Gilroy Steel Solicitors Reviews 30

The team at Gilroy Steel were helpful and friendly, and acted fairly fast in most parts of the long process of a house purchase!

The cost was fair and as we expected, and didn't exceed the estimate we had been given from the start.

Communication was good whenever we phoned in to the office and sent emails. Everyone we spoke to was extremely informative, and patient with our many first time buyers questions!

Really pleased with the service we received re our house sale and purchase.
Helpful when we called with any queries.
Thank you

During the sale of my property I have found everything very straightforward and professional. I have had a lot of dealings with a nice young lady called Sophie Willshire and at all times she has been professional, pleasant to talk to whilst on the phone, and just as I would like to think things would be. I am totally satisfied with the service I have received and have nothing but praise for all departments acting on my behalf.

Very happy with the efficient and professional service. Will definitely be using again.

I prefer to give businesses the benefit of the doubt, but my recent experience with this company was disappointing. Over the course of this transaction several staff members/whole offices were frequently unavailable, and we received little or no communication for extended periods (up to2 months). Email correspondence often felt like talking to a brick wall — responses showed a worrying lack of understanding and knowledge in their field. When we did get contact, we were asked to provide documents that were no longer relevant or legally required and there were last‑minute threats that the sale might fall through only days before completion. Phone interactions were also curt and felt lacking in basic courtesy.

I hope the company will improve its communication and customer service. Clear, timely updates and more professional phone manner — supported by staff who demonstrate appropriate knowledge — would have made a very difficult process much easier.

Gilroy Steel handled the conveyancing on my house sale. I felt they kept in touch with both myself and the estate agent. We had a few surprises along the way, but they explained what was needed.

We used Gilroy Steel for a house move, and they were fantastic. They were always available to talk to and responded very quickly to any email or phone requests. We wish all solicitors were as efficient as they are.

I have never had the misfortune to work with such a unprofessional set of people. This list of incompetence is endless. Lets just say that 9 months we have ended our involvement with the property we were going to buy and the need for us to involve this company ever again. If Trustpilot would let me leave 0 start this would have been my choice.

While we did not appoint Gilroy Steel directly we had the misfortune of being behind them in a chain of property transactions. It is clear that the firm does not have the capacity to handle this type of work and it would not be inaccurate to say that we were delayed by at least two months as a result of poor administrative errors and unacceptable delays not only in responding to requests but also in the transfer of documents. This experience is reflected in numerous reviews and we would strongly recommend that those looking for conveyancing services consider the appointment of a dedicated firm that are not at risk of jeopardizing a transaction chain and the livelihoods of third parties with inadequate performance.

We went with Gilroy Steel as our property was on the market with Peter Ball & Co estate agents who seem to be affiliated with them. We had seen a property we liked, just before we had gone on the market with Peter Ball, and within a couple of days, we had paperwork posted from Gilroy Steel "For Proposed Purchase" and asking us to instruct them and send money. They followed up with a phone call and we said we weren't quite on the market, and therefore hadn't sold, so couldn't proceed. We had phone calls every couple of weeks asking us to give them money to start the searches and in the end, said we would contact them if/when we sold our house. 5 months later we sold, and we did instruct them. Initially, all seemed to be going well. Clare Page was our nominated solicitor, then she left suddenly through no fault of her own. Our case has been picked up by Sharon, and since then we've had nothing but trouble. Took absolutely ages for replies to enquiries to be sorted and to get information from them about exactly what the issues were. Now everyone in the chain has signed their contracts, and we are still waiting for ours to be sent out. We are never told when the solicitor is on holiday, and it seems that work is not picked up when the solicitor is off by another solicitor. We've been phoning daily for the last week. Last Friday we were told we would get the "report" on the Monday and contracts on Tuesday as we were hoping to exchange tomorrow. Didn't get anything. We have phoned on a daily basis; we are never put through to Sharon; an administrator answers the phone and has a look at the case, and just says they will "pass the message on". Yesterday we were told Sharon was holed up in a room sorting out our contracts and they should be with us last night by email. Still nothing. Phoned today, still nothing. Two lots of estate agents are phoning them daily, still nothing. Absolutely fed up with this firm. Would not recommend.

Pointless to go into full detail as nothing will change from it, but Gilroy Steel should know they are slow, incompetent, and un-trustworthy. It's completely in my belief, this solicitor has just cost us our dream.

From communications we saw from our solicitor along the way, the person acting for my buyers (You know who you are) was at times clueless, confused and made matters sound 100% worse than they actually were. The 'Issue' was known to my buyers from the get go and I strongly believe that this solicitor was over-zealous and over-exaggerated the point to my buyer. I do also believe she wanted to 'get one over' on my solicitor, as she believed the 'issue' wasn't properly investigated when I purchased the property, which is completely false. The lack of common sense or trying to come to a mutual agreement was just aired.

I strongly advise people to avoid using this solicitor.

They claimed we tried to sell property 'We did not own'. This is false. This was known to their client from day one and was even in the property advert. It's clear from all documentation provided to Gilroy, this was never included in the sale, as we never claimed we owned it! If they did their research and weren't confused and clumsy, they'd have known too!! You're an embarrassment of a firm. Best of luck with disappointing people in the future.

As a seasoned professional, I’ve never felt compelled to write a review until my disastrous experience with Gilroy Steel. Having worked with law firms globally for years, I have never encountered such rigid thinking, poor communication, and lack of common sense. I initially chose a smaller firm with good intentions, but I deeply regret it, as their handling was the sole reason our transaction collapsed. Their outdated practices, lack of prioritisation, delayed feedback, and inefficiency made the process unbearable.

After 15 months l am still being held ransom to complete my Lease extension with Amber Leggett
l am so distressed about this situation after paying upfront £4000
No resolve l will have to get further advice from Law society
lts a constant chase

Our experience with this organisation has been exceptional.
I dont remember who I spoke to first but she was very lovely and extremely competent and helpful.
The second Day we were able to have a conversation with a Melanie knight.
Melanie was fantastic.
Our fears were put to rest immediately and Melanies way with my 91 year old father inlaw was lovely to hear.
I cant recommend this organisation any more.
Ten stars.
Thankyou Melanie.

Shocking firm to deal with from start to finish. They provide you with a quote, they then change offices midstream and then add another £200 on it. They don't appear to have any qualified solicitors at their Brackley office. Instead, I had to deal with a young girl who had no manners or empathy and just acted like a petulant child.

Gilroy Steel Solicitors (Melanie Knight) did a great professional job dealing with my consent order from start to finish. They managed the whole process and admin so I didn't need to worry. I would certainly recommend.

I was going through a vicious divorce with a narcissistic soon to be ex wife, we have 2 children together and she was out to destroy me. I didn't know what to do, so made an appointment to see Melanie Knight. I explained my situation to Melanie & straight away she put me at ease & we discussed what needed to be done. My divorce has now been finalised, my daughters live with me in the family home. A really good consent order was drawn up by Melanie & signed off by the court. It has been a long journey but the girls & I are in a much better position now & rebuilding our lives. I highly recommend Melanie Knight for any Matrimonial issues.

Helpful and efficient service, sorting out a Statutory Declaration. Thank you Melanie Knight!

Melanie Knight - thank you for your time, knowledge and honesty in discussing a personal matter - you were ever so helpful. I would highly recommend!

Adrian Waldon - Excellent communication which kept a difficult chain together. Thank you very much.