Gigantic Tickets Reviews 2.425

Thank you Gemma for sorting my J5 refund out in swift time - Great customer Service

Had a Gig cancelled.
After waiting a few weeks in case of a new date,i emailed Amy at Customer services,replied promptly and refund was back in my account a few days later,thanks Amy.

I had to request a refund due to unforeseen circumstances. It was done really quickly with no fuss. Amy was very helpful and friendly.

I had a great experience with Gigantic Tickets customer service.

I needed to arrange accessible seating after purchasing standard tickets, and the team was very helpful throughout the process. In particular, Gemma provided clear guidance and ensured that my refund was handled quickly and smoothly once I secured new tickets through the venue.
Everything was resolved efficiently, and communication was prompt and professional.
I would definitely recommend their service.

Gemma was great and helped me sort out my double booking so quickly!!
Very impressive work
Thanks
Mark

Big shout out to Gemma for sorting my ticket request nothing was to much trouble, excellent customer service👍

Excellent customer service. Unfortunately had to cancel due to illness but Amy was very helpful and processed the refund without any hassle at all- thank you!

I used them to buy tickets for Skindred in Oxford. Very easy to use and when I emailed them about an inquiry , Gemma replied promptly and she was very helpful.
Would highly recommend.

An excellent customer service experience with Gigantic tickets for me today. In particular my customer service agent, Gemma, who genuinely empathised with my situation and worked to ensure a satisfactory conclusion.
Automated on line ordering is great and efficient, but if a customer makes a mistake in the process it is always best resolved with the help of a great service rep.
That was my situation and I am very pleased with the outcome.

Be aware of this company and the suspicious positive reviews. I purchased two tickets to see Greg James and not able to attend due to medical reasons, even though I purchased the 'refund option' upon check-out.

A refund was refused because I did not share very personal medical information. This does not seem ethical - they're quick to take money and the 'refund option' money and do not offer a refund option!

Rude customer service from 'Amy' on email, and no phone number to call to speak with them.

Great service when I inadvertently duplicated my order and refunded me, Gemma was very helpful,

Swift response from Gemma, with good advice on resolving my enquiry. Thank you!

I had mistakenly booked camping tickets instead of a camper pitch and only just realised.
I contacted Gigantic about the possibility of swapping. Emma was quick to reply and was really helpful, guiding me through exactly what needed to be done. All sorted.

I was sceptical about getting a refund for a concert I couldn't attend due to illness but had my faith restored whilst dealing with Amy at Gigantic.com
Once I'd explained the circumstances agreement to a full face value refund was almost immediate and I'd recommend this service wholeheatedly.

I had a great experience with Gigantic’s customer support, thanks to Gemma. My phone had been stolen, which meant I no longer had access to my tickets, and I was really stressed about the situation.

Gemma was incredibly helpful—she quickly understood the issue and reallocated my tickets without any hassle. She was prompt, efficient, and made the whole process smooth and reassuring.

Excellent service when I needed it most—thank you, Gemma!

Gemma has been so helpful sorting my tickets out, I had an issue and thought I was going to let my nieces down but Gemma sorted it out for me and made it so simple and easy. Thank you Gemma.

Please be careful with their refund policy. I bought a ticket for Chelsea - Blue event by paying additional £7 for the refund. But then to see, we can’t ask for a refund if we change our mind. It was the 8th of April 2026 and the concert is on the 11th of June 2026. 2 months ahead. But still they don’t want to give the refund for a change of mind. Wouldn’t buy tickets from them going forwards.

Can I give 0 stars?
Company basically refused to give me a refund, after they refunded without asking i might add to a none existent bank account that I no longer have access to or even know what bank it was. They then say it will get returned when the bank returns it which is utter cobblers. They willingly and happily took the money, all I want is my money back in a suitable way but no, far to difficult for these corporate thieves to handle

Great customer service from Gemma sorting out an issue with my account. Fast and friendly response.

Amazing service Gemma was absolutely lovely