giftbasketstore.com Reviews 29

I realized later that same day the basket is coming to my address. I tried to change it since it only been ordered that morning but they said they couldn't but gave me a $24 credit off of an $99 order. I opened Ito see what it was since it came to me. Nothing inside said get well soon. All items are small, customer service is bad. Don't order from them. Use Harry and David or some other company!!!!!!!!

Absolutely Awful! Never again!
Paid extra for next day dilivery, then get an email telling me they wont sent it for at least 5 business days. When i called they said they would only be able to give me 20%, then 30%. Kept going back and forth on the price. Then tell me the order cost $40 on their end, when online it cost $68. They only wanted to give me 50% percent of the $40. I kept telling them the total order was 84.28 with the $18 for next day dilivery and they only want to give me $19??? They didnt even undertsand what they were saying at one point. You're charging people $68 online for flowers and bottle of wine, but apparently on your end its only $40?? Does that make sence?! Why not give the customers back what you can't fulfil on your end? All i was asking back was the price of same day dilivery and you ended up loosing the complete total.

My message card was not included.And cheese was melted upon delivery. My 102 year old mother was very disappointed with her Easter gift.

I ordered a thank-you gift for someone who had done me a favor. Placed my order on 3/5/25, didn't think any more about it.

Today (3/23/25) I looked to see when my gift had been delivered, only to find it had not been delivered and my money had been refunded. I called their customer service to ask why, and they told me my order had been "randomly flagged" to "protect me" because they needed to verify something or other.

I placed my order online. I paid via PayPal. They had my name, my recipient's name, and my money. They did not need to "verify" anything at all. Once I have completed my order, I don't expect to have to speak with them again.

They emailed me asking me to call them, but I didn't see the email - and if I had wanted to place an order by phone, I would've done that.

They expected me to re-order through them. No way, never again.

This is very embarrassing, since I had told the recipient to look for something the week of 3/10, which never arrived.

I do not recommend this business. I will certainly never order from them again.

I ordered a basket and forgot to change the shipping address. Emailed them immediately after payment and they said they wouldn’t change it even though it hadn’t even shipped yet.

What a terrible experience. The store is by definition shipping gifts. They need to be there by a certain date. We placed an order in the am two business days prior to required delivery and spent like $50 extra for express shipping. Well they didn’t even send the package until I called at 8pm on the delivery day wondering where it was. Just excuses. Then after agreeing to refund 90% of the price for our displeasure they emailed reducing the refund to 50%. COMPLETE SCAM. Avoid this company. They have no idea what they’re doing.

Terrible experience with this company. I ordered a giftbasket for my brothers family and it was goong to be delivered to my house not the address i listed as the delivery address. The agent i spoke with told sorry that was my mistake and there was nothing they could do other than order another gift basket. Once i received it i was very underwhelmed at what it contained, it consisted of items that i could have purchased and was not worth the 100 thatbi had paid for it. Will never use this company again. Dont waste your money.

Not a good site to order gifts/baskets, etc., customer service is very bad, delivery unpredictable...many others to choose from, avoid this one.

Will never order from here ever again.
I thought it was located in Los Angeles but it isn’t. They use fedex and there was a 2 day delivery. Appeared to be delivered but it wasn’t. No reply to emails, had to find them on Instagram. Terrible service and totally unreliable.