GFSExpress.com Reviews 146

The worse ever experience with this GFX Express. They sent a message at 22:30 stating that your parcel is out for delivery today! The driver called me at 17:02 and I told him I am on my way back from work and will be at the house in 10min, I also advised that it would be best if he could have been called in the morning or earlier before he arrive so that I make arrangement. He told me that his car have no lights to drive at night so he is leaving because he does not find me at location and he will return the parcel back. When I look at the tracking updates, he returned the parcel with a note that he did not find me on a call! I am suprised to see almost similar reviews of delivery concerns for GFX Express!

They are pethetic, they should never be a courier service, you call all day and they never abswe thier phones and they never know where your parcels are, and then also I have heard they steal your parcels as well,
They need to be closed down completely they are a discrase to other courier companies

Very bad service. I've never seen such a bad courier service before.

First the dilivery came 15 days late then the day they should have came with. Then GFS express whatspp sent me a different code then the one which was sent to the dilivery guy. When he arrived the collection pin did not match and the driver was rude. When I try to contact the GFS express they said they will reschedule my order but the order never came even now.

What can I say that hasn’t already been said.

This is hands down the worst experience I’ve ever had with a service ever. No communication, agents are conveniently always busy when you call their customer support. I’ve been waiting well over a week for my package after this useless service failed to deliver it 3 times.

As of today it is out for delivery AGAIN and I have very little faith that it will get to me today or tomorrow or even next week. It BLOWS MY MIND that this courier is still operating despite constantly failing to deliver on the bare minimum.

Poor service they should be shut down ,my order status has been on out on delivery for 5day still no package am so frustrated.

GFS Express should be investigated and closed down. They are stealing customer parcels which they are supposed to deliver

PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!
I have given up waiting for a parcel which is not coming

I the delevery driver if he coming or not and I ask what time and he ddnt reply I message him how many times but he ddnt reply... Don't ignore the customer is not hard to reply no or yes....

They don’t even deserve the one star. My order has been showing it’s out for delivery for days now! Then I am told that the driver failed to delivery cause I didn’t answer my call. However, no one tried calling me! GFS Express has by far been the worst ever since I started using Temu!

The delivery guy has no brain
He called me at 12:00 midnight I'm not sure what kind off drugs he used to The current content does not meet service standards, and the request cannot be completed at this time.

It is truly pathetic. I have now received for 3 days that my parcel will be delivered, but nothing. And what company have a webpage like that. Have absolutely no idea why Temu is using them.

After reading all the negative reviews, I expected my package (purchased from Temu) to never arrive or a month late. I received a WhatsApp message (included with an OTP number) from GFS Express last night saying that it will be delivered the next day.

I am happy to say that GFS Express stopped by my place early this morning and delivered it on time (same date as Temu said) and in great condition. I had to give them an OTP number to prove that it's my package. First time using GFS Express and I've got no complaints (not at this stage).

Poor costumer service, delayed in deliveries, lack of communication in delivery rider.

When you phone the number, it gives you an option to speak to an agent, but nothing happens. It just takes you back to the menu.

No time slot for delivery given, they dont call ahead of a delivery or once at the door, call centre does not answer, website link not in english

One of the worst logistics companies I’ve dealt with. Their customer service is a nightmar, getting through to someone is a struggle, and none of the team can give clear answers or escalate you to a manager. It took me an entire week and multiple calls to try to resolve my issue, and the experience was extremely frustrating. I kept hearing the same promise that my delivery would arrive “tomorrow,” but it never did, and even when I was told the issue was raised, there was still no update.

On top of that, I sometimes heard a baby crying in the background during calls, and at times the line would just go silent for no reason, which made the whole process even more confusing. Overall, very disappointing experience.

This company is unreliable,and unproffesional.i recently suppose to get a package delivery with them,the delivery guy delivers to my neighbor without calling me first or consenting with me.i go on my temu app i see my package is delivered i contact temu customer service and explain that package has not being recieved yet mind you at that time i didn't know the delivery made a mistake and delivered to one of my neighbors that was friday 20/03/26 on sunday i recieved a call from the delivery guy stating that my package was successful delivery i explain to the guy that i didn't recieve any phone call or package just saw the delivery notice on my email and temu app,he state that he went to a house while i stay in a flat and gave it to a guy name andrew and he hanged up on me,i didnt know who this andrew guy was because i dont know all my neighbors,that same Sunday noon i decided to go around and started asking for a guy named andrew no luck,monday morning i told myself to try again luckly i end up finding andrew 's apartment just for the couple to tell me that my package was taken back by the delivery guy early morning,i go back on my log call try contancting the guy the phone rings and rings no respond,i go on WhatsApp leave multiple messages no response ,i tried contacting GFS no response as well today is Tuesday and still no response or update from the logistic nor the delivery guy.this experience is painful and unpleasant.mind you i didnt only pay the purchase fees charge by temu,i had to pay customs duties and overnight border fees as well

My parcel out for delivery since Monday 9/3/2026 driver even called and say they delivering on that day nothing arrive even the call center is no help and there business communication is via What App I give this GFS company a negative 5 review for poor service.They should consider rather working in Parlement where they deliver poor service.

They should not be in this business. Their service delivery is appalling.