claim the money back from Evri for failing to deliver - but we both have proof of delivery and you could at any point have secured the package and followed the correct return procedure, but unfortunately you choose not to.
As a result you then went on to claim the money back from Paypal and your credit card company.
Did you advise the Police that someone had stolen a package from your property?
Kind regards,
Get On The Water
Fast despatch, competitive price
Got my lobster claw gloves ahead of time for a chilly weekend swim, thanks.
28 januari 2025
Very competitive pricing and excellent…
Very competitive pricing and excellent customer service.
31 januari 2025
All arrived and just what I ordered
All arrived and just what I ordered. No concerns and Gareth contacted me with an update before delivery
13 januari 2025
Brilliant customer service
Brilliant customer service. The item ordered was out of stock but an alternative was offered.
2 december 2024
It was quick and came when it said and…
It was quick and came when it said and for someone like me (old not online savy) would order from them again, and the dry robe was brilliant
14 december 2024
Perfect purchase
I was so pleased with my first purchase of a GUL Recore Radiation Undersuit that I bought a second as a backup. It arrived very quickly so no complaints at all. If it’s of any use I am 6’1” and Large fits perfectly.
7 november 2024
Good prices and delivery.
Good prices and delivery.
Customer service pre-sales was good. Haven't needed them post-sales.
30 september 2024
Great communications from the company.
Great communications from the company.
Web order form was a little clunky but they fixed any glitches really fast.
12 september 2024
Great service and quick dispatch of…
Great service and quick dispatch of order. Also, good follow-up email and customer service.
18 augustus 2024
Brilliant product
20 augustus 2024
Excellent customer service and prompt…
Excellent customer service and prompt and effective communication.
19 augustus 2024
Top customer service
Top customer service. I had an small issue with my order, and the team went above and beyond the call of duty to sort it out. Much appreciated and many thanks - I am sure I will be back!
15 juli 2024
Antwoord van Get On The Water Ltd
Hi James, many thanks for your review, we hope to see you again soon :)
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