Costa Coffee Reviews 

Absolutely appalling service’ at Royal Surrey County Hospital. I waited 20 minutes to be served, bearing in mind this is a hospital environment, and the attitude of the staff was atrocious. I still didn’t get served and asked for a refund. I generally like Costa Coffee but today was something new. 3 staff, one serving and the other two ‘faffing’ around. Had no interest in serving customers (despite their hospital visit needs) and could not believe how they ‘blamed’ lack of staff on their diabolical attitude. As one human to another, it was embarrassing. Surely this is not how people want to turn up in life? Lacklustre, lazy and lethargic. Captive audience allows them to get away with it …. Shocking tbh x

Loud lad slobbed over the counter playing on his phone with random bursts of singing, young girl with clothes that have never seen an iron! One other customer in, dirty tables, food bits on the window ledge, dirty pots on the table. Pay peanuts you get monkeys with no incentive to work! Management need to learn their job and how to man manage, they need to improve on all counts.

I visit Glasgow many more Costa
Today in clydebank...
Well done abbie your a star

She remember my usual coffee amazing in huge que such lovely kind girl

I hope ABBIE recognised as valued clever staff

Rewards with huge pay rise promotion too

Excellent abbie

Ordered an Americano with milk last night. No milk when got to my table as l was waiting a while for a warm sandwich, went back to add milk as it was left on side and the male member of staff was rather rude to me in front of other customers. Prior to that, he moved my tray and spilt the americano all over saucer. What a shame as the lady who served me was really nice and friendly.

Just had the new "Caramel whipped iced latte" what a waste! Glad I used a free drink because I would have been really miffed paying £4.50 for that! The whip tasted of nothing, there was some caramel sauce in the bottom then the whip for stuck on the ice. Needless to say I won't be buying again.

Great coffee great service and great value

I highly do not recommend this Coffee. Every single year I claim my free birthday treat in Costa Coffees but today when I went to claim it, I scanned the barcode on my app, the girl at the till said me to scan it again but once it has been scanned, the barcode dissapaers. They are really do not know the system, they do not know how to treat people, because of their lack of knowledge my free birthday treat vanished.

The coffee is quite average and definitely not the best one. It applies to few of their other products including hot chocolate. However, the ambiance and the location is perfect featuring an indoor and outdoor seating area. I wouldn’t recommend that you go there if you’re in a mood to get a caffeine kick and a great coffee experience but it’s nevertheless a good place to have a nice chat with friends and enjoy the cozy ambiance.

Costa at St Tydfils Shopping Centre MerthyrTydfil

The premises are filthy. The outside of the shop is covered in some sort of sewage and has been for months.

The inside toilets are constantly out of order and always out of toilet roll.

The premises has had extra tables added which now makes it look more framed and uncomfortable.

To be honest, there is nothing relaxing or appealing about the cafe any more.

I've pit a photo of the outside on trip advisor. Take a look how filthy it looks

I visited west gate costa on 22nd march 2024 , Ive been an regular customer for 6 years and Ive never had any issues using the store before. I brought an drink before using the bathroom.I have an hidden disability and went to the bathroom because It were urgent , I got into an problem and I had to sort it out. I didnt want anyone to have to clean up my mess. I were 5 minuets then I started getting harrassed then that made me more stressed which resulted in more medical issues. I got were threatend by around 5 men , threatening to kick the door in and shouting stuff like I bet shes on her phone and I bet shes dead in there from being on her phone too long despite me keep shouting I have an medical issue , it takes me longer than most. And they also kept shouting that I were beyond the joke , that I have no respect and that I act like I own the bathroom. And started swearing at me through the door. Then they complained that much to the staff , the staff came and I had to open the door whilst the bathroom were in an state and I were in an state. They kept threatening to open the door whilst I had my underwear down. I told them my underwear were down and I told them I were trying to clean up. And threatened to call the police. The staff were an young man who appared to be in hus 20s , he were an new member of staff and the other were an woman who were an lot older , light coloured hair and plus sized. , I just need more time because of my disability. I kept constantly trying to explain this but nobody listened When I had came out crying everyone stared at me and wouldnt stop and nobody appolgised for how They treated me.

Costa Maltings retail park Newark
Similar experience as Gainsborough
Ordered medium decaf Americana which should be 3 shots from 2 pods but initially given 2 shots from 1 pod
Trading standards should be involved here because it’s not regulated and they are ripping people off and giving an inferior product

Costa Coffee, St James’s Retail Park. Norton. Chesterfield
The barista Zoe was such a friendly lady, she made our latte’s perfectly. She was so sweet and friendly.
We had two large latte’s, a gluten free brownie and a millionaire shortcake. It came to £11.25. I thought the price was very reasonable.

Woke up this morning and fancied a coffee so I got ordered a Costa coffee from just eat via just eat I waited for the time for delivery and then it was delayed so I waited half an hour then it was delayed another half an hour in total I waited 1hour40 minutes for 2 coffees and a coca Cala bloody disgusting service

2 x flat white £8.80 M25 clackett lane bargain ? No extra shots or anything but really needed it as was pretty awful milky slop, hardly any coffee flavour at all.

Really no excuse just another greedy corporate offering rubbish service for escalating priced goods.

They make concentrated coffe and then dilute it in water in front of you.
Imagine the level of stupidity if they don't know how to make a simple thing like coffee.
And it tastes much worse then a 3 in 1 Jacobs pouch.
How can imbeciles thrive in this business it beyond me. Could be that the customers are moronic ?

Oldham Council - close this goddam Odeon Coffee!

I have met with another example of stupidity, when more than two people were trying to order coffee and selecting an alternative milk
option. Firstly, it was something funny for customer service repeating the word coconut, like it was some kind of slur. Still no one understood why a lady was smiling ironically, apparently a coconut
means something different than food for her, particularly at the moment when she was very busy talking with her colleague if coconut milk is a thing, or people don't speak English in this country.

Piece of advice, close shops, if you think you will feel better working in the United States and be called racist every single time, when you hiss on someone who does not look or speak like you.

I am not surprised why the Oldham Council is closing shops in this 🕳️ of the town. No one wants to work and when they have to, hissing under the nose is the best they can do.

I was visiting Didcot Orchard Centre Branch for the 1st time. I was very impressed.
The Staff were brilliant and seemed to enjoy their work. The Barrister Guy was very particular about making coffee, and keeping every where clean and tidy, including the tables.

I visited the Costa Coffee location at Cambridge services on Sunday evening with three colleagues.
The customer services was poor.
The young man serving would not provide cups (crockery) we were drinking and eating in. He said the were short staffed on a half term weekend. There were no other customers in the location.
We have never experienced bad service at Costa before.
Just a bad employee i assume?

Abbeywood retail park.
Manager making fun of me because I asked for the same coffee as the previous customer. Poor joke if it was meant as one. If I hadn't have been with my daughter I may have given him a mouthful back and left. As it was my daughter and her friend wanted to stay.
He needs to remember that without customers, he will be out of work. This is one customer that will now choose Cafe Nero instead of Costa.

Costa coffee your disabled toilet paisley store has been out of order for a week to two weeks now. Staff are being questioned as to why, as a regular disabled customer I would like to ask when or if the disabled toilet will reopen again.