The staff member was extremely helpful getting me the best deal. I didn't like the fact that online prices are different to in-store prices. That makes me think twice about buying from this company... Toon meer
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Lees wat reviewers zeggen
Friendly service, quick to respond the click and collect order at Tea tree plaza. Awesome service at Holden Hill the female assistant was amazing. Saw her getting swamped with customers and she hand... Toon meer
Bedrijf heeft geantwoord
I purchased an item with a slight issue. I contacted Customer Service. This team was amazing! Jumped straight into action and sorted the issues immediately. The product is also fantastic just a small... Toon meer
Giftbox has wonderful customer service, they kept me updated and well informed to what was going on with my order. for context my order was a same day delivery but none of the products were in WA... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contactgegevens
270 The Parade, 5068, Kensington SA, Australië
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4,6
Uitstekend
3K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Item as described, communication clear, tracking easy to follow, prompt delivery. Thank you
Very happy customer!
20 april 2026
Good customer service
The staff member was extremely helpful getting me the best deal.
I didn't like the fact that online prices are different to in-store prices. That makes me think twice about buying from this company when I could just go elsewhere and look at products in-store.
18 april 2026
Absolutely fantastic they offer same…
Absolutely fantastic they offer same day delivery. 11/10
19 april 2026
No communication at all
I don't like the fact I was never emailed a receipt for my purchase and still have not received a confirmation email even tho the money has been withdrawn.. any information would be better than nothing at all
18 april 2026
I am still waiting on my order
I am still waiting on my order. I have heard nothing about my order.
19 april 2026
Very easy to use click and collect and…
Very easy to use click and collect and was ready very quickly
18 april 2026
I cant really rate higher
I cant really rate higher because my order hase not been shipped yet. I don’t understand why it takes so long for an item that it was in stock when i purchased it.
17 april 2026
Antwoord van GiftBox
Hi Ajdina, thank you for taking the time to share your feedback. I can see you made your order 10pm Thursday the 16th and this was shipped Friday the 17th. The tracking also shows as delivered today 20th of April. We apologise in the delay as Australia Post do not operate on weekends.
Their Click & Collect service is second…
Their Click & Collect service is second to none. Staff are always friendly
15 april 2026
Very easy to deal with and very quick…
Very easy to deal with and very quick to get the item sent. All the information you send re tracking etc. is also very good.
16 april 2026
The Globe Saga
While the staff where very helpful, never received my order and ended up getting a refund after 2 attempts of ordering a light up mirror, I was originally send a globe, so my "mirror" was then sent via express post, I opened it, and to my suprise, another globe! I was starting to wonder if it was a build your own and i was being sent peices at a time! However I couldn't risk trying again as this was for my daughters 10th birthday in less then a weeks time now.
Like I said, staff via email and phone where very helpful and professional, however I now wont ever be ordering from giftbox online again.
16 april 2026
Amazing customer service!!!
I purchased an item with a slight issue. I contacted Customer Service. This team was amazing! Jumped straight into action and sorted the issues immediately. The product is also fantastic just a small issue that was rectify with Giftbox quickly.
16 april 2026
Review zonder uitnodiging
It was very quick and convenient
It was very quick and convenient. The lady was very helpful as we have 2 stores in the same complex I wasn't sure what store it was.
Very quick and easy pick up. Checking I'd and email to confirm.
16 april 2026
Very easy to find what b i wanted and…
Very easy to find what b i wanted and tocl checkout.
16 april 2026
Bought as a gift!
31 maart 2026
Antwoord van GiftBox
Hi Rayls, thank you so much for taking the time leave us a five-star review! We’re really glad you had an amazing experience on our Giftbox website :)
I received my parcel very quickly and…
I received my parcel very quickly and am happy with what I bought
30 maart 2026
Antwoord van GiftBox
Hi Simon, thank you so much for taking the time leave us a five-star review! We’re really glad that the delivery was fast and you are happy with your lava lamp :)
Antwoord van GiftBox
Hi Terry, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive experience with GiftBox Click and Collect!
although my package was missing content…
although my package was missing content when i spopke to customer service and provided evidence of the missing item an tampered package . it was quick and easy to rectify the problem and a new item came just days later
14 april 2026
Antwoord van GiftBox
Hi Jessica, thank you for taking the time to leave a five-star review! We’re really sorry to hear that your package arrived missing content and signs of tampering. We’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction. We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Antwoord van GiftBox
Hi Lavinia, thank you for taking the time to leave a five-star review! We’re glad to hear you love our slushie machine and the free cup, thank you for shopping with Giftbox :)
Speedy delivery, awesome product
Speedy delivery, great product and fantastic packaging.
13 april 2026
Antwoord van GiftBox
Hi Sally, thank you for taking the time to leave a wonderful five-star review! We’re thrilled to hear you love our Giftbox lava lamp and that your order arrived quickly :)
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